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Newbury Building Society: Mortgages reviews

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4.78
Based on 1,305 reviews, last reviewed 7th Aug 2025
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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2%
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1%
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1%

Latest highest rating:

5

A very Positive Experience from a Returning Customer Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society th... Read more Reviewed on: 7th August 2025
AH's avatar
AH

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1305)

Helful

4
Visited the Newbury branch they opened two accounts for me within 24 hrs Reviewed on: 12th February 2021
Dave's avatar
Dave

Excellent service

5
Friendly and efficient customer service. Reviewed on: 12th February 2021
Happy Customer's avatar
Happy Customer
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it. Response date: 12th February 2021
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Newbury Building Society

Helpful and personal banking

4
The Newbury is second to none in demonstrating the core values that underpin being a Building Society rather than a bank: respect for members, excellent customer service, and value for money. Reviewed on: 12th February 2021
Happy Customer's avatar
Happy Customer

Good & reliable.

4
Always efficient and competitive interest rate. Reviewed on: 8th February 2021
Keith Scott's avatar
Keith Scott

An outstanding example of quality customer service. Professional, timely and empathetic.

5
The service was professional, timely and empathetic at all stages. Exceeded our expectations especially considering the operational challenges presented by Covid 19. Exceptional in every regard Reviewed on: 5th February 2021
ABL's avatar
ABL

An outstanding example of quality customer service. Professional, timely and empathetic.

5
Under normal circumstances, the achievement of such high standards would have been notable. However, given operational constraints due to Covid 19, to have done so in the circumstances is nothing short of remarkable. Reviewed on: 5th February 2021
ABL's avatar
ABL
Reply from Newbury Building Society Dear ABL, thank you so much for taking the time to leave feedback and for your kind words - our colleagues will really appreciate this. Response date: 5th February 2021
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Newbury Building Society

Extremely helpful

5
Everyone I have had contact with from Newbury has been fantastic, from Kayleigh my mortgage advisor helping me out in between appointments to the underwriting team dealing with my enquiries over the phone and providing speedy assistance Reviewed on: 5th February 2021
Dave's avatar
Dave
Reply from Newbury Building Society Hi Dave - thank you for taking the time to leave feedback for us - we really appreciate it, We will share your comments with Kayleigh and her colleagues in Underwriting - they will be so pleased. Many thanks Response date: 8th February 2021
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Newbury Building Society

A very friendly, considered and traditional service

5
Having built our house with, and then mortgaging with, Newbury Building Society we've found that over the last 8 years the service has been absolutely consistent. Consistently rubbish that is!! Only joking. It's nice to be able to speak directly to a human being and we've found them to always take a practical and pragmatic approach to mortgaging and remortgaging, rather than always doing everything by the book. The best way I could describe the service is to say that they're very traditional. Despite only ever speaking to them over the phone, it always felt like a very personal, face-to-face sort of service. We would thoroughly recommend. Reviewed on: 3rd February 2021
Philip Walters's avatar
Philip Walters
Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave feedback for us - you had us worried for a bit there! Thanks for your kind words, we really appreciate it. Response date: 4th February 2021
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Newbury Building Society

Re-mortgage in lockdown

5
Incredible customer experience, Newbury pro-actively contacted me to save me money well ahead of my previous product expiry. Reviewed on: 31st January 2021
Ron's avatar
Ron

Fantastic service

5
I am so pleased I went with Newbury Building Society for my first mortgage. They provide such a fantastic service and when I re-mortgaged recently, they were so helpful and made the process so easy and stress free Reviewed on: 29th January 2021
Lisa Baker's avatar
Lisa Baker

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