Smart Money People Logo
Share this page
Link copied

NatWest: Personal Loan reviews

View other NatWest products
3.96
Based on 145 reviews, last reviewed 6th Mar 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
4%
See only 1 star reviews
14%

Latest highest rating:

4

My personal loan was simple to apply for, gave an in... My personal loan was simple to apply for, gave an instant decision and set payments up, I had hoped for a better rate though. Reviewed on: 6th March 2025
Jeannie Lambert's avatar
Jeannie Lambert

Latest lowest rating:

1

Worst bank and I have seen it go good to... Worst bank and I have seen it go good to terrible Reviewed on: 30th March 2024
Sajid K's avatar
Sajid K
Read all reviews See your review

About this product

NatWest personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our NatWest personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a NatWest personal loan, we'd love you to write a quick review too.

NatWest Personal Loan reviews (145)

Review of the NatWest, Personal Loan:

Fantastic service and hassle free

5
I approached the bank about a loan and the experience was fantastic throughout. Staff were well equipped to sort my request and dealt with promptly Reviewed on: 4th April 2022
Tp's avatar
Tp

Terrible customer service

1
Applied for natwest loan 3 weeks ago now and still no nearer to getting even a decision, only used them because its who I bank with,I've phoned up 5 times and been told 5 different things,absolutely useless,I've had loans before and never experienced this carry on,my advice is use somebody else's because natwest are terrible Reviewed on: 20th January 2020
Dan's avatar
Dan

always helpful

5
they have always been helpful with me, simple to use app, direct debits taen out on time. Reviewed on: 22nd November 2019
olisar's avatar
olisar

Mobile App

5
the mobile app allows me to manage my loan, see how much is outstanding and my payments as they leave my current account. Reviewed on: 5th February 2019
Shashi's avatar
Shashi

Loan application nightmare!!

1
In short; app said I’d likely be approved for a loan, applied online and approved advising money would hit account in a few days. System glitch (which NatWest stated was my error- Since proved otherwise) and process started again. 3 months later, 20+ phone calls later and advised loan approved by complaints manager and on the day the money due to hit the account..... it was ‘declined’. If it wasn’t so spectacularly frustrating; the level of corporate dysfunction would almost be impressive! Reviewed on: 28th December 2018
Alex Chapman 's avatar
Alex Chapman

Extremely heloful

5
These guys were extremely helpful on everything I needed to know about getting a loan out for myself Reviewed on: 22nd December 2018
James Ball's avatar
James Ball

1st class customer service

5
I have dealt with the bank on many occasions and found the staff to be very friendly and helpful. It is the best bank . Reviewed on: 8th November 2018
Darren Freeman's avatar
Darren Freeman

Great

5
Loan approved and funds available in 48 hours, great service Reviewed on: 10th June 2018
Naomi Williams's avatar
Naomi Williams

Poor Rates

2
Poor rates offered, did not cater to individual circumstances Reviewed on: 1st June 2018
SC19's avatar
SC19

Not helpful

2
Not a very helpful bank. My credit score was okay but they would only give me a loan at a ridiculous rate. You would think that they would help you considering you are their customer. Customer service is bad - end up waiting on hold for ages and you never really get anywhere. Reviewed on: 30th April 2018
Will's avatar
Will

Great

5
Applied for a loan online, easy to do and got a loan decision immediately. Funds were in my account the next working day Reviewed on: 11th February 2018
Naomi Williams's avatar
Naomi Williams

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill