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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Easy and Personal

I found the process easy and informative, once the application was in, it all sailed through with ease Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi Sarah, thank you for taking time to leave feedback - we appreciate it. Response date: 5th July 2021

Perfect for First time buyers and Shared ownership

Having never gone through a mortgage process before. Newbury were useful, informative and extremely efficient. Would highly reccomend Reviewed on: 2nd July 2021

Reply from Newbury Building Society HI Pete, thank you for taking the time to leave feedback - we really appreciate it :-) And happy new home! Response date: 2nd July 2021

Excellent service efficient friendly helpful

We had mortgages with Newbury Building Society since 1991 and paid our final one off early recently. NBS has always been exceptional which is why we stayed with them through several house moves. Repaying was easy, efficient, staff helpful and friendly as ever. Wonderful organisation to deal with Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi, thank you so much for such kind words and for taking the time to leave feedback. We really appreciate it. Response date: 2nd July 2021

Quick efficient

Application submitted, additional information quickly requested, survey booked, offer out! Could not ask for more!! Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi Kerry, so pleased to hear your feedback! Thank you for taking the time to provide it. Response date: 2nd July 2021

very efficient and fast with positive results

Very straightforward easy discussion with Justine Ransom the Mortgage Adviser. Documents received immediately which now be completed and processed Reviewed on: 14th June 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share with Justine who will be so pleased to hear this. Many thanks - we appreciate it. Response date: 15th June 2021

Not professional

Applied for mortgage for shared ownership property. Newbury refused after doing credit check after finding an adverse payment history. Turns out it was a debt that was settled 2 years ago in full. Disappointed that they wouldn't accept the reasoning for a small debt I went to a proper bank and got one a mortgage agreed a week later. Mickey mouse building society, I do not recommend their services after this experience. Reviewed on: 12th June 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback, its important to us to know when we could do better. We will look into what happened and understand this was frustrating for you. Response date: 14th June 2021

Helping with anew mortgage

The customer services team were very helpful and concise throughout the whole application, very helpful team and would recommend The Newbury Building Society for a mortgage. Reviewed on: 11th June 2021

Reply from Newbury Building Society HI Julie, thank you for taking the time to leave feedback, we appreciate it. Response date: 14th June 2021

easy and professional

All very seamless, Kate Rockall a delight to speak with, very knowledgeable expert, professional and friendly. Reviewed on: 8th June 2021

Reply from Newbury Building Society Hi Karen, thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Many thanks Response date: 10th June 2021

A wonderful organisation. Cannot fault it.

Well looked after from start to finish. Reviewed on: 6th June 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

Remortgaging made painless

My son and I have a sole ownership joint mortgage deal with NBS and we have just sorted out the 1st remortgage term after the initial 3 years. They made this a painless procedure! It was so nice to speak to a person rather than deal with some robotic website. The appointment was easy to arrange and we were well informed of the information we needed to have to hand. As such we have now agreed a further 3 year arrangement and look forward to dealing with NBS for the remainder of the mortgage term. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Kevan - thank you for taking the time to leave feedback, we really do appreciate this. Response date: 7th June 2021

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