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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1371 reviews)

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4.81

Based on 1,371 reviews, last reviewed 10th Apr 2026

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Simple and easy - great customer experience Very easy to do business with, and a relatively straight forward process. Reviewed on: 10th April 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1371)

Self Build

As a broker they are The Lender That understand it , work with Broker and Customer to get it right and make sure it can work and pricing is fair Reviewed on: 18th January 2018

Excellent service

Excellent service in all stages - pre-application, processing and post sale. They offer a good variety of products. I would happily recommend this lender to a family member, friend or client. Reviewed on: 18th January 2018

Broker Focused

I'm a Mortgage Broker, based in Newbury, and Newbury Building Society are amazing at offering manual underwriting with a common sense approach to prospective clients. There is never a "computer says no" response from Newbury. Particular mentions to Karen & Roger who are invaluable. Reviewed on: 18th January 2018

Exceptional service

Nothing is ever too much trouble, always looking to help if they can. Reviewed on: 18th January 2018

Quick, helpful advice

As a first time buyer, my mortgage was made very straightforward and understandable by Newbury building society. Reviewed on: 16th January 2018

Great newbury

Great building society, never had an issue all the time I have had a mortgage with them brilliant service, A+++ Reviewed on: 11th January 2018

Great service and an excellent deal

We required a mortgage to cover a property that is a combination of living accommodation and holiday let. Very few lenders were interested in even letting us discuss our situation with them! Newbury were and made a fair proposal which we accepted. Furthermore, without prompting, 3 years on they contacted us to propose a better mortgage (lower payments) which we progressed. Reviewed on: 9th January 2018

Good products, hassle free mortgage

The mortgage was very easy to set up, helpful staff gave a number of options, the paperwork was straightforward and easy to understand. When I have needed to contact the Building Society you immediately get through to a knowledgeable member of staff who can help, or a call is returned very quickly if the answer is not immediately available. Excellent service with friendly and helpful staff. Reviewed on: 7th January 2018

Mortgages Simply Professionally

Having tried to obtain a mortgage from Banks, Mortgage Advisors and Building Society's for two months, with the outcome of "Computer say's No," No response for weeks and Costs up to 3x over normal. I approach Newbury Building Society in Wokingham, I met with a very professional finance manager at 2.00pm, providing full documented evidence of my mortgage requirement. I returned home, then received a call at 2.50pm from the same person confirming that my mortgage had been approved subject to Terms and Conditions. I was delighted with the service provided and the sound business basis that the mortgage was provided. It confirms that the Financial Service Sector can operate profitably and efficiently in a face to face environment, if their directors have the people skills and the will to do so. Reviewed on: 7th January 2018

Friendly, helpful and clear

I found the staff very willing and helpful to explain products and help us make the right decision for us. Reviewed on: 7th January 2018

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