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NatWest: Fixed Rate Mortgage reviews

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4.14
Based on 189 reviews, last reviewed 21st Oct 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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13%
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Latest highest rating:

5

Quick and easy first mortgage, then renewal was stra... Quick and easy first mortgage, then renewal was straightforward and no hassle. No complaints. Reviewed on: 18th June 2024
Jonathan W's avatar
Jonathan W

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024
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CMBS
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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (189)

Review of the NatWest, Fixed Rate Mortgage:

Horrendous experience, changed the charges midterm

1
We met a mortgage advisor who, amongst other things, suggested we consider a permission to let letter to fit our circumstances. She explained that this incurs a one off fee and would last the duration of our 5 year fixed term. She helped us to compare this to other options and it was, not by a great amount, the best financial option. We were also looking at other companies but with the permission to let offer Natwest was fractionally cheaper so we went with it. Less than one year into our 5 year fix we received a letter advising they were changing their permission to let and now want £120 per year to maintain it. We complained explaining that whilst we were happy to take this into consideration after the fixed term it isn't fair to fix us into a deal that they change to ask for more money from when we are already fixed in. The whole complaint process was a fiasco, they arranged appointments that when we had them they said weren't the right one so they couldn't help, they failed to contact us at arranged times and the whole process was laborious and complex. At the end they, surprise surprise, didn't uphold our complaint and want their first extra payment this month...alongside our mortgage repayment and having already paid for the letter on the first place. It's been incredibly stressful as I was heavily pregnant when having to deal with it originally and now we have a newborn and a demand for £120 that we never even signed up for. Absolutely disgusted with their service and will never go with them again. Reviewed on: 6th February 2020
Laura Lou's avatar
Laura Lou

Good rates act online experience

3
Rates are great. Online experience is avg at best. Not the level of security I would expect in this day and age. Reviewed on: 10th November 2019
Samuel Rowe's avatar
Samuel Rowe

Quick and easy process to make moving easy.

5
My wife and I used NatWest for our mortgage on our first house. Brilliant service and gave us a very competitive rate. Not looked back and would recommend highly. Reviewed on: 7th November 2019
Harry Truss's avatar
Harry Truss

Really easy

4
Easy to set up, and I can see the live balance in my banking app. Reviewed on: 23rd April 2019
Samantha Lea's avatar
Samantha Lea

Great product.

5
We are extremely happy with our Natwest mortgage. Easy to set up and lowest rates we could find. Reviewed on: 15th April 2019
James McLaughlin's avatar
James McLaughlin

Pain free remortgage from Natwest.

5
It started with a click, and before we knew it, we had remortgaged our bricks. A pain-free process from start to end, and now we have a sweet 5 year fixed deal, that allows us to budget for our meals. Reviewed on: 7th February 2019
Mark's avatar
Mark

Great service

5
The best experience one could want Reviewed on: 4th February 2019
Muhammed's avatar
Muhammed

fantastic paperless service

4
love the digital offering- paperless application with selfie and the banking app is very convenient Reviewed on: 30th January 2019
blac's avatar
blac

Great service

5
Great service. And quick. And paperless Reviewed on: 19th January 2019
Matthew Redfern's avatar
Matthew Redfern

Brilliant, trusted lender

4
We moved our mortgage over to the NatWest and it was the best decision we ever made. Much better rates!! Also, it’s reassuring to know we’re with such a respected, trusted lender... Reviewed on: 13th January 2019
Mark Jennings's avatar
Mark Jennings

Sales procedures a bit clunky, but processing good

4
I know banks have to jump through a lot of hoops these days, but it seems that NatWest do more of that than they have to on the sales front. That said the service was generally good. I did have a issue with their transfer procedures which I raised with the Ombudsman and I hope they will change their process as a result. Reviewed on: 12th January 2019
Erica Price's avatar
Erica Price

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