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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Newbury Building Society Branch Review

Friendly, patient, approachable staff. Reviewed on: 30th November 2023

Late to set up remortgage

Applied for remortgage in July to take effect from November when existing product ended. Despite signing all documentation in July and Newbury saying all had been completed, for some reason we were not transferred onto the new product and a bigger than expected payment came out of our current account. After a few phone calls this has been resolved but was very disappointed that things didn't run smoothly. Reviewed on: 26th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd January 2024

Absolutely Amazing

Got everything done so fast! Couldn’t be happier with how smoothly it was all done. Reviewed on: 20th November 2023

Reply from Newbury Building Society Hi Sophie - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th November 2023

Excellent service

The redemption of my mortgage was dealt with in a thoroughly professional way by a knowledgeable member of the team Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th November 2023

Good efficient service

I am 73 years old and found the experience of applying for a new mortgage daunting after my current lender would not continue with offering a mortgage beyond the age of 74. Newbury was efficient and quick in getting the necessary work done to supply me with an acceptable offer. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate your feedback. Response date: 17th November 2023

Excellent assistance

Hannah Tame was excellent in her assistance to us regarding our overpayment on our mortgage. Our grateful thanks. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 17th November 2023

Clear, well-communicated advice and service

Newbury provided clear, well-communicated advice and service (both online and in person) when we renewed our mortgage products. The new products were put in place easily and quickly. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 17th November 2023

Uncomfortable

I am redeeming my mortgage and rang NBS a few months back to find out the exact amount owed. I was told I would be contacted nearer the time, which was fine. To get a call out of the blue and asking really personal questions was very uncomfortable and slightly strange. My first reaction, and apologies to Neisha who was lovely and completely professional and friendly but the first question she asked was my date of birth and name when she had rung me? I understand data protection but that was before anything else. I nearly hung up thinking it was a scam, but then she asked where my funds were coming from. I'm n o money launderer but its none of your business! Frankly I could have said anything... Wouldn't it be better to email/write and schedule a call or zoon call especially from someone with a foreign accent. It's not fair on your staff as I must have been very offhand with her. I was thinking scam before anything else and wasn't thinking straight - apologies if I was rude to her. Reviewed on: 14th November 2023

Reply from Newbury Building Society Hi Kate - thank you for taking the time to leave feedback. We apologise for the experience you have had, we will be looking into this and will be in touch. Response date: 15th November 2023

Mortgage for expats

Positive experience throughout the whole process. The team were prompt to reply to queries and clearly outlined the supporting documentation required so there weren’t delays. Reviewed on: 11th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Extremely helpful

I have a interest only mortgage for which the payments had more than doubled in a year. I had received several messages suggesting I contact the Building Society and eventually did. I was offered, in my opinion, a much better product. I did research and found this product was recommended by a leading comparison website. This has reduced my payments significantly - just wish I had contacted Newbury earlier. Everything was explained well. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Thank you again. Response date: 13th November 2023

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