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Newbury Building Society: Mortgages reviews

4.79
Based on 1,346 reviews, last reviewed 17th Jan 2026
33% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Interest only and fixed rate mortgage. Great product that suited are very specific needs. Arranged without any problems and very quickly. Excellent rates. Really good customer service. Reviewed on: 17th January 2026
Michael R's avatar
Michael R

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026
Tina L's avatar
Tina L

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1346)

Great Local Building Society

5
Always feels like you are dealing with people, not an institution. Reviewed on: 4th January 2018

Very helpful

5
Went through all are option s very understand of are saturation Reviewed on: 4th January 2018

A great small building society

5
NBS is a great small old fashioned building society with a flexible approach to lending. Our family have 3 mortgages -- personal and business loans. We have also found the service to be friendly and competent and the outcomes excellent. Would highly recommend Reviewed on: 4th January 2018

personal service

5
a very personal service from this bank Reviewed on: 4th January 2018

A very user friendly Society with the abiliy to talk to staff face to face.

5
First class Society, with whom I have had involvement since 1998. Customer loyalty shows the success of the Society in keeping its members. Reviewed on: 4th January 2018

Great customer Service

5
Always great service and advice given Reviewed on: 4th January 2018

A life time of help and support

5
I've been with the Newbury for c25years. They have supported me and my family through multiple re-mortgages, buying a boat, moving house. They have always been helpful supportive and competitive suggesting various products which are cheaper and more appropriate to my needs. I no longer look at the competition as the trust and confidence I have in the Newbury gives me the peace of mind that I have the right product and support. Over the 25 years I have dealt with many Newbury advisors and they all work in the same way being supportive helpful and acting with integrity. This is a testament not only to the leadership but to the culture of the organisation which has stayed true to its values even in difficult financial times. Well done guys, thanks for your continued support and good luck. Craig Rogers- Reviewed on: 4th January 2018

Mortgage Products

5
Not like the Big Boys!-- provide a service which is tailor made and adapted to the customer's circumstances Reviewed on: 4th January 2018

Extremely helpful

5
Every time I contact Newbury they go above and beyond to help offer their knowledgeable advice. No one else offers such a personal touch where you a person not just an account number. We have had our mortgage for 6 years now and are currently going through the process of remortgaging. Reviewed on: 4th January 2018

Mortgage service and support

5
I have now been with Newbury BS for the last 5 years. The company is without doubt the most efficient, user friendly and internet easy firm I have ever dealt with. NBS combines old fashioned service with modern technology, a perfect combination for someone of advancing years such as myself. Reviewed on: 4th January 2018

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