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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1402 reviews)

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4.85

Based on 1,402 reviews, last reviewed 28th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Always excellent communication. Always excellent communication. The products were clearly explained and the team make you feel at ease enabling you to make appropriate decisions. Reviewed on: 28th July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1402)

Individual Building Society

Customer service with individual underwriting is exceptional with the Newbury. Can always speak to someone on the end of the phone if necessary. Reviewed on: 7th November 2018

Gray longevity

42 years great service we've had a mortgage and savings all that time with Newbury Reviewed on: 5th October 2018

Personal case review, good service

Newbury are the only company that would offer us a mortgage when we were applying for shared ownership. We had a large deposit and demonstrated sensible money saving behaviour over many years but had moderate incomes (one of which was a PhD allowance that most companies would not look twice at) and so Newbury were able to make a judgement that we would be good customers. All other places we applied to used only automated systems that are not able to look at a case and see that, despite income not meeting requirements, the customer could still clearly easily afford the payments required. We have had good customer service from Newbury over the past couple of years since we've been with them, and we are generally left alone unless we contact them, or for our yearly statement. No marketing is ever sent from them. Negatives. First, we do have a very high interest rate, all things considered, so we will probably be switching to a cheaper option as soon as possible. Second, the company do not seem to be concerned about environmentally friendly practices. There is no option to opt out of paper correspondence and even when I send an email, I still receive a response by post. This needs to be addressed, as well as creating an online account option so that customers can keep up to date with their balance, get information on overpayments, and so on. Reviewed on: 5th October 2018

Local focus

Focus on the individual and care about the community. A perfect combination. Reviewed on: 11th February 2018

Working to make a difference!

Great customer focus, driven and helping the local community as well as nationwide Reviewed on: 2nd February 2018

Superb, personal service, nothing is too much trouble for NBS.

One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service. Reviewed on: 24th January 2018

Small but powerful

Excellent support,help & advise at a very stressful time Reviewed on: 23rd January 2018

Very helpful and.traditional good service

Found them to be fast and efficient plus accommodating of our circumstances. Reviewed on: 22nd January 2018

Professional, timely and efficient service

I had been concerned about securing a mortgage due to age but Newbury Building Society conducted their assessment in a fair, comprehensive and detailed manner, keeping me informed throughout. I was delighted with the result. Reviewed on: 22nd January 2018

Brilliant Service

I submitted a mortgage to Newbury and had excellent customer service. They helped me at every stage and moved things along quickly for me. Reviewed on: 22nd January 2018

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