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NatWest: Personal Loan reviews

Name: Personal Loan
Rating: 4.22 (148 reviews)

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4.05

Based on 148 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

14%

Latest highest rating:

5

Easy to use. Easy to use. Each step well presented, therefore quick and easy to get through Reviewed on: 12th June 2025

Latest lowest rating:

1

Worst bank and I have seen it go good to... Worst bank and I have seen it go good to terrible Reviewed on: 30th March 2024

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About this product

NatWest personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our NatWest personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a NatWest personal loan, we'd love you to write a quick review too.

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NatWest Personal Loan reviews (148)

Personal loan

My application was quick and easy. The sales where professional and friendly. Reviewed on: 22nd June 2017

EXCELLENT FOR PERSONAL LOANS

Just a few ticks online and approved. Written confirmation received in the post a couple days later. This is what you expect from your bank! Reviewed on: 11th June 2017

Fast decision

Applied online and was approved immediately. Funds were in my account 3 days later Reviewed on: 11th June 2017

PERSONAL LOANS

We recently needed a personal loan. It was very straight forward and would recommend NatWest to friends and family. Reviewed on: 31st May 2017

very helpful

Quick response and great repayment plan Reviewed on: 30th May 2017

Instant loan

Having applied for a loan with NatWest I was impressed with how speedy and simple the process was. Obviously don't apply unless you know you can afford the payments but I highly recommend them as they take you through the application very swiftly. Reviewed on: 9th May 2017

Good personal loan

Easy to apply and to keep track of the balance via online banking. When I came towards the end of my loan term and wanted to pay it off early there was some confusion between departments around the final settlement amount which meant I had to call them on several occassions for them to rectify the issue but it was promptly solved and I was refunded the cost of my calls. I would use them again desite this and overall service is good. Reviewed on: 7th May 2017

NatWest loan for home improvement

I booked an appointment at my local branch to discuss a personal loan. When I arrived everyone was so friendly. I got taken into a consultation room, discussed all my personal finances. The advisor was very friendly and made me feel at ease and was giving fantastic advice. The following day the money was in my bank and I was able to go ahead with fantastic home improvements Reviewed on: 4th May 2017

Personal Loan

I needed to borrow a small amount quickly without paying crazy interest. The lady working at natwest personal loan centre dealth with me quickly and efficiently on the phone and the money appeared on my account within the days promised. I made the call from abroad and she went through the process with such clarity explaining all aspects clearly. Reviewed on: 23rd January 2017

The most disgusting service I have ever experienced.

This is quite simply unbelievable. I have been trying to open a new business account since first thing Monday morning. Completed the online application but apparently NatWest still need to speak with me to discuss the business. They made one attempt to call my mobile which I missed as I was not expecting a call from them. The number they left was 0800 151 0579. I spend the entire Monday trying to get through with the all so common “we are very busy at the moment” nonsense and could not get through despite waiting for over an hour each time. If you are so incredibly busy then hire more staff, it is very simple logic. When I finally managed to get through at around 16:20 I was told this is the wrong number because it is for RBS and the number I need to call is 0345 300 3914. But they will get someone to call me back in 20 minutes. Guess what? Yep, no call back. So I spend all morning on hold to the 0345 300 3914 number, over 2 ½ hours on hold and eventually gave up. Tried business customer services who said there is nothing he could do except also try this number that nobody seems to answer. He suggested I go into the bank to see if the business manager could help. I asked if I could phone my branch (I bank there personally and have another business account there). No, the branch do not take phone calls. Seriously? How on earth can you run a business like this. So I take his advice and drive into the city and go to the branch. I am immediately told there is absolutely nothing they can do to help there and all they can do is also call this number. I am now back in the office and on hold to this number, so far it’s been 40 minutes with the music from Gladiator playing but constantly interrupted every 10 seconds by a pre-recorded lie that someone will be with me shortly. This is the most disgusting service I have ever encountered. Reviewed on: 15th November 2016

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