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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1360 reviews)

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4.80

Based on 1,360 reviews, last reviewed 17th Feb 2026

113% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Angela as always was warm, professional and excellent. Angela as always was warm, professional and excellent. Reviewed on: 17th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1360)

Friendly, approachable, clear and concise.

Friendly, approachable, clear and concise. They explained everything succinctly and didn't try to upsell me anything. A breath of fresh air vs the mortgage monoliths. Reviewed on: 14th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words. We do appreciate it. Response date: 14th May 2024

Fantastic service

Angela was so understanding and helpful when in can to renewing our mortgage. We have a great deal and will be wanting to stay with Newbury for many more years to come. Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Sasha, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 9th May 2024

Excellent communication .

Excellent communication . Good choice, lots of options all explained in detail.Thank you Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2024

The process was efficient but not the fastest

The process was efficient but not the fastest Reviewed on: 7th May 2024

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. So that we can review your feedback in more detail, please could you email us at [email protected] - thank you. Response date: 9th May 2024

Strightforward..

From commencing the application, using Metro finance, to completion the whole process was strightforward and made easy by the professionalism shown by Newbury BS Reviewed on: 4th May 2024

Reply from Newbury Building Society Hi Tony - we appreciate the time taken to leave us a review, thank you. Response date: 7th May 2024

Renewing Mortgage

Easy process from start to finish, with knowledgeable & friendly staff. Reviewed on: 2nd May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd May 2024

Very efficient and easy to deal with - All the staff...

Very efficient and easy to deal with - All the staff I spoke with were pleasant and helpful. Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for taking the time to leave feedback, Andrew, we do appreciate it. Response date: 26th April 2024

The Newbury put things right - I'm impressed.

I had a very bad experience with the Newbury. They were very keen to resolve my issues fairly. They listened and agreed the areas where they had adversely affected the time it took to agree my mortgage and therefore the interest I had to pay the existing mortgage company. They refunded the extra I paid as well as some extra to say sorry. They decided to review a couple of policies that caused the problems. I like a company who listen to their customers and are willing to properly put things right. Reviewed on: 23rd April 2024

Reply from Newbury Building Society Thank you for taking time to leave another review Jane, we do appreciate it. So pleased to hear we were able to investigate your experience and learn from it. Response date: 24th April 2024

We used a broker so not a lot of direct experience w...

We used a broker so not a lot of direct experience with Newbury but we were able to get a mortgage with my partner working as a contractor which wasn't open to us with other banks, so from that perspective Newbury were fantastic Reviewed on: 22nd April 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd April 2024

Worst remortgage I’ve ever experienced

I’ve remortgaged to new lenders around 30 times. I’ve never had such a bad experience. If I hadn’t been liable for such high interest rates on my existing mortgage, I would have gone elsewhere. I feel like I’ve been treated with suspicion and lack of care, you need to take a walk through your customer experience in the shoes of someone in my position and learn how to make it more customer centric! Reviewed on: 20th April 2024

Reply from Newbury Building Society Thank you for taking time to let us know about your experience Jane, and we are sorry to hear about your experience, it is not what we expect and our Underwriting Manager will be in touch to discuss. Response date: 22nd April 2024

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