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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1313 reviews)

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4.79

Based on 1,313 reviews, last reviewed 29th Aug 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

In branch service review Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

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Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1313)

Small mortgage for expat with a large customer deposit

Relatively straightforward to arrange although the Covid situation and the number of mortgages being requested due to the Stamp Duty 'holiday' did leave the process a little longer than originally anticipated. Whilst the loan to deposit ration was relatively low the onus on the valuation survey appeared to be relatively high. Reviewed on: 10th January 2021

Reply from Newbury Building Society HI Andrew, thank you for taking the time to leave feedback, we appreciate it. Response date: 11th January 2021

remortgage to buy new house

Outstanding customer service, very personable service and when requiring additional borrowing to allow us to purchase a new property everything was done in record time despite Covid, something I know other big lenders were unable to do. Special mention to Luke Pummell for his assistance. Reviewed on: 10th January 2021

Reply from Newbury Building Society Hi Lorraine, thank you so much for taking the time to leave feedback - we will be sure to share your comments with Luke who will be so pleased to hear them. Response date: 11th January 2021

Excellent Service

(If only all Building Societies and Banks had this level of staff) Thank You Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Gerald, thank you for your kind words and for taking the time to leave feedback for us. We really appreciate it. Response date: 8th January 2021

Outstanding support

Cannot thank the Lisa wedge enough she had been great all the way through my application really supporting Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking the time to leave feedback - we will share your comments with Lisa, who will be so pleased to hear them. Thank you Response date: 8th January 2021

A great start

I was delighted by the service we received from the Newbury Building Society in providing our mortgage given it's specific circumstances. The icing on the cake was the welcome box sent on completion of the mortgage - the personal touches count for a lot - many thanks Reviewed on: 7th January 2021

Reply from Newbury Building Society Hi John, thank you so much for taking the time to leave feedback - we really appreciate it. Response date: 7th January 2021

Excellent service

Many thanks for your excellent response to our request for a mortgage. Over 70's have a very hard time obtaining funds, but you came up trumps. My wife was over the moon with the unexpected but much appreciated gift hamper. Well done and Happy new Year. Bob and Claire James Reviewed on: 30th December 2020

Reply from Newbury Building Society HI Bob and Claire, thank you so much for taking the time to leave feedback - we really appreciate it. You are most welcome and we wish you both a happy and healthy new year - from all of us. Response date: 30th December 2020

Leanne Blyth and team help

Having sold our home we needed to invest in easy access savings accounts but had problems satisfying time wasting and semingly overly complex verification procedures. Newbury is in a small group of firms that employ credible and thorough verification systems backed up by intelligent, well trained friendly staff. I thank Leanne and her colleagues for their help and patience in setting up my account so easily and quickly. John Daniels. 28/12/20. Reviewed on: 28th December 2020

Reply from Newbury Building Society Hi John, thank you so much for taking the time to leave feedback and for your kind words. We will share your comments with Leanne and our colleagues, who will be so proud to hear this. Many thanks and a happy and healthy new year to you and your family. Response date: 30th December 2020

Excellent customer service at every touch point

From the response to my initial enquiry right through to completion all members of Newbury BS staff were friendly, helpful and knowledgeable. Reviewed on: 24th December 2020

Reply from Newbury Building Society HI PJC, thank you for taking the time to leave feedback for us - its' much appreciated. Response date: 30th December 2020

Straight forward

We hadn’t heard about Newbury before, they were recommended by our mortgage broker after a more known lender pulled all their shared ownership products from the market during COVID. As first time buyers we didn’t really know what to expect from the mortgage process, after the terrible experience with the previous lender who changed their criteria form one day to another we had held out hope. All dealings with Newbury were great! Staff were unfailing polite, friendly and so very helpful. Communication was clear, forms were no nonsense and everything seemed to happen at a really good pace considering COVID and stamp duty holiday. So glad things happened the way they did, the experience with Newbury was worlds away from the other lender, and we ended up getting a better deal! Thanks Newbury!!! Reviewed on: 23rd December 2020

Reply from Newbury Building Society Hi Sarah, thank you for your kind words and for taking the time to leave feedback - we really appreciate it. Congratulations on your new home and we wish you a happy and healthy new year! Response date: 30th December 2020

efficient and helpful

Our buy to let mortgage term was coming to an end, so our advisor organised a telephone meeting, explained our options and it was all done simply and quickly. This is how mortgage advice for existing customers should be done - very please with the service. Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi Catrin, thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it. Response date: 18th December 2020

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