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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Set Build Mortgage

Luke Pummell and his Newbury Building society team were simply outstanding. Clear, concise and conscientious communications throughout my dealings with them made a perceived difficult process easy and efficient. Highly focused on my needs, particularly deadlines to start the build, we’re met in well in advance advance where others said they couldn’t do it. When I had a legal issue Luke stepped in, reassured and proposed a new solicitor who resolved the matter quickly and efficiently. I would happily and strongly recommend Luke and the Newbury Building society to any self builder or small developer looking for finance. Thanks you. Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Jim, Thank you for taking the time to provide feedback. I am sure Luke and his team will be thrilled to hear this, and we are all so pleased to hear your self-build project went so smoothly. Congratulations on your build! Response date: 2nd August 2019

Very Good

Good experience , very Patient, fast process Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Antonio, Thank you for taking the time to provide a review. We are pleased to hear it was a stress free experience! Response date: 2nd August 2019

Discharge of mortgage

After having mortgages with Newbury Building Society for over 42 years, we have finally paid your last payment. We would like to thank NBS for their service and help over the years, and would recommend NBS to any new customer Geoff and Pam Reviewed on: 28th July 2019

Reply from Newbury Building Society You are most welcome! Thank you for taking the time to leave feedback for us. Response date: 30th July 2019

Saved me money and fast too

My current discount mortgage deal was coming to an end in a couple of months. Offered me a new, cheaper deal, and brought it in to effect straight away. Whole process only took 20 minutes over the phone. Fantastic service, great value product Reviewed on: 26th July 2019

Reply from Newbury Building Society Thank you for your feedback Robin. We're delighted your experience was a positive one! Response date: 30th July 2019

Great service, easy to deal with.

As always, it's easy to deal with the Newbury Building Society. All the staff that we dealt with were friendly, professional and make the whole transaction swift and easy. Reviewed on: 26th July 2019

Reply from Newbury Building Society Thank you for taking the time to leave us feedback, Malcolm. So pleased to hear you experienced a smooth process. Response date: 26th July 2019

Very efficient and speedy process

Your advisor, Rose, could not have been more helpful. Indeed, all staff we spoke to were approachable. The mortgage was granted far more quickly than I expected. Well done, Newbury Building Society! Reviewed on: 19th July 2019

Reply from Newbury Building Society Hi Peter and Jillian, thank you for taking the time to leave feedback, we will pass your comments to Rose and the team, who will be thrilled to hear them. It's always lovely to hear the process has been smooth and efficient. Response date: 22nd July 2019

Excellent service, hassle free and stress free. Very satisfied!

I would say Newbury Building Society are the easiset ones on the market to deal with. You are extremely supportive and helpful! It was so easy to get a mortgage with you! I would definetely recommend my friends to avoid dealing with financial advisors and go straight to you! Reviewed on: 17th July 2019

Reply from Newbury Building Society Thank you Art! Thank you for taking the time to leave feedback for us, its always rewarding for us to hear that we have made the process straightforward and stress free. If you do successfully recommend a friend, do let us know! Response date: 18th July 2019

Extremely efficient

The fastest and easiest application for a mortgage i have ever known. Why can’t all mortgage lenders be as easy to deal with. Hope future relations are as good. 1st glass Reviewed on: 12th July 2019

Reply from Newbury Building Society Hi Sue, so pleased to hear your experience was so straightforward. Thank you for taking the time to leave feedback. Response date: 15th July 2019

Why I use the Newbury

Helpful, easy to understand, prompt delivery Reviewed on: 12th July 2019

Reply from Newbury Building Society Thank you, Anne, for taking the time to leave us feedback. It's really appreciated. Response date: 15th July 2019

Simple, friendly, honest and helpful

The Newbury simply kept us fully informed at every step of the way on our journey to remortgaging with them onto a new repayment based, discounted deal over an extended term. Simply put, they excelled! Reviewed on: 6th July 2019

Reply from Newbury Building Society Hi there, we're delighted to hear your remortgage went smoothly! Thank you for taking the time to leave us feedback. Response date: 8th July 2019

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