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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1390 reviews)

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4.84

Based on 1,390 reviews, last reviewed 5th Jun 2026

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Amazing service tailored to my personal needs. I have been a costomer of Newbury Building society nearly ten years. They offered mortgages to niche markets, such as newly self-employed and over 60... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1390)

Continually the best performer in the market place.

We have continually renewed our Mortgage product with The Newbury over the past 25 years not because of blind trust but because they continually out-perform the competition and are always available for phone consultations to iron out any queries I have had and advise of better products. Reviewed on: 19th January 2018

Newbury BS - deal with real people

Old fashioned approach - look at the applicant as a person not a number, allied to decent quality products, all alongside friendly, competent and efficient staff. Reviewed on: 19th January 2018

Excellent service bar none

Very fast to offer, great communication and a can do attitude Reviewed on: 19th January 2018

Helpful, understanding, efficient

Newbury are easy to contact, efficient in their processing and always ready to help. Reviewed on: 19th January 2018

Warming.

A warming resolution to all dealings with NBS are the experience that I enjoyed. NM Reviewed on: 18th January 2018

Personal Service

I've had several mortgages with NBS starting when I moved into self-employment and the high street providers wouldn't touch me, ignoring my previous earnings and savings. NBS apply a different approach; looking at you as a whole person not a set of numbers. They answer the phone, respond to emails and simply meet all expectations. I can't recommend them highly enough Reviewed on: 18th January 2018

Superb service for nearly 30 years

I would recommend anyone, whether just starting out or looking to switch mortgage provider, to talk to their local Newbury branch. So glad that we did back in 1998! Reviewed on: 18th January 2018

Great service from a smaller provider

I had great service from this smaller provider Reviewed on: 18th January 2018

Very helpful and responsive.

Newbury were more willing to be flexible than larger national providers. Reviewed on: 18th January 2018

Self Build

As a broker they are The Lender That understand it , work with Broker and Customer to get it right and make sure it can work and pricing is fair Reviewed on: 18th January 2018

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