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NatWest: Personal Loan reviews

Name: Personal Loan
Rating: 4.51 (155 reviews)

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4.51

Based on 155 reviews, last reviewed 12th Jun 2026

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

14%

Latest highest rating:

5

Easy application Easy application, fair Apr and extremely quick to deposit money once approved Reviewed on: 12th June 2026

Latest lowest rating:

1

Worst bank and I have seen it go good to... Worst bank and I have seen it go good to terrible Reviewed on: 30th March 2024

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About this product

NatWest personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our NatWest personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a NatWest personal loan, we'd love you to write a quick review too.

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NatWest Personal Loan reviews (155)

Disgusting bank

After several mistakes repaid to me with 60 pounds compensation each time, they closed down my accounts as a revenge keeping thousand of pounds of savings I had. Now without any explanation they are retaining my money which in the meantime disappeared from my account. As far as I have seen on Natwest customer reviews, hundred of customers had the same, probably it’s time to take this bank all together to the Court. They cannot keep customers money and run away. Reviewed on: 20th January 2020

Terrible customer service

Applied for natwest loan 3 weeks ago now and still no nearer to getting even a decision, only used them because its who I bank with,I've phoned up 5 times and been told 5 different things,absolutely useless,I've had loans before and never experienced this carry on,my advice is use somebody else's because natwest are terrible Reviewed on: 20th January 2020

always helpful

they have always been helpful with me, simple to use app, direct debits taen out on time. Reviewed on: 22nd November 2019

Mobile App

the mobile app allows me to manage my loan, see how much is outstanding and my payments as they leave my current account. Reviewed on: 5th February 2019

Loan application nightmare!!

In short; app said I’d likely be approved for a loan, applied online and approved advising money would hit account in a few days. System glitch (which NatWest stated was my error- Since proved otherwise) and process started again. 3 months later, 20+ phone calls later and advised loan approved by complaints manager and on the day the money due to hit the account..... it was ‘declined’. If it wasn’t so spectacularly frustrating; the level of corporate dysfunction would almost be impressive! Reviewed on: 28th December 2018

Extremely heloful

These guys were extremely helpful on everything I needed to know about getting a loan out for myself Reviewed on: 22nd December 2018

1st class customer service

I have dealt with the bank on many occasions and found the staff to be very friendly and helpful. It is the best bank . Reviewed on: 8th November 2018

Great

Loan approved and funds available in 48 hours, great service Reviewed on: 10th June 2018

Poor Rates

Poor rates offered, did not cater to individual circumstances Reviewed on: 1st June 2018

Not helpful

Not a very helpful bank. My credit score was okay but they would only give me a loan at a ridiculous rate. You would think that they would help you considering you are their customer. Customer service is bad - end up waiting on hold for ages and you never really get anywhere. Reviewed on: 30th April 2018

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