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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1309 reviews)

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4.78

Based on 1,309 reviews, last reviewed 15th Aug 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Brilliant service We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and work... Read more Reviewed on: 15th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1309)

Friendly, efficient service

The process for mortgage offe was done by a Financial Adviser, however I have had a few queries both over the phone and by e mail, all of which have been answered quickly and correctly.Highly reccommended. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi JAF, thank you so much for taking the time to complete feedback for us, we really appreciate it. Response date: 22nd January 2021

existing mortgage renewal

excellent in every aspect, always a pleasure to deal and always very professional, these tare the reasons i have remained loyal to Newbury as they have remained loyal to me, qualities hard to find these days Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Chris, thank you very much for taking the time to leave feedback, we really appreciate your kind words. Response date: 22nd January 2021

Feedback to remortgage

Very professional and helpful throughout the whole process Reviewed on: 22nd January 2021

Reply from Newbury Building Society HI John, Thank you for taking the time to leave feedback - we really appreciate it. Response date: 22nd January 2021

Great personal service

We’ve just ported our mortgage to our second property. Newbury BS again made it a straight forward and personal service - even during a global pandemic. Their advisors were always available to answer any queries quickly and offer reassurance where needed. We recently completed and today received our “New Home” hamper which was an unexpected but lovely gesture. We thoroughly recommend Newbury BS to anyone looking for a mortgage Reviewed on: 20th January 2021

A society that cares

Newbury Building Society cares about its customers and does all it can to support the wider community, too. Reviewed on: 18th January 2021

Best customer service ever.

Very friendly and efficient service. Reviewed on: 18th January 2021

Small mortgage for expat with a large customer deposit

Relatively straightforward to arrange although the Covid situation and the number of mortgages being requested due to the Stamp Duty 'holiday' did leave the process a little longer than originally anticipated. Whilst the loan to deposit ration was relatively low the onus on the valuation survey appeared to be relatively high. Reviewed on: 10th January 2021

Reply from Newbury Building Society HI Andrew, thank you for taking the time to leave feedback, we appreciate it. Response date: 11th January 2021

remortgage to buy new house

Outstanding customer service, very personable service and when requiring additional borrowing to allow us to purchase a new property everything was done in record time despite Covid, something I know other big lenders were unable to do. Special mention to Luke Pummell for his assistance. Reviewed on: 10th January 2021

Reply from Newbury Building Society Hi Lorraine, thank you so much for taking the time to leave feedback - we will be sure to share your comments with Luke who will be so pleased to hear them. Response date: 11th January 2021

Excellent Service

(If only all Building Societies and Banks had this level of staff) Thank You Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Gerald, thank you for your kind words and for taking the time to leave feedback for us. We really appreciate it. Response date: 8th January 2021

Outstanding support

Cannot thank the Lisa wedge enough she had been great all the way through my application really supporting Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking the time to leave feedback - we will share your comments with Lisa, who will be so pleased to hear them. Thank you Response date: 8th January 2021

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