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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1281 reviews)

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4.76

Based on 1,281 reviews, last reviewed 28th Apr 2025

56% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very easy to work with and quick responses to questions Very easy to work with and quick responses to questions Reviewed on: 28th April 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1281)

Black Lion house mortgage

Very helpful and efficient. Could not be faulted Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Smooth and Efficient Service

My mortgage was organised via a broker so I didn't have too much direct dealing with NBS but the whole process seemed to run smoothly in minimal time, the offer was made on the advised date and all in all was an efficient service Reviewed on: 12th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th December 2023

Always top quality service

I've had bad service from numerous companies this year as my Trust Pilot account demonstrates. But have never had less than top quality service from Newbury and 100% recommend to anyone looking for a mortgage Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 12th December 2023

Very straightforward

All very clear, and a nice surprise to be offered a lower interest rate. Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2023

Prompt, fast service, able to discuss with a person which resulted in a smooth re-mortgage

Hannah Westlake as mortgage adviser seemed competent, approachable and efficient Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - we appreciate the time to leave us your feedback, thank you. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 11th December 2023

Very helpful throughout

All went smoothly. Clear information provided by e-mail, in writing and when talking to staff on the phone. Only disappointment was being charged twice for a redemption statement, when I had only requested it once. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we appreciate it. We are sorry to hear that you were charged twice - please do contact us if this has not been reviewed/rectified. Response date: 6th December 2023

Friendly

Helpful and friendly staff at all times from reception to consultant Reviewed on: 3rd December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreicate it. Response date: 5th December 2023

Very helpful and patient!

Laura gave me all info to set up an easy access ISA and was so helpful.Customer service was brilliant and other staff helped on the phone with queries. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 5th December 2023

Very professional

Staff are all very helpful and polite. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

Mortgage transfer

The employees are always polite and helpful Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

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