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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1304 reviews)

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4.78

Based on 1,304 reviews, last reviewed 5th Aug 2025

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury have been great! Newbury have been great - we went with them for our first ever mortgage & they have made things really easy for us. Reviewed on: 5th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1304)

Excellent Customer Service & Friendly People

When you think about customer service, you think about the people that you interact with. At every stage of our mortgage application, we were met with friendly, knowledgeable people who were supportive, reliable and efficient. They did what they said they were going to do, they set expectations that were always accurate (despite being in a pandemic). That’s my kind of excellent customer service! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Elle, thank you for taking the time to provide feedback for us, we really appreciate it. We are so pleased to hear that your experience has been positive - welcome to the Newbury! Response date: 26th February 2021

Re-Mortgage and Expiring Buy To Let mortgage.

We needed to remortgage our existing UK Buy to Let mortgage as it had come to end of term and the existing lender NatWest would not provide a new mortgage or extend the original one because we are now over 70 years old and live in USA. Via a broker we found Newbury who were willing to help and have products set up for this situation. Although Covid restrictions have been in place throughout our application process...Newbury staff were extremely responsive and helpful throughout the whole application, review, approval and completion process.....working with us, the Broker and Solicitors. Their products are easy to understand, very well suited to what we required and competitive rates. We will definitely use them again as the need arises. Reviewed on: 24th February 2021

Reply from Newbury Building Society Hi Barry, thank you for taking the time to leave feedback for us and for your kind comments. We really appreciate it and welcome to the Newbury! Response date: 25th February 2021

Friendly and Efficient

Our experience with Newbury has been great from start to finish. Very friendly and efficient, easy and straightforward to contact. Eight days between paying for a survey and a mortgage offer, amazing, We would highly recommend Newbury to anybody. Reviewed on: 20th February 2021

Reply from Newbury Building Society Hi Alan, thank you for taking the time to share your feedback with. We hope you enjoy your new home! Many thanks once again. Response date: 22nd February 2021

Highly recommended.

Really good staff and customer service. I contacted them every time and they listen my query and respond specifically and promptly. Very happy with the service NBS provided. Thanks and Good luck Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi there, thank you for taking the time to share your feedback with us - we really appreciate it. Response date: 22nd February 2021

Excellent Service!

We are grateful for Newbury Building Society for their excellent service. They have helped us to make our dream come true. We never had any problem from processing our mortgage application. All the people behind this process has been very supportive and they have guided us well for us to understand everything. Their service is quick and we were confident that our application with them is safe. We highly recommend them. Reviewed on: 17th February 2021

5star building society

It has always been a dream to own my own home. NBS went that extra mile, and stretched as much as they could to provide me with a mortgage to buy my first home. Without their flexibility and hard work, a big shout out to Justine in the Wokingham branch, I wouldn't have been able to have done this, aged only 22! I am so so grateful for the mortgage, the clear information and communication that was provided during the application process and in the stages afterwards. NBS really take each individual needs in account. Reviewed on: 15th February 2021

Above & beyond

Kayleigh, Hannah and Luke and I'm sure have forgotten someone else have been amazing in helping me secure the final share in my property. Reviewed on: 12th February 2021

Reply from Newbury Building Society Hi Roy, thank you so much for taking the time to leave feedback for us. We really appreciate it. We will share your comments with our colleagues who will all be so pleased to read them. Thank you Response date: 12th February 2021

Refreshing

A very professional organisation with helpful and friendly staff. It's been a pleasure to deal with them Reviewed on: 12th February 2021

No complaints at all

Had a mortgage with NBS for 5 years. Always provided great customer service. Easy to speak to someone when I needed to. Would definitely recommend. Reviewed on: 12th February 2021

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us - we appreciate it. Response date: 12th February 2021

Helful

Visited the Newbury branch they opened two accounts for me within 24 hrs Reviewed on: 12th February 2021

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