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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

So easy to contact really friendly and personable, can't do rough to help.

Incredibly helpful and easy to talk to. I couldn't of wished for better customer care and service. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Gill, thank you for taking the time to leave us feedback, it's much appreciated - so lovely to hear when our customers have had a positive experience :-) Response date: 16th August 2019

Really helpful

Really helpful customer service, explained everything to us and ensured we understood everything. Quick and easy to do over the phone. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Kirsty, thank you for taking the time to leave feedback - it's much appreciated! Response date: 16th August 2019

Absolutely superb!

The NBS were amazing to deal with, so helpful and the whole experience was seamless! I would highly recommend! Reviewed on: 13th August 2019

Reply from Newbury Building Society Hi Tommy, Thank you for taking the time to leave feedback, we are so pleased to hear your experience was good! Response date: 14th August 2019

Refreshingly straightforward!

After several stressful experiences with my original lender and others it was a great relief to be told that NBS were able to provide me with an appropriate solution for my re-mortgage. The entire operation was completely painless due to the uncomplicated application process and the considerate, informal manner employed by your advisor, Angela. Reviewed on: 12th August 2019

Reply from Newbury Building Society Hi Roger, many thanks for taking the time to leave feedback. It's much appreciated and we will be sure to let Angela know your comments. Response date: 13th August 2019

Good product

Very good product for older borrowers ie over 70. Interest only Loan - 19 year term - 5 year fixed rate. Best product on the market for this age group. Reviewed on: 10th August 2019

Reply from Newbury Building Society Hi Josephine, many thanks for taking the time to leave us feedback. It's much appreciated. Response date: 13th August 2019

Very straight forward

Applying for my mortgage was simple, uncomplicated and stress free with Newbury. Would recommend! Reviewed on: 9th August 2019

Reply from Newbury Building Society Thank you for taking the time to leave us feedback, pleased to read that the process was stress-free! Response date: 13th August 2019

Great Service

Pain free process with great service Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Steve, thanks for taking the time to leave us feedback. Pleased to hear your experience was straight forward. Response date: 5th August 2019

Always an excellent and professional service

I have been a customer for 10 years now. You get to speak to a human being and not just a computer. Reviewed on: 3rd August 2019

Reply from Newbury Building Society Hi Lesley, thanks for taking the time to leave us feedback, it's much appreciated! Response date: 5th August 2019

Set Build Mortgage

Luke Pummell and his Newbury Building society team were simply outstanding. Clear, concise and conscientious communications throughout my dealings with them made a perceived difficult process easy and efficient. Highly focused on my needs, particularly deadlines to start the build, we’re met in well in advance advance where others said they couldn’t do it. When I had a legal issue Luke stepped in, reassured and proposed a new solicitor who resolved the matter quickly and efficiently. I would happily and strongly recommend Luke and the Newbury Building society to any self builder or small developer looking for finance. Thanks you. Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Jim, Thank you for taking the time to provide feedback. I am sure Luke and his team will be thrilled to hear this, and we are all so pleased to hear your self-build project went so smoothly. Congratulations on your build! Response date: 2nd August 2019

Very Good

Good experience , very Patient, fast process Reviewed on: 2nd August 2019

Reply from Newbury Building Society Hi Antonio, Thank you for taking the time to provide a review. We are pleased to hear it was a stress free experience! Response date: 2nd August 2019

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