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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Very nice staff in winchester

Good products and a wide range of savings accounts Reviewed on: 9th March 2021

Fab building society

Have been with NBS for many years for everything from savings to mortgages, always friendly. Get great advice. I certainly feel confident with my finances with NBS. Reviewed on: 9th March 2021

Mortgage application

Our experience of the mortgage application process with the Newbury Building Society was a very positive one due to the quality and responsiveness of the staff. They were all extremely helpful and timely. Reviewed on: 9th March 2021

Excellent, friendly and local

I have been a member for many many years and if I have a problem It is dealt with in a very professional way Reviewed on: 9th March 2021

Brilliant

Absolutely wonderful customer service. It’s nice to feel a valid part of an organisation. That is something that you do not get as much nowadays so it’s nice to see. I also appreciate the option to be able to speak to a staff member instead of an automated robot as every situation and request is unique. The society really understands that. Reviewed on: 9th March 2021

Has everything I need.

When I go into Andover Branch staff are always very helpful and efficient. Reviewed on: 9th March 2021

Buy to let mortgage-straightforward

We are Brits currently living in France and retirement age wanting a property back in UK. This put off most lenders but not Newbury. The application process was straightforward and information needed easy to supply. This was made easier by direct communications with the underwriting team. Our application was quickly agreed and the survey completed quickly despite the busy market. Okay the fees and rates are a little high but I guess to be expected for our circumstance. The 3 year early repayment penalty does not reduce over that term which is a shame. Draw down of the mortgage was easy. Any contact with Newbury was always handled in a friendly and professional way. Overall very pleased with the experience. Reviewed on: 9th March 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback on your recent experience, we really appreciate it. Response date: 9th March 2021

The best customer service experience

Super helpful team, they go above and beyond any other mortgage provider I’ve ever had. That’s why I’ve been with them for 10 years. Reviewed on: 9th March 2021

Little building society with a big heart

Newbury Building Society is a little gem since I discovered I was éligibilité to be a member from my location two years ago. They offer great interest rates and are improving their service all the time. During the pandemic their telephone customer advisers were always very helpful. Their new app to help view my account and transactions online is a step on the right direction. Reviewed on: 9th March 2021

Newbury building society

We have now had our mortgage with NBC’s for many years and they have always been great at review times offering a fantastic, personal service which we greatly appreciate. I would recommend them to anyone looking for a mortgage. Reviewed on: 9th March 2021

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