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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Remortgaging made painless

My son and I have a sole ownership joint mortgage deal with NBS and we have just sorted out the 1st remortgage term after the initial 3 years. They made this a painless procedure! It was so nice to speak to a person rather than deal with some robotic website. The appointment was easy to arrange and we were well informed of the information we needed to have to hand. As such we have now agreed a further 3 year arrangement and look forward to dealing with NBS for the remainder of the mortgage term. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Kevan - thank you for taking the time to leave feedback, we really do appreciate this. Response date: 7th June 2021

First Mortgage

Out of all the moving parts involved in purchasing a house, Newbury was the most reliable and consistent. All of my enquiries were answered promptly, and my mortgage advisor was professional and friendly. I would highly recommend their services. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Matthew, thank you for taking the time to leave feedback for us - we appreciate it. Congrats on your new home and welcome to the Newbury! Response date: 7th June 2021

Specialist mortgage

I required a non-standard mortgage to support my single mother daughter. You had this as an option and the whole process was simple to apply for and to get agreement. The rates were very competative and fees were below other providers.Overall, I/we are extremely happy with the service provided. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Richard, thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

I'm too new to give an authorative review

I came in to open an ISA account, depositing £20,000. It wasn't an impressive start to be told that your internet system was down, but I proceeded anyway. The opening of a new customer account was simple and various options explained in a language I understood. The staff were friendly and welcoming. Apart from that, I can't say anymore. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Bobbi - thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

First time buyer

Fantastic service would highly recommend Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Robbie - thank you for taking time to leave a review - and happy new home! Response date: 7th June 2021

Colin and Shirley

Our experience was through our mortgage provider Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback, we appreciate it. Response date: 1st June 2021

Colin and Shirley

We found you very helpful and accommodslating Reviewed on: 28th May 2021

Satisfied throughout the process of further advance application

Excellent support and very clear information was given from the beginning to the end. Had time to make an informed decision which suited our needs. Excellent communication skills and feedback was given in a timely manner. Really appreciate the support given throughout the process unreservedly. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Molline, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 28th May 2021

Extremely helpful

We recently bought a new house and ported our current mortgage. Rose was fantastic at answering questions and providing all relevant information! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we appreciate it and know Rose will be so pleased to hear this. Response date: 28th May 2021

Straightforward, no nonsense bank

We got our mortgage through Newbury which was fixed for three years and ended in May of this year. They contacted us about a mortgage review, scheduled a meeting and gave us a better rate than we were on before. We didn't look around, but honestly even if there are better rates out there, the customer service you receive from Newbury is unmatched so that's a bonus in itself. Thanks to all the staff at Newbury, keep up the good work! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi SashAli, Thank you for taking the time to leave feedback and for your kind words - we share feedback with our colleagues and I know everyone involved will feel very proud of this. Thank you, we really appreciate it. Response date: 28th May 2021

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Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1401)

Remortgaging made painless

First Mortgage

Specialist mortgage

I'm too new to give an authorative review

First time buyer

Colin and Shirley

Colin and Shirley

Satisfied throughout the process of further advance application

Extremely helpful

Straightforward, no nonsense bank

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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