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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Great Team

All the Newbury Building Society staff I have ever encountered are friendly, knowledgeable and very helpful. Their savings and mortgage rates are competitive and they engage with the local community! Reviewed on: 9th March 2021

Great products from the knowledgeable Newbury

Knowledgeable advisors who provide a great service and continued support. Excellent products that offer value for money. Reviewed on: 8th March 2021

Great people who remember what service is

Took a mortgage out 2 years ago and the process was so pleasantly handled. Then, a couple of times, I’ve forgotten to transfer money into my current account. On each occasion, I’ve received an almost apologetic phone call from NBS, asking if there was a problem or if they could help. So pleasant; so courteous. So grateful for the these people and their approach. So pleased to be a customer. Reviewed on: 8th March 2021

Excellent service

As a newcomer to NBS I have received excellent customer service, and the rates on savings are good too. Reviewed on: 8th March 2021

Good customer service

When I have telephoned the service was good and I could speak to someone very quickly, which doesn,t happen very often nowadays, Reviewed on: 8th March 2021

Great personable service

From application, through all communication during the term of our mortgage, Newbury have always been personable, helpful and professional above and beyond the usual Reviewed on: 8th March 2021

The friendly face of finance!

Newbury staff are always pleased to help in a calm and pleasant manner. Reviewed on: 8th March 2021

Friendly and helpful

I have been an account holder for many years, the staff are very helpful and I feel my money is safe. Reviewed on: 8th March 2021

Easy access , customer care, staightforward dealing, locally and enviromentally concerned.

Been with them for fifty seven years, reviewed the market, and, never changed. Reviewed on: 8th March 2021

Berkshires Best

Staff at the Newbury Building Society are welcoming, friendly and helpful and they deliver a personal service which is unusual in today's world. Reviewed on: 8th March 2021

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