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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1333 reviews)

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4.79

Based on 1,333 reviews, last reviewed 2nd Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Everything went smoothly and without any problems Everything went smoothly and without problems from the first contact to the transfer of the mortgage Reviewed on: 2nd December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1333)

Great mortgage product

I have had a mortgage with the Newbury BS since 2000. Whenever, I have spoken to anyone in the branch they have always been most helpful. I am lucky to have a very good tracker product with them. Reviewed on: 4th January 2018

Great service, well informed staff.

Great customer service and helpful information on a variation of products Reviewed on: 4th January 2018

Best option for shared ownership

Newbury were so good at re newing our mortgage offer. We had 18 months of delays getting into our new build shared ownership property. They kept our mortgage offer going throughout the delays. They are easy to get hold of and always helpful. They even sent us a moving in box which was so unexpected and made the experience of using them go above and beyond what we expected. Reviewed on: 12th December 2017

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