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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1390 reviews)

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4.84

Based on 1,390 reviews, last reviewed 5th Jun 2026

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Amazing service tailored to my personal needs. I have been a costomer of Newbury Building society nearly ten years. They offered mortgages to niche markets, such as newly self-employed and over 60... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1390)

Excellent!

With all the hiccups buying a new build with delays etc. Newbury eased the stress with their speedy reassurances with my offer - I can’t recommend them enough Reviewed on: 3rd June 2019

Reply from Newbury Building Society Thank you Nina, we are pleased to hear that you got through the process of purchasing your new build home! We hope you're now happily settled in! Response date: 4th June 2019

Great Experience

I was very pleased with the level of service I received from Newbury. Very customer focused team. Reviewed on: 8th May 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback on your experience, it's great to read, and glad we have been of help. Response date: 9th May 2019

Mortgage made easy

During my mortgage process NBS made everything effortless. I was given a choice of offer and they really helped me during the process to make all looks effortless. This is best experience of my life Reviewed on: 6th April 2019

Reply from Newbury Building Society Thank you for taking the time to leave a review for us Peter. So pleased to read your experience was so positive. Response date: 8th April 2019

Excellent Mortgage Experience

We employed the services of a mortgage broker who recommended Newbury Building Society whom we had not previously heard of. Newbury came up with a very good and competitive mortgage offer and also provided us with the loan amout we needed. The overall experience from beginning to end was excellent. We would highly recommend Newbury Building Society. Reviewed on: 29th March 2019

Reply from Newbury Building Society Thank you for leaving this feedback Gary. It's always great to hear of positive experiences. Our colleagues will be so pleased to see this. Thank you and welcome to Newbury Building Society as a member! Response date: 1st April 2019

Very fast and efficient service

Throughout the mortgage application I have found the staff at Newbury building society to be very helpful and friendly. They have explained the process to me and the various pros and cons of the different products. I would recommend it to anyone who wants a more personal feel to the mortgage applications. Reviewed on: 28th March 2019

Reply from Newbury Building Society Hi Chinedu, thank you so much for taking the time to leave feedback on your experience with us. It's great to be able to share this with our colleagues that assisted you. We are pleased to welcome you as a member. Response date: 1st April 2019

Excellent service

Excellent & efficient service. We found the application process quick & on the whole stress free. The hamper on completion was a lovely touch! Thank you! Reviewed on: 19th March 2019

Reply from Newbury Building Society You're very welcome! Happy new home! Response date: 20th March 2019

Polite, honest, transparent, excellent.

Eve macdowell as always was excellent. Always on hand to respond to questions. She made the whole process easier and offered sound advice. Reviewed on: 1st February 2019

Reply from Newbury Building Society Thank you for leaving such great feedback Lian, we will pass on your comments to Eve. It's always great to hear about positive experiences our members have. Response date: 4th February 2019

Lovely experience

Had a really good experience with NBS. lovely hamper that was sent to me aswell! Thank you x Reviewed on: 25th January 2019

Reply from Newbury Building Society Thank you for your review Connie, we're glad to hear your experience was positive! Response date: 28th January 2019

Individual Building Society

Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary. Reviewed on: 7th November 2018

Gray longevity

42 years great service we've had a mortgage and savings all that time with Newbury Reviewed on: 5th October 2018

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