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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Excellent rates and very customer focused

Newbury Building Society processed our mortgage application in days, offers marketing leading rates and responds to our queries and requests generally within 24 hours. Reviewed on: 9th April 2021

Very pleased!

Newbury is the only company that hasn't given us any trouble throughout the buying process! We had issues with the housing association and the solicitor, but not from Newbury! Very pleasant to deal with throughout, and a great mortgage deal. The only minor issue was a problem receiving our initial documents, but I think that was an email-problem somewhere along the line. Altogether, very happy! Reviewed on: 7th April 2021

Reply from Newbury Building Society Hi Martin, thank you for taking the time to provide feedback for us - we really appreciate it. Response date: 7th April 2021

New Mortgage Application

A big thank you to Newbury Building Society for providing me with my new mortgage. My application and requirement was a little different from the standard norm and it was most welcome that Newbury had a product and process that was tailored to my individual requirement. The overall application was smooth and straight forward and I am now the proud owner of my property. Thank you to all involved. Reviewed on: 3rd April 2021

Reply from Newbury Building Society Hi Darran, thank you for taking the time to leave feedback for us - we appreciate it! Happy new home! Response date: 6th April 2021

Outstanding Building society

Became a member with the Newbury when they first moved to Alton , best thing i ever done. Reviewed on: 1st April 2021

Great Customer Service

Small building society that really care about its customers and offer great products Reviewed on: 31st March 2021

Above The Rest

Very efficient and professional staff and very good with products and rates in the sector of the mortgage world I operate in. If I cannot recommend them to a client, it is quite a disappointment. Reviewed on: 30th March 2021

Friendly, family Building Society

NBS look after their Staff as well as their Customers. Reviewed on: 30th March 2021

Excellent service

Ours was a complex request and Karen at The Newbury went above and beyond what we expected in finding and assisting us throughout the entire process. Reviewed on: 28th March 2021

Applying for a Mortgage in later life

Tremendous service from start to finish. Once she heard I had arranged a mortgage with Newbury Building Society, my solicitor said that it would all be handled really efficiently - and she was absolutely right! I am so fed up with many firms blaming Covid for their poor service levels - they would do well to learn from the Newbury BS. This is what great Customer Service looks like. The icing on the cake was the delivery of the Survival Box today - some much needed goodies after a hectic few days of moving and unpacking! Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Anne - thank you so much your kind words and for taking the time to leave feedback for us. We really appreciate it. Happy new home! Response date: 29th March 2021

Professional, personal and a very high standard of customer service

Throughout every dealing that we have had with Newbury Building society over the past almost four years in connection with our mortgage, we have always been dealt with immediately, professionally and matters have been actioned faultlessly and most importantly for us, each and every time we are genuinely made to feel a valued customer and that wherever possible, our requirements are met and therefore we feel that we receive a very personal service which from our experience, is very rare indeed in this field and as a result, Newbury Building society employees, their managers and members, should feel very proud of this achievement and in our view, deserve to again be recognised within the British banking awards. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Kevin, thank you very much for your kind words and for taking the time to provide feedback - we all appreciate it and share the feedback with all our colleagues. Thank you! Response date: 29th March 2021

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