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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Great service

Friendly, knowledgeable staff. Great to have a face to talk to. Opening an account was so hassle free. Reviewed on: 19th March 2021

Simple and straightforward

Needed to increase our existing mortgage for further house repairs. The process was simple and straightforward from an incredibly helpful advisor. The rate offered was very competitive and everything went through as promised. A totally positive experience thank you. Reviewed on: 19th March 2021

Reply from Newbury Building Society Hi Peter, we're delighted to hear of your positive experience. Thank you for your feedback. Response date: 22nd March 2021

Absolutely Superb Customer Service!

Simply fantastic friendly and helpful on each and every visit! Reviewed on: 19th March 2021

Absolutely Superb Customer Service!

I decided to change my mortgage supplier from a very large national society to The Newbury Building Society quite a few years ago. The main reason being was that I never felt valued and was treated as just a number and not a person. The Newbury is so very different. On each and every occasion I have had to deal with them, I have found them very friendly and ever so helpful. The offer superb customer service. I have recently repaid my mortgage. I would give the highest recommendation to anyone who is looking to take out a mortgage to go to the Newbury Building Society as they are simply the best! Reviewed on: 19th March 2021

Reply from Newbury Building Society Hi Barry, thank you so much for your kind words! We really appreciate it. Response date: 22nd March 2021

Direct Calls to a Person

It is refreshing to call the Newbury and speak to someone without selecting 100 options first. Reviewed on: 17th March 2021

Because I have had excellent service

Every time I visit the Abingdon Branch the staff are helpful and efficient. Reviewed on: 16th March 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Friendly and efficient

Excellent customer care, and follow up Reviewed on: 16th March 2021

Excellent Local Society

Never had any issues. Always friendly and helpful Reviewed on: 13th March 2021

Professional and personal Building Society.

Excellent Building Society as AW that offers a friendly efficient service with practical guidance and products. Reviewed on: 12th March 2021

Very friendly and helpful

Coudnot do more to help you always trying to make your life easy Reviewed on: 11th March 2021

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Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1401)

Great service

Simple and straightforward

Absolutely Superb Customer Service!

Absolutely Superb Customer Service!

Direct Calls to a Person

Because I have had excellent service

Friendly and efficient

Excellent Local Society

Professional and personal Building Society.

Very friendly and helpful

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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