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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1354 reviews)

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4.79

Based on 1,354 reviews, last reviewed 30th Jan 2026

82% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort ... Read more Reviewed on: 30th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1354)

Excellent service provider

A fair, sensible and efficient loan provider - fit for purpose. Reviewed on: 4th January 2018

Mortgage and Savings

I would recommend the Newbury Building Society to anyone looking for either a Mortgage or Savings Account. The Newbury are not only competitive but made the stressful financial process of moving home complete with ease. Reviewed on: 4th January 2018

Amazing experience

Personal experience from start to finish. Nothing too much to ask and provided above and beyond expected help the entire way. Reviewed on: 4th January 2018

A fantastic Building Society

A Building Society that really understands individual needs and one that makes a very quick decision Reviewed on: 4th January 2018

Excellent service

My mortgage came up for renewal and the team made the whole process very easy to understand and gave me an excellent rate Reviewed on: 4th January 2018

The best

Great staff - warm, friendly, supportive, knowledgeable and very professional, without exception. Oh... and the financial offerings are first rate and extremely competitive too. Reviewed on: 4th January 2018

Positive response to extension of mortgage term.

Newbury Building Society took a flexible attitude to our request to extend the term of our mortgage,despite my age being greater than the limit imposed by most lenders.The mortgage is joint with my wife who is considerably younger and will inherit half of my final salary pension plus joint assets.Newbury B S assessed all this plus our payment record and low loan to equity ratio and granted our request. We believe they demonstrated flexibility and individual treatment,whereas most lenders would have rejected the request outright on rigid maximum age policy. Reviewed on: 4th January 2018

Value for money and personal service

I have had successive mortgages with the Newbury over the last few years and their customer service is personal and, in my experience, second to none. You speak to a human being without going on hold and they deal with your query. The rates are competitive and I was delighted that they didn't pass on the recent interest hike, having reduced rates when it went down. Recommended! Reviewed on: 4th January 2018

Great Local Building Society

Always feels like you are dealing with people, not an institution. Reviewed on: 4th January 2018

Very helpful

Went through all are option s very understand of are saturation Reviewed on: 4th January 2018

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