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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1305 reviews)

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4.78

Based on 1,305 reviews, last reviewed 7th Aug 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A very Positive Experience from a Returning Customer Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society th... Read more Reviewed on: 7th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1305)

Fast efficient service

Service is alway to the point, and with a great selection of products to choose from Reviewed on: 4th January 2018

Homest, trustworthy and excellent service

I have always held my mortgage with the Newbury Building Society. Their rates are competitive, the staff are always friendly, helpful and competent and when renewing at the end of a mortgage deal they have always offered another good deal without charging me any kind of fees for renewing. Reviewed on: 4th January 2018

Great mortgage product

I have had a mortgage with the Newbury BS since 2000. Whenever, I have spoken to anyone in the branch they have always been most helpful. I am lucky to have a very good tracker product with them. Reviewed on: 4th January 2018

Great service, well informed staff.

Great customer service and helpful information on a variation of products Reviewed on: 4th January 2018

Best option for shared ownership

Newbury were so good at re newing our mortgage offer. We had 18 months of delays getting into our new build shared ownership property. They kept our mortgage offer going throughout the delays. They are easy to get hold of and always helpful. They even sent us a moving in box which was so unexpected and made the experience of using them go above and beyond what we expected. Reviewed on: 12th December 2017

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