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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1371 reviews)

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4.81

Based on 1,371 reviews, last reviewed 10th Apr 2026

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Simple and easy - great customer experience Very easy to do business with, and a relatively straight forward process. Reviewed on: 10th April 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1371)

Newbury.......the best

When everyone else gave abysmal service......the Newbury surpassed all and have continued to do so Reviewed on: 4th January 2018

For a small company, NBS punch way above their weight and offer an excellent level of customer service.

NBS created a bespoke Mortgage product offering for me, one that suited my particular circumstances and I have been very happy with every aspect of their service for the past 3 years. Reviewed on: 4th January 2018

Excellent service

Always extremely helpful. Very competitive prices. Excellent service Reviewed on: 4th January 2018

Great service, great rates - the Small but perfectly formed Newbury Building Society

I have been a happy customer of Newbury Building Society for over 15 years. I previously held my mortgage with a large multinational supplier but haven't looked back since switching to the Newbury Building Society. They offer great customer service and have a good product range. Reviewed on: 4th January 2018

Great Customer Service

Always very helpful. It’s almost like a family business rather than a bank where no one wants to listen. Reviewed on: 4th January 2018

Pleasant, helpful and considerate service

Our mortgage was due for renewal, we visited Newbury Building Society and discussed our options with a mortgage adviser. Within 20 minutes we had signed up for a new 3 year deal at a preferential reduced rate. What more could we ask for? Fabulous. Reviewed on: 4th January 2018

Very helpful

Difficult situation re mortgaging my truesteel framed home in which I have lived for more than 20 years. Very helpful face to face contact in which the mortgage advisor was extremely knowledgeable, helpful and very reassuring. Just a brilliant local service in an era of faceless online form filling. Loved it. Reviewed on: 4th January 2018

Excellent service provider

A fair, sensible and efficient loan provider - fit for purpose. Reviewed on: 4th January 2018

Mortgage and Savings

I would recommend the Newbury Building Society to anyone looking for either a Mortgage or Savings Account. The Newbury are not only competitive but made the stressful financial process of moving home complete with ease. Reviewed on: 4th January 2018

Amazing experience

Personal experience from start to finish. Nothing too much to ask and provided above and beyond expected help the entire way. Reviewed on: 4th January 2018

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