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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1318 reviews)

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4.79

Based on 1,318 reviews, last reviewed 2nd Oct 2025

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A smooth process and helpful advisors. Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1318)

Positive response to extension of mortgage term.

Newbury Building Society took a flexible attitude to our request to extend the term of our mortgage,despite my age being greater than the limit imposed by most lenders.The mortgage is joint with my wife who is considerably younger and will inherit half of my final salary pension plus joint assets.Newbury B S assessed all this plus our payment record and low loan to equity ratio and granted our request. We believe they demonstrated flexibility and individual treatment,whereas most lenders would have rejected the request outright on rigid maximum age policy. Reviewed on: 4th January 2018

Value for money and personal service

I have had successive mortgages with the Newbury over the last few years and their customer service is personal and, in my experience, second to none. You speak to a human being without going on hold and they deal with your query. The rates are competitive and I was delighted that they didn't pass on the recent interest hike, having reduced rates when it went down. Recommended! Reviewed on: 4th January 2018

Great Local Building Society

Always feels like you are dealing with people, not an institution. Reviewed on: 4th January 2018

Very helpful

Went through all are option s very understand of are saturation Reviewed on: 4th January 2018

A great small building society

NBS is a great small old fashioned building society with a flexible approach to lending. Our family have 3 mortgages -- personal and business loans. We have also found the service to be friendly and competent and the outcomes excellent. Would highly recommend Reviewed on: 4th January 2018

personal service

a very personal service from this bank Reviewed on: 4th January 2018

A very user friendly Society with the abiliy to talk to staff face to face.

First class Society, with whom I have had involvement since 1998. Customer loyalty shows the success of the Society in keeping its members. Reviewed on: 4th January 2018

Great customer Service

Always great service and advice given Reviewed on: 4th January 2018

A life time of help and support

I've been with the Newbury for c25years. They have supported me and my family through multiple re-mortgages, buying a boat, moving house. They have always been helpful supportive and competitive suggesting various products which are cheaper and more appropriate to my needs. I no longer look at the competition as the trust and confidence I have in the Newbury gives me the peace of mind that I have the right product and support. Over the 25 years I have dealt with many Newbury advisors and they all work in the same way being supportive helpful and acting with integrity. This is a testament not only to the leadership but to the culture of the organisation which has stayed true to its values even in difficult financial times. Well done guys, thanks for your continued support and good luck. Craig Rogers- Reviewed on: 4th January 2018

Mortgage Products

Not like the Big Boys!-- provide a service which is tailor made and adapted to the customer's circumstances Reviewed on: 4th January 2018

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