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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Local, friendly and personal banking and advice

I have always had a good experience with NBS, I have been banking here since I was a child. An approachable and friendly bank! Reviewed on: 11th March 2021

Thorough

Always ready to help and explain. No hard sell. Reviewed on: 11th March 2021

Very good service

I have had a mortgage with Newbury for the last 17 Years . They have always been very helpful and I would highly recommend them. They have an excellent scheme for discounted mortgages. Reviewed on: 11th March 2021

GOOD AND LOCAL

Always trying to offer good products, in a difficult market and up against much bigger competitors. Prefer to support a smaller, local organisation. Reviewed on: 10th March 2021

Excellent customer service

Excellent customer service in person, on phone or on line, combined with a very easy to use and competitive product,,,,a winning combination in my book! Reviewed on: 10th March 2021

Always on hand to assist

Friendly “family” type service, patient and available to help! Reviewed on: 9th March 2021

Safety during the pandemic.

Good safe working practices throughout the pandemic, totally at ease when using my local branch, Reviewed on: 9th March 2021

Great local business

Excellent customer service, good competitive products Reviewed on: 9th March 2021

Excellent Savings Account

Good interest rate. Excellent staff and customer service Reviewed on: 9th March 2021

always helpful

Whether I go in, phone or computer I always get good quick service Reviewed on: 9th March 2021

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