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Newbury Building Society: Mortgages reviews

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4.82
Based on 1,382 reviews, last reviewed 1st May 2026
10% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026
Guy Sandhurst's avatar
Guy Sandhurst

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026
Tina L's avatar
Tina L
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Newbury building society

5
We have now had our mortgage with NBC’s for many years and they have always been great at review times offering a fantastic, personal service which we greatly appreciate. I would recommend them to anyone looking for a mortgage. Reviewed on: 9th March 2021
Steve Brian's avatar
Steve Brian

Great Team

5
All the Newbury Building Society staff I have ever encountered are friendly, knowledgeable and very helpful. Their savings and mortgage rates are competitive and they engage with the local community! Reviewed on: 9th March 2021
Peter A. Harris's avatar
Peter A. Harris

Great products from the knowledgeable Newbury

5
Knowledgeable advisors who provide a great service and continued support. Excellent products that offer value for money. Reviewed on: 8th March 2021
Anita Leech's avatar
Anita Leech

Great people who remember what service is

5
Took a mortgage out 2 years ago and the process was so pleasantly handled. Then, a couple of times, I’ve forgotten to transfer money into my current account. On each occasion, I’ve received an almost apologetic phone call from NBS, asking if there was a problem or if they could help. So pleasant; so courteous. So grateful for the these people and their approach. So pleased to be a customer. Reviewed on: 8th March 2021
Ross 's avatar
Ross

Excellent service

5
As a newcomer to NBS I have received excellent customer service, and the rates on savings are good too. Reviewed on: 8th March 2021
Rob Burles's avatar
Rob Burles

Good customer service

5
When I have telephoned the service was good and I could speak to someone very quickly, which doesn,t happen very often nowadays, Reviewed on: 8th March 2021
Jan Montgomery's avatar
Jan Montgomery

Great personable service

5
From application, through all communication during the term of our mortgage, Newbury have always been personable, helpful and professional above and beyond the usual Reviewed on: 8th March 2021
ASomething's avatar
ASomething

The friendly face of finance!

5
Newbury staff are always pleased to help in a calm and pleasant manner. Reviewed on: 8th March 2021
Rona Noble's avatar
Rona Noble

Friendly and helpful

5
I have been an account holder for many years, the staff are very helpful and I feel my money is safe. Reviewed on: 8th March 2021
Michael Bowden 's avatar
Michael Bowden

Easy access , customer care, staightforward dealing, locally and enviromentally concerned.

5
Been with them for fifty seven years, reviewed the market, and, never changed. Reviewed on: 8th March 2021
Brian Ainsworth's avatar
Brian Ainsworth

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