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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1306 reviews)

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4.78

Based on 1,306 reviews, last reviewed 12th Aug 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Top-up loan for home improvment. I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made v... Read more Reviewed on: 12th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1306)

Fantastic service

I am so pleased I went with Newbury Building Society for my first mortgage. They provide such a fantastic service and when I re-mortgaged recently, they were so helpful and made the process so easy and stress free Reviewed on: 29th January 2021

Service

Always willing to help never had any issues. Pleasant professional staff. Excellent communication Reviewed on: 28th January 2021

Competitive products and excellent service

The excellent, knowledgeable, advisers gave me thorough information but made it easy to understand. Service is always the right balance of friendly and professional. The mortgage product was competitive and all fees are very clear from the outset. Reviewed on: 27th January 2021

Local and Friendly

Over many years, I have used the Newbury for savings as well as mortgages. Any personal interaction within branch or on the phone has always been a model of polite, helpful, genuine customer service. It's always a pleasure to deal with their staff, and I have no hedsitation in recommending them to anyone that values true service in a world of so-so retail banks. Reviewed on: 26th January 2021

Straightforward mortgage redemption

Helpful staff gave us the information we needed and made it all very easy Reviewed on: 25th January 2021

Reply from Newbury Building Society Hi Sue, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 25th January 2021

Amazing as always!

Newbury were so efficient and prompt with our mortgage offer! It only took 2 days which was amazing. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Laura, thank you for taking the time to leave feedback for us. We really appreciate it Response date: 22nd January 2021

NBS have managed my mortgages over 3 properties

NBS have managed my mortgages over 3 properties over the last 9 years or so. They have been competitive, easy to deal with and efficient in every instance! Along with this they have delivered on every action they had committed to me! They also have covered a multiple of different mortgage products over this time and not at any point in time have I had reason to complain! First class in every way and will continue to use for any mortgages I take out! Thank you! Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Andrew, thank you so much for taking the time to complete feedback for us - and for your kind words, our team will be so pleased to read these. We really appreciate it. Response date: 22nd January 2021

Friendly, efficient service

The process for mortgage offe was done by a Financial Adviser, however I have had a few queries both over the phone and by e mail, all of which have been answered quickly and correctly.Highly reccommended. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi JAF, thank you so much for taking the time to complete feedback for us, we really appreciate it. Response date: 22nd January 2021

existing mortgage renewal

excellent in every aspect, always a pleasure to deal and always very professional, these tare the reasons i have remained loyal to Newbury as they have remained loyal to me, qualities hard to find these days Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Chris, thank you very much for taking the time to leave feedback, we really appreciate your kind words. Response date: 22nd January 2021

Feedback to remortgage

Very professional and helpful throughout the whole process Reviewed on: 22nd January 2021

Reply from Newbury Building Society HI John, Thank you for taking the time to leave feedback - we really appreciate it. Response date: 22nd January 2021

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