Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

View other Newbury Building Society products

4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews Write a review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1267)

Fast, efficient and friendly

From our broker sending us the illustration to completion in just under a month was amazing. Our application was handled really efficiently and communication was excellent. A dramatically different experience from our last 3 mortgages with different providers. Based on our experience I highly recommend Newbury Building Society. Reviewed on: 4th December 2020

Reply from Newbury Building Society Hi Graham, thank you so much for taking the time to leave feedback and for your kind words - we really appreciate it. Response date: 4th December 2020

easy to deal with

Katy Briggs was prompt and very easy to deal with. Reviewed on: 4th December 2020

Reply from Newbury Building Society Hi Ray, thank you for your kind words and taking the time to leave feedback, we will share your comments with Katy, who will be so pleased to hear this. Response date: 4th December 2020

Excellent

From the first moment of seeking advise from Karen Smith at NBS, I felt like I was in the hands of experts and a team that cared about my transaction. I would have no hesitation in recommending NBS to anyone else who is seeking a mortgage. Reviewed on: 2nd December 2020

Reply from Newbury Building Society HI Marc, thank you for taking the time to leave feedback - we really appreciate it. Karen will be so pleased to hear this. Response date: 2nd December 2020

Adequate

My experience was adequate and I am content with the final result of my service. Reviewed on: 1st December 2020

Reply from Newbury Building Society HI Paul, We are so sorry to read that you have experienced this situation - this is not our normal example of customer service and we would like to discuss this with you - please can you contact us with your full contact details so that our Direct Sales Manager can get in touch? enquiries @ newbury.co.uk Many thanks Response date: 1st December 2020

First class service and wonderful caring support throughout.

Nothing was too much trouble. When staff promised to call back they did so when promised. Everyone we dealt with seemed intent on providing most caring thoughtful and patient support. Re-mortgaging made easy is my statement. Reviewed on: 27th November 2020

Reply from Newbury Building Society Hi Chris, thank you for your kind words and taking the time to leave feedback. Response date: 27th November 2020

Outstanding service

I can not thank the Newbury building society team enough for their help and service over the past 4 years. Especially with the transition to our new house in recent weeks. Fantastic team. Well done!! Reviewed on: 27th November 2020

Reply from Newbury Building Society Hi Becky - thank you so much for taking time to leave feedback and for your kind words. Congratulations on your new home! Response date: 27th November 2020

New to Newbury building society

Friendly staff, can't fault it. The only thing that ruined for me and the wife is the Tutting, and blowing of customers that came in behind us, otherwise it was alright. Reviewed on: 27th November 2020

Reply from Newbury Building Society Hi Tony, thank you for taking the time to leave feedback - we really appreciate it. Response date: 27th November 2020

Remortgage Experience

As a recently retired couple requiring to continue mortgaging for some while longer we anticipated that a RIO mortgage would be recommended by a new provider. Our previous provider was reluctant to continue our mortgage beyond my 70th. birthday. Newbury Building Society provided a mortgage plan entirely tailored to suit our requirements at a mortgage rate comparable to the best rates available at the moment. It takes some time to complete the process however we have been totally satisfied throughout. Extremely pleased. Thank you Newbury! Reviewed on: 26th November 2020

Reply from Newbury Building Society Hi Jim, thank you for taking the time to leave your feedback for us, we much appreciate it. Response date: 27th November 2020

Brilliant customer service during the whole mortgage process

We recently took out a mortgage with NBS . The whole process was done remotely. All the staff involved were very professional and made the mortgage journey, during Covid, stress free from start to finish. I would thoroughly recommend NBS. Reviewed on: 24th November 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us - its much appreciated. Response date: 25th November 2020

Excellent

A personal approach, felt like dealing with people rather than systems Reviewed on: 18th November 2020

Reply from Newbury Building Society HI Martin, thank you for taking the time to leave feedback for us - we really appreciate it. And thank you for your kind words - it means a lot to the teams that work to provide a helpful and personal service. Response date: 19th November 2020

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Molo Finance 4.89 from 41 reviews
Fixed Rate Mortgage
from Danske Bank UK 5.00 from 4 reviews
Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Mortgages reviews

8% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Fast, efficient and friendly

easy to deal with

Excellent

Adequate

First class service and wonderful caring support throughout.

Outstanding service

New to Newbury building society

Remortgage Experience

Brilliant customer service during the whole mortgage process

Excellent

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024