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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Berkshires Best

Staff at the Newbury Building Society are welcoming, friendly and helpful and they deliver a personal service which is unusual in today's world. Reviewed on: 8th March 2021

Local support

Very friendly but also extremely efficient. They support local ventures. Reviewed on: 8th March 2021

Exemplary support and service over several decades

I have benefited from having accounts with Newbury Building society for several decades, both as a personal customer and for business purposes. Throughout that time they have stood out for their friendliness matched by their professionalism and competitive performance. They really want to help you and little touches make cumulatively the high standards they achieve, an example being the provision of chairs for customer use which can make a big difference when dealing with more complex transactions. A pride in how they contribute to the local community is entirely justified and staff at all levels help to make that happen. I am delighted to pay tribute to an exceptional operation. Reviewed on: 8th March 2021

A very good society to save money with.

I have always received very polite and helpful service Reviewed on: 8th March 2021

very helpful, personal and friendly service

they are my go-to bank. Informative and helpful and I always recommend them to friends and family Reviewed on: 8th March 2021

Great service

Have used NBS for a number of years Service has always been excellent unbiased, no pressure to buy product (ISA savings ) Would recommend to anyone who lives in the area Reviewed on: 8th March 2021

mortgage application

Rose Hallett was most helpful in guiding us through the mortgage application process and in exploring various options that were available Reviewed on: 8th March 2021

A lender with integrity

My transactions by post, online or by telephone have always been friendly, professional and efficient. Reviewed on: 8th March 2021

Nothing but helpful and great

We went with Newbury for our first mortgage and was really worrying when it came round to our deal came to a end but Newbury were nothing but great. Explained everything so clearly, answered all our questions and reassured us and couldn't do anymore then they already did for us! Glad we managed to get another great deal with Newbury and it was completely hassle free! Would definitely recommend Newbury for mortgages! Reviewed on: 8th March 2021

Small but mighty

As I used a help to buy scheme, the turn around to get my house had to be quick for valuation reasons. Newbury building society were experienced in this, could offer me the appropriate mortgage that a lot of places wouldn’t for a part ownership and turned it around very quickly with little hassle on my part. They feel more personable and care more than a giant company. So happy to be with them. Reviewed on: 8th March 2021

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