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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

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4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

I like the app - its really easy to use.

I like the app - its really easy to use. Reviewed on: 12th April 2024

Simple banking

The app is very intuitive and makes everything super easy. Never had an issue Reviewed on: 31st May 2023

Pretty good

I have found NatWest to be pretty accommodating. They are flexible with overdrafts and offer things such as round ups. I was given £150 for signing up to their current account. I’d recommend them. Reviewed on: 31st May 2023

Current account

I have banked with natwest for many years and use their online banking and credit card .I have been pleased with security and website Reviewed on: 31st May 2023

Best bank to go with.

I’ve been with this bank since I was 12. I’m now 23 I had a savings account to start off with so that I can learn about money and savings. You get a card and you can either put money on that car or draw the money off. Once you’ve turned 18 you’ll get a debit card and that card can be used like the savings card but with the ability to use it online and in stores. I’ve never had a problem with my bank growing up and I still use the same bank today because it’s easy to use and they are on the ball with the verify your payment. They constantly keep the app updated and they also keep you updated on what’s new and what’s happening. So an example, I had a Visa card and they emailed me saying that they are changing from visa to master card and at first I was worried about me having to go through lots of paper work etc but they made sure to explain everything in great detail. It was very simple and all my details were the same and nothing had changed except the card itself and it being master card and not visa. They also do student loans and other types of loans as well and it’s very simple to obtain what you need. With this bank you can now change your phone number etc in the banking app, before you had to use a card reader and follow the instructions. Using the card reader isn’t hard but can be tricky to some who have poor eyesight, so I’m glad they added this new feature. With this bank you don’t even have to stay with them, you can start off with a savings account at the same age I did and then go to a different bank of your choice. On of my friends went with NatWest to start off with and then went to Halifax for the point and cash back features… because he loves Costa :) So if you’re looking for a bank to teach your kids about savings and having an easy app to work with then NatWest would be a good choice to start off with. Reviewed on: 31st May 2023

Amazing Company

Amazing Company, you can save lots of money with Natwest Reviewed on: 31st May 2023

Account

Natwest are a fantastic bank as I can go in the branch if needed as its local Reviewed on: 23rd May 2023

Shocking

Provide an awful service where you have to be Ethan Hunt to even make a simple complaint about it. Let you money get taken through unwanted payments whilst freezing account and not informing you when you want to use your money most. Reviewed on: 28th April 2023

Amazing, works perfectly.

I love this app Reviewed on: 18th April 2023

Highly Satisfied.

Highly satisfied with Zopa...can't fault..exactly what I need dayvto day...trustworthy and reliable. Exactly what I need when still working in advancing years with several pressing health issues. Reviewed on: 11th April 2023

Been with them years

Been with them a long time, 20 plus years. Any problems easily sorted, over the phone in the UK Reviewed on: 11th April 2023

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