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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2081 reviews)

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4.50

Based on 2,081 reviews, last reviewed 10th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Been with them since I started work on 1990 Been with them since I started work on 1990 Reviewed on: 10th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2081)

Review of the NatWest, Basic Account:

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Freedom of choice

I've been with Natwest for many years, never had a problem until this year with transactions being with held by their fraud department and now I receive an email limiting movement between natwest accoubts and withdrawals. I think natwest have forgotten the main principle...this is my money, not theirs. Am considering moving banks to the one thats not closing any branches and offer a great customer service. Reviewed on: 13th December 2023

Lifetime member

Been with NatWest ever since they took over from National Provincial where I had my first account at the age of 16. Now 76 I have never had any cause to complain or any thought of changing Banks. Totally satisfied customer. The fact that they are shutting down branches is not to my liking, but all banks are doing the same. Reviewed on: 27th September 2023

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Saving

Good track record for banking services Reviewed on: 26th September 2023

Friendly relaible and helpful staff at Banbury Branch Desk

I Whole heartedly Recommend Nat West to anyone who has Banking needs I have been with Nat West for some 35 year or so now and have always found the staff in the Banbury Branch extreelmy pleasant and helpful toward my Banking needs. Summing up I will forever use Nat West as my Premier Bank for now and in the distant future. Reviewed on: 2nd September 2023

My experience

All of the experiences I have had with NatWest have all been positive. Reviewed on: 24th August 2023

Good banking

Helps small savers invest into saving products with little money encouraging cautious investment. Reviewed on: 10th August 2023

Easily managed

Good Banking service, easy to communications Reviewed on: 31st July 2023

Excellent Bank

allways helpfull and if needed at the end of the phone Reviewed on: 30th July 2023

Crooks! Bad

Awful service, do not trust these crooks! Reviewed on: 27th July 2023

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