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Newbury Building Society: Mortgages reviews

4.80
Based on 1,363 reviews, last reviewed 2nd Mar 2026
40% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
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2%
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1%
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1%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026
Jim Watson's avatar
Jim Watson

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026
Tina L's avatar
Tina L

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Professional and personal Building Society.

5
Excellent Building Society as AW that offers a friendly efficient service with practical guidance and products. Reviewed on: 12th March 2021

Very friendly and helpful

5
Coudnot do more to help you always trying to make your life easy Reviewed on: 11th March 2021

Local, friendly and personal banking and advice

4
I have always had a good experience with NBS, I have been banking here since I was a child. An approachable and friendly bank! Reviewed on: 11th March 2021

Thorough

5
Always ready to help and explain. No hard sell. Reviewed on: 11th March 2021

Very good service

5
I have had a mortgage with Newbury for the last 17 Years . They have always been very helpful and I would highly recommend them. They have an excellent scheme for discounted mortgages. Reviewed on: 11th March 2021

GOOD AND LOCAL

4
Always trying to offer good products, in a difficult market and up against much bigger competitors. Prefer to support a smaller, local organisation. Reviewed on: 10th March 2021

Excellent customer service

5
Excellent customer service in person, on phone or on line, combined with a very easy to use and competitive product,,,,a winning combination in my book! Reviewed on: 10th March 2021

Always on hand to assist

5
Friendly “family” type service, patient and available to help! Reviewed on: 9th March 2021

Safety during the pandemic.

5
Good safe working practices throughout the pandemic, totally at ease when using my local branch, Reviewed on: 9th March 2021

Great local business

5
Excellent customer service, good competitive products Reviewed on: 9th March 2021

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