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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Great, friendly and personal service.

Whenever we have needed to contact Newbury B/S, both prior to securing our mortgage and since , we have always been made to feel as a genuine customer with the personal service we have received. Our experience with all other banks and B/Ss is that you are simply a number and the service is not personal or bespoke at all. Great work Newbury, please keep it up! Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Kevin, thank you so much for your kind words! Your feedback is greatly appreciated. Response date: 8th July 2019

3 year mortgage review

I was more than pleased with the help and assistance I received with my 3 year mortgage review;resulting in my paying a reduced rate of interest. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Barry, we're delighted you had a positive experience with us! Your feedback is greatly appreciated. Response date: 8th July 2019

Top class service

We recently applied for a modest Mortgage and we were very impressed with they speed and efficiency of the entire process. Simply perfect. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Rodney, that you for your feedback! Your kind words are greatly appreciated. Response date: 8th July 2019

Renewal of fixed term mortgage

We came in to review or fixed rate mortgage which had come to an end and to discuss a new mortgage for a new property. The service and help we received was great and our adviser was able to explain everything clearly. We have managed to save some money on our new fixed term mortgage which is great. Reviewed on: 1st July 2019

Reply from Newbury Building Society Hi Ross, that's great to read, thank you for taking the time to leave feedback for us! Response date: 2nd July 2019

ReMortgage

Excellent service throughout. Competently outlined the options at the outset and smooth transition from therein. No problems at all Reviewed on: 1st July 2019

Reply from Newbury Building Society Hi Mike, thank you for taking the time to leave us feedback. So pleased to hear your remortgage went smoothly. Response date: 2nd July 2019

Small are bettet

It so nice to go with one of the small building society’s that are around. I didn’t feel like number Reviewed on: 29th June 2019

Reply from Newbury Building Society Hi Debra, thank you for taking the time to leave feedback for us. Response date: 1st July 2019

Hassle free

Courteous, efficient service! Reviewed on: 28th June 2019

Reply from Newbury Building Society Hi John, thanks for taking the time to leave us feedback. Lovely to hear it was a hassle free experience! Response date: 1st July 2019

They make it so easy!

We have had our mortgage with Newbury for 8 years and both times we have remortgaged they have made it so easy for us with a great deal....why would we move away?! Reviewed on: 24th June 2019

Reply from Newbury Building Society Hi Louise, thank you for taking the time to leave feedback for us. We are so pleased to hear you've had a hassle free experience! Response date: 27th June 2019

Excellent service

My husband and I have a somewhat unusual financial situation because of our employment and so we struggled to find a mortgage provider that would be willing to lend to us despite our savings and good financial history . We came across Newbury Building Society as they were offering mortgages to those who were applying for Help To Buy Wales and right from the start they were incredibly helpful, reassuring and knowledgable. We had contact with more than one branch of Newbury building society and each team dealt with us with great professionalism and kindness. Obviously we were over the moon when we received approval for our requested mortgage amount but regardless it was a very positive experience. Reviewed on: 21st June 2019

Reply from Newbury Building Society Hi Victoria, many thanks for taking the time to leave feedback for us. We are so pleased to hear your experience was so positive, and congratulations on your house purchase! Response date: 21st June 2019

Very easy to deal with

Newbury Buliding Society were very easy to deal with and made the whole process run smoothly Reviewed on: 21st June 2019

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we are pleased to hear it was a hassle free experience. Response date: 21st June 2019

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