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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1262 reviews)

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4.77

Based on 1,262 reviews, last reviewed 7th Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great service From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1262)

Review of the Newbury Building Society, Mortgages:

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

Good Building Society - shame about the lawyer

We have just completed a remortgage with the Newbury BS and we’re impressed by the prompt and efficient way the transaction was dealt with. However, there’s a but and it’s a big one - the standard of service we received from the solicitor we had to use (because they were the closest firm to us who are on the Newbury BS panel) was extremely poor. So much so, that it made extremely stressful and unpleasant what should have been a straightforward transaction. We came very close to pulling out of the entire deal, as we were made to feel dishonest by the “lawyer” we were allocated by Kingsley Bond Solicitors. When I learned that we would be required to pay for the Newbury BS’s legal costs as well as our own, and that the same lawyer would be representing both parties, I was surprised and concerned. This arrangement seemed ethically questionable, to say the least. In practice, it was worse. At no time did I feel that our “lawyer”, Tea Shonia, was acting for my wife and myself. I have worked and negotiated with lawyers throughout my career and I can honestly say that my dealings with Ms Shonia were amongst the least satisfactory of any in my forty years experience. That’s a shame because, as I said earlier in this questionnaire, our direct dealings with the Newbury BS, and those through our excellent broker, Chris McKee at One77 Mortgages, were refreshingly straightforward. We managed to complete the transaction in the end, and are pleased to have done so, but feel that this result was achieved in spite of, rather than with the help of, Kingsley Bond Solicitors. The above is why I have given the answer “Neutral” to the value for money question in this questionnaire. Under the circumstances, I feel that I am being extremely generous. Thank you. Reviewed on: 12th October 2024

Reply from Newbury Building Society We are sorry to hear you are disappointed with the service provided by the solicitor on your recent application. Newbury Building Society does not recommend any solicitor and has a large panel of solicitors we work with. We will pass these comments on to the solicitor to consider your concerns, if you have not already done so. Thank you for raising them with us. It is normal practice that the solicitor acts for both the lender and borrower and that the borrower is responsible for the fees. We are pleased to hear the remainder of the process and your interaction with Newbury Building Society has been positive. If you would like to contact us to discuss this further please get in touch and we will be happy to assist. Response date: 15th October 2024

Mortgage switching was easy.

Mortgage switching was easy. Mortgage Adviser of Newbury Building Society Ms. Katherine helped me to switching a new product. Reviewed on: 12th October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Katherine, who will be so pleased to hear them. Response date: 14th October 2024

No problem and very competitive.

No problem and very competitive. Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi Cyril, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Fantastic

All staff were so helpful from start to finish Really straightforward process Great product knowledge Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi Sian, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Helpful, expedient service from all parties involved.

Helpful, expedient service from all parties involved. Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Two weeks for a product switch

A simple product switch as existing borrowers of more than 12 years was stressful and time consuming yet it should have been neither. Very low loan-to-value, exceptional loan-to-income yet we were required to jump through hoops. Reviewed on: 2nd October 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback and your continued support of the Society, we are sorry to hear this was a frustrating experience. We are reviewing the process and will look into what happened in your case. Response date: 3rd October 2024

Switching the mortgage into a new product

The whole process of switching our five year fixed rate mortgage into new mortgage was efficient and straightforward. Couple of days after phone consultation with Newbury Mortgage Adviser we received an Product Transfer Offer. The NBS Product Transfer Completion document was issued on exact day when previous mortgage ended. There was absolutely no hassle and/or hurdles during the whole process. Reviewed on: 28th September 2024

Reply from Newbury Building Society Hi Milan, thank you for taking the time to leave feedback, we really appreciate it and will share your comments with our product switch team, who will be so pleased to read them. Response date: 1st October 2024

A good Experience

The operative was very helpful and gave me all the information that I needed. Reviewed on: 27th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback. We appreciate it. Response date: 1st October 2024

Ive always enjoyed the most amazing customer servic...

Ive always enjoyed the most amazing customer service and support from Newbury Building Society. They are able to treat customers as individulals and offer tailored solutions. Reviewed on: 26th September 2024

Reply from Newbury Building Society Thank you Robert for taking the time to provide feedback- we do appreciate it. Response date: 1st October 2024

Friendly, helpful and knowledgable

Staff are friendly and helpful whenever i go there. Good knowledge of their products. Reviewed on: 25th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 1st October 2024

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