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NatWest: Personal Loan reviews

View other NatWest products
4.46
Based on 153 reviews, last reviewed 26th May 2026
50% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
4%
See only 1 star reviews
14%

Latest highest rating:

5

I have been with natwest for more than 20 years, ver... I have been with natwest for more than 20 years, very good service. Reviewed on: 26th May 2026
Abdelgalil E's avatar
Abdelgalil E

Latest lowest rating:

1

Worst bank and I have seen it go good to... Worst bank and I have seen it go good to terrible Reviewed on: 30th March 2024
Sajid K's avatar
Sajid K
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About this product

NatWest personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our NatWest personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a NatWest personal loan, we'd love you to write a quick review too.

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NatWest Personal Loan reviews (153)

always helpful

5
they have always been helpful with me, simple to use app, direct debits taen out on time. Reviewed on: 22nd November 2019
olisar's avatar
olisar

Mobile App

5
the mobile app allows me to manage my loan, see how much is outstanding and my payments as they leave my current account. Reviewed on: 5th February 2019
Shashi's avatar
Shashi

Loan application nightmare!!

1
In short; app said I’d likely be approved for a loan, applied online and approved advising money would hit account in a few days. System glitch (which NatWest stated was my error- Since proved otherwise) and process started again. 3 months later, 20+ phone calls later and advised loan approved by complaints manager and on the day the money due to hit the account..... it was ‘declined’. If it wasn’t so spectacularly frustrating; the level of corporate dysfunction would almost be impressive! Reviewed on: 28th December 2018
Alex Chapman 's avatar
Alex Chapman

Extremely heloful

5
These guys were extremely helpful on everything I needed to know about getting a loan out for myself Reviewed on: 22nd December 2018
James Ball's avatar
James Ball

1st class customer service

5
I have dealt with the bank on many occasions and found the staff to be very friendly and helpful. It is the best bank . Reviewed on: 8th November 2018
Darren Freeman's avatar
Darren Freeman

Great

5
Loan approved and funds available in 48 hours, great service Reviewed on: 10th June 2018
Naomi Williams's avatar
Naomi Williams

Poor Rates

2
Poor rates offered, did not cater to individual circumstances Reviewed on: 1st June 2018
SC19's avatar
SC19

Not helpful

2
Not a very helpful bank. My credit score was okay but they would only give me a loan at a ridiculous rate. You would think that they would help you considering you are their customer. Customer service is bad - end up waiting on hold for ages and you never really get anywhere. Reviewed on: 30th April 2018
Will's avatar
Will

Great

5
Applied for a loan online, easy to do and got a loan decision immediately. Funds were in my account the next working day Reviewed on: 11th February 2018
Naomi Williams's avatar
Naomi Williams

Natwest - Easy :)

5
Instant loan agreed online.. easy and helpful website Reviewed on: 4th January 2018
wayne mather's avatar
wayne mather

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