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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Initial mortgage enquiry

Telephone interview was dealt with very professionally by adviser (Rose Hallet) and she explained everything very well, asked sensible questions and did not waste any time. Product recommendation and follow up email were also all very clear. Very impressed. Reviewed on: 27th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rose, who will be so pleased to hear them. Response date: 27th October 2023

very thorough but lovely and extremely helpful

for a difficult shared ownership mortgage with extra to buy another party out they were very thorough but extremely helpful id recommend them to anyone that need a mortgage adapted to them. Reviewed on: 27th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th October 2023

New mortgage

Very smooth transaction. Newbury kept me informed all the way. Very happy with the level of service. Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th October 2023

Excellent service

I've received excellent service from Newbury Building Society whilst securing my first mortgage for a shared ownership property. I got very prompt responses to any enquiries and found everyone to be very friendly. Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 20th October 2023

Excellent service from Newbury Building Society (as usual)

Had an online meeting to review our mortgage as our existing product was coming to an end. It was a very helpful and clear meeting. Was useful and helpful in informing our decision making. Reviewed on: 18th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th October 2023

Re-mortgage

Newbury building society has approved the re-mortgage giving me more time in my current house without having to sell up, Good job done by Newbury, recommended. Reviewed on: 16th October 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 16th October 2023

Absolutely terrible and unclear from start to finish

Words can't describe how vague and convoluted Newbury were from start to finish. I was compelled to use them for my purchase or I would never have used them. Work with them on peril of losing your sanity. Reviewed on: 8th October 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and sorry to read that you have had a frustrating experience - we'd really like to understand what happened in this instance as it is not what we expect. Please do contact us at marketing @newbury.co.uk so that we can explore this with our Underwriting Manager. Many thanks Response date: 9th October 2023

Perfect

Both remortgage and home improvement loans went through smoothly. Reviewed on: 6th October 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we appreciate it. Response date: 9th October 2023

Mortgage renewal

When approaching the mortgage renewal time, Newbury Building Society eased any stresses I had with the process and gave me a few options to best suit my financial situation. This was done in a professional way over the phone and followed up with and email with documentation. They offered time to consider the offer without adding any pressure to my decision. I found the service to be fair and efficient whilst delivering excellent customer service. Reviewed on: 6th October 2023

Reply from Newbury Building Society Hi - thank you for your kind works, we really do appreciate your feedback. Response date: 6th October 2023

Newbury Building Society Branch Review

Have been a member for over 60 years, says it all. Reviewed on: 29th September 2023

Reply from Newbury Building Society Thank you - for your feedback and for your loyalty to us! Response date: 18th November 2023

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