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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

New mortgage

All very straightforward with good and timely communication. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 13th November 2023

An excellent mortgage service taking account of individual needs

A great service - we were looking for a new mortgage and Newbury had the right product, the right engagement and positive support from the team. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th November 2023

Excellent, trustworthy service

Excellent communication, easy to contact, clear and helpful information given at all times. Appropriate, good value product offered. One of a very few institutions I really feel I can trust. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Great deal,poor attitude

I’m very happy with the deal I received however it wasn’t put through when I was told and was then insinuated that I was a lier when I said I had sent the signed offer over already, continued to say they hadn’t received it even with prof they had! Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. We're sorry to hear your experience. So that we can look into this, please can you email us at [email protected]. Thank you. Response date: 16th November 2023

Couldn't have been more helpful

We were helped by Helen King to set up various new accounts. Helen talked me through the many ISA and account options which made the decision of which to choose easier for me. She explained things simply and didn't mind going over things more than once. Excellent customer service. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and will be sure to share your comments with Helen, who will be so pleased to read them. Response date: 7th November 2023

Quick and easy

Polite and helpful staff made it possible for a smooth and quick response. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th November 2023

Mortgage application process much harder than other lenders

Application process very drawn out. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and would be really pleased to understand more about your application, to see where we can do better, please do email us, many thanks. Response date: 7th November 2023

Amazing Custer service

Recently completed a remortgage with Newbury, everyone we dealt with from the mortgage adviser, the underwriter and completions team were super helpful and made the whole process painless. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 3rd November 2023

Changing our Mortgage

Such a helpful service from the team to take us through the remortgage options. Getting the new deal in place was very easy and as usual the Newbury staff go above and beyond to help you. Oh, and the rates are competitive too. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Hi - thank you for tkaing the time to leave us a review, we really do appreciate it. Response date: 3rd November 2023

Reliable and efficient

Newbury's mortgages are accessible and made getting on the housing ladder possible. They have been proactive in helping with renewing my mortgage and selecting a suitable product for the next term; Rose was a delight to deal with. Reviewed on: 1st November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rose, who will be so pleased to hear them. Response date: 3rd November 2023

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