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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

New Mortgage

Speedy, friendly, trouble-free and professional service, Reviewed on: 18th September 2020

Reply from Newbury Building Society Hi, thank you for taking time to leave feedback for us and your kind words. Response date: 18th September 2020

No fuss no worries

We have been mortgage customers of Newbury Building Society for almost 20 years and have been highly pleased and satisfied with the service and assistance they have consistently provided. Most recently we have taken the decision to pay off our outstanding balance slightly early and the assistance we have received in doing this has been quick and informative. If you want no fuss, no worries, just helpful assistance when you need it, the Newbury is the one! Reviewed on: 14th September 2020

Reply from Newbury Building Society Hi Peter, thank you so much for taking the time to leave feedback for us and for your kind words. We really appreciate it. Response date: 16th September 2020

The perfect experience

This was my first time applying for a mortgage and Eve has made my experience absolutely amazing. I was provided every bit of information I needed and she took the time to explain everything to me and to answer every question no matter how small. What I thought would be a long, stressful process turned out to be a wonderful experience. I am forever grateful! Reviewed on: 11th September 2020

Reply from Newbury Building Society Hi Ali, thank you so much for taking the time to leave feedback and for your kind words - we will be sure to share them with Eve - who will be so pleased. It's always rewarding to hear when the mortgage process has been straight-forward and stress-free. Congratulations on your new home! Response date: 11th September 2020

Straightforward and uncomplicated

Our recent transaction was very straightforward and we received excellent Customer service Reviewed on: 5th September 2020

Reply from Newbury Building Society Hi Jacky, thank you for taking time to leave feedback and your kind comments - we really appreciate it. Response date: 7th September 2020

New Mortgage for a forever home

Mortgage agreed at a very competitive rate. No difficult questions but security first class and very thorough, handled with great sensitivity, treated me as an individual. Reviewed on: 5th September 2020

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback - we really appreciate it. Congratulations on your new home! Response date: 7th September 2020

Fantastic, friendly, supportive and efficient.

I cannot praise and thank Charlotte Hall enough for her continued support throughout the whole mortgage process. Charlotte goes above and beyond in her work. Newbury Building Society is very efficient, friendly and supportive. Everything they said was done. During Covid times, everything is a little more difficult but Newbury understands. Charlotte was willing to help with every little question I had. I would not have managed the stress of applying for a mortgage without her encouraging words and support. I would fully recommend Newbury Building Society to anyone looking for a mortgage. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Jamie, thank you so much for your kind words and for taking the time to leave feedback, we will share your comments with Charlotte who will be so pleased to hear them. Thank you Response date: 4th September 2020

Both Society and advisor (Angela Bradshaw!) very efficient and professional

Request for additional borrowing for home improvements speedily actioned. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Richard, thank you so much for taking the time to leave feedback - we will be sure to share your kind comments with Angela - thank you Response date: 4th September 2020

Knowledgable, helpful and friendly

I have been with NBS for 30 years because the products are great, the service is wonderful and they are a local Company. Although the Big 4 can sometimes edge a marginally lower rate they will never beat the service provided by the NBS team. NBS have always gone that extra mile for their customers and loyalty is their reward. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Andy - thank you for taking the time for to leave feedback and for your kind words - they and the feedback are much appreciated by us all. Thank you Response date: 4th September 2020

Unequivocal Clients Experience

Newbury Building Society approach during the transition was phenomenal, dealt with the staffs that were highly Client focused. Great experience!! Reviewed on: 2nd September 2020

Reply from Newbury Building Society Hi Adeleke, thank you so much for taking the time to leave feedback and for your kind words - we appreciate it. Response date: 2nd September 2020

Shared Ownership

Was advised to use Newbury Building Society by my financial advisor as they specialise in shared ownership mortgages. The service from them was great keeping us in the loop and even during the pandemic, they were able to resolve any issues in a timely manner. Reviewed on: 28th August 2020

Reply from Newbury Building Society Hi Harry, thank you for taking the time to leave feedback - and for your kind words. We really appreciate it. Response date: 1st September 2020

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