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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1371 reviews)

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4.81

Based on 1,371 reviews, last reviewed 10th Apr 2026

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Simple and easy - great customer experience Very easy to do business with, and a relatively straight forward process. Reviewed on: 10th April 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1371)

Good friendly helpful staff

I like the personal touch and they are local with shops on the high street I have several savings accounts with them Reviewed on: 6th January 2018

Friendly, helpfull and responsive

I have been with the Newbury for over 40 years and have had a number of mortgage and savings products from them. They have always provided what I consider a personal service and always make you feel like a valued customer - not just another number. Reviewed on: 6th January 2018

Self Build Mortgage

I applied to Newbury Building Society for a Self Build Mortgage to build my own home having tried a number of high street competitors who failed to understand the requirement. Newbury understood the requirement and were flexible in the mortgage schedule to support the different phases of the build. They also adjusted my mortgage on completion of the build to a more advantageous product. A very personal and professional service. Reviewed on: 5th January 2018

Clear and what we wanted

We have found dealing with Newbury to be very satisfactory. Their paperwork is clear and to the point, they are excellent when dealing over the phone and their products and customer service is first class! In the modern age where everything is geared around customer service but actually the service has little to do with what the customer needs or whats, Newbury are refreshingly open minded and to the point. A fantastic product and first class service. Reviewed on: 5th January 2018

Very helpful, quick and professional

At a time when the banks didn't want to help me Newbury did...outstanding service Reviewed on: 5th January 2018

Excellent Company

A friendly and welcoming company who have helped me with my mortgage requirements in a professional way. I would strongly advise anyone to use the Newbury Building Society. Reviewed on: 4th January 2018

Great Building Society

A personal, dedicated building society that go above and beyond for their customer. Reviewed on: 4th January 2018

Mortgage

They have been very helpful to us from when we first switched our mortgage to them this carried on each time we have had to switch to a new product. Reviewed on: 4th January 2018

The NBS Experience.

Any contact with NBS is receptive, accommodating & professional. Reviewed on: 4th January 2018

Made a difficult process easy

They helped and supported me with a self-build project and believed in me and my project when others would not. The staff are all very polite and helpful and have provided fair and sensible flexibility around the product to suit my project - grateful for their help and I have a wonderful house now thanks to their support. Reviewed on: 4th January 2018

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