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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Good but there is room for improvement

I applied for a remortgage with yourselves via my financial advisors, Firmitas. After the necessary details were provided by me, the application was agreed in principle. However, shortly after the agreement in principle, I received a letter stating that the application was unsuccessful, which to say the least, caused some confusion. On contacting my financial advisors, the matter was taken up by them and was brought back on track. However, that was not the end, as there was to be further administrative malfunctions in the process such as various documents being sent by me which then seemed to have become misplaced and had to be resupplied. So although the application is now successfully completed, for which I'm extremely grateful, there was an element of hit and miss about certain aspects of the process. Reviewed on: 30th October 2020

Reply from Newbury Building Society Hi Hugh - thank you for taking the time to come back to us with this feedback - and we are sorry to hear that the process was not straight forward for you, our Direct Sales manager will be looking into the issues raised here and will come back to you directly. Thank you for taking the time to let us know - it is important to us that we know where we can do better. Response date: 6th November 2020

Simply outstanding

We recently transferred our mortgage to a new property. As ever the process with NBS was flawless. We even received a welcome hamper to our new address. Reviewed on: 26th October 2020

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback - and happy new home! Response date: 26th October 2020

Transferring from one existing mortgage to another

We have been Newbury sustomers for a number of years now - even though we live nowhere near Newbury (Yorkshire actually). But the customer service has been really very good, and we have benefitted much from the the ability to speak on the phone, as opposed to a chatline, with a long-term and trusted mortgage advisor. The advice has been excellent, succinct and refreshingly jargon-free. As our mortgage comes to an end, we would not think of moving our morgage to another provider. Reviewed on: 26th October 2020

Reply from Newbury Building Society Hi Matthew, thank you for taking the time to leave feedback for us and for your kind words - we really appreciate it. Response date: 26th October 2020

Mortgages to Save You Money!

I am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the correct paperwork to enable me to complete my transaction arrived quickly. No hassle and no fuss. I would definitely recommend dealing with them. Reviewed on: 17th October 2020

Reply from Newbury Building Society Hi Richard, thank you so much for your kind words and taking the time to provide this feedback - we really appreciate it. Response date: 19th October 2020

retention query

Answered efficiently and effectively. Reviewed on: 16th October 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us - it's much appreciated. Response date: 19th October 2020

Very Good Service

I applied for a mortgage and it was processed in a very efficient way without any issues Reviewed on: 16th October 2020

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback - we really appreciate it. Response date: 16th October 2020

A good mortgage lender

Personal, professional, efficient and they answer their phones and emails promptly Reviewed on: 10th October 2020

Reply from Newbury Building Society Hi Simon, thank you for taking the time to leave feedback for us, it's much appreciated Response date: 12th October 2020

Didn't feel like a valued customer

We were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the phone was so rude we couldn't be bothered and are looking elsewhere to borrow the money for home improvements as he said we had to get at least three quotes on writing so he could agree if we could get the money or not, my wife was left feeling very under valued as a customer of twenty years and only about five years left on our mortgage. Reviewed on: 5th October 2020

Reply from Newbury Building Society Dear Geoffrey, thank you for taking the time to provide feedback. We are sorry to hear that you have had this experience and have been left feeling this way. Our Direct Sales Manager will be in contact with you to discuss shortly. Response date: 5th October 2020

Impressed!

I am so impressed by Newbury for entrusting me with a mortgage.. Letting me pay bi-monthly.. and the survival box Reviewed on: 4th October 2020

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us - we appreciate it. Happy new home! Response date: 5th October 2020

Great service

My application was dealt with professionally and promptly . Very satisfied Reviewed on: 2nd October 2020

Reply from Newbury Building Society HI Liz - thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 2nd October 2020

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Newbury Building Society: Mortgages reviews

8% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Good but there is room for improvement

Simply outstanding

Transferring from one existing mortgage to another

Mortgages to Save You Money!

retention query

Very Good Service

A good mortgage lender

Didn't feel like a valued customer

Impressed!

Great service

Review Newbury Building Society: Mortgages now

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