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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1336 reviews)

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4.79

Based on 1,336 reviews, last reviewed 12th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Good communications Applying for a mortgage and seeing it through to completion has many stages involving many different agents, everything done by Newbury BS was done in... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1336)

Great Local Building Society

Always feels like you are dealing with people, not an institution. Reviewed on: 4th January 2018

Very helpful

Went through all are option s very understand of are saturation Reviewed on: 4th January 2018

A great small building society

NBS is a great small old fashioned building society with a flexible approach to lending. Our family have 3 mortgages -- personal and business loans. We have also found the service to be friendly and competent and the outcomes excellent. Would highly recommend Reviewed on: 4th January 2018

personal service

a very personal service from this bank Reviewed on: 4th January 2018

A very user friendly Society with the abiliy to talk to staff face to face.

First class Society, with whom I have had involvement since 1998. Customer loyalty shows the success of the Society in keeping its members. Reviewed on: 4th January 2018

Great customer Service

Always great service and advice given Reviewed on: 4th January 2018

A life time of help and support

I've been with the Newbury for c25years. They have supported me and my family through multiple re-mortgages, buying a boat, moving house. They have always been helpful supportive and competitive suggesting various products which are cheaper and more appropriate to my needs. I no longer look at the competition as the trust and confidence I have in the Newbury gives me the peace of mind that I have the right product and support. Over the 25 years I have dealt with many Newbury advisors and they all work in the same way being supportive helpful and acting with integrity. This is a testament not only to the leadership but to the culture of the organisation which has stayed true to its values even in difficult financial times. Well done guys, thanks for your continued support and good luck. Craig Rogers- Reviewed on: 4th January 2018

Mortgage Products

Not like the Big Boys!-- provide a service which is tailor made and adapted to the customer's circumstances Reviewed on: 4th January 2018

Extremely helpful

Every time I contact Newbury they go above and beyond to help offer their knowledgeable advice. No one else offers such a personal touch where you a person not just an account number. We have had our mortgage for 6 years now and are currently going through the process of remortgaging. Reviewed on: 4th January 2018

Mortgage service and support

I have now been with Newbury BS for the last 5 years. The company is without doubt the most efficient, user friendly and internet easy firm I have ever dealt with. NBS combines old fashioned service with modern technology, a perfect combination for someone of advancing years such as myself. Reviewed on: 4th January 2018

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