Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

View other Newbury Building Society products

4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1382)

Brilliant experience. Staff were super friendly and responsive.

Speaking to staff was an easy, pleasant experience. Very responsive to any queries. I never had to worry about it. Brilliant company & staff. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi -thank you for taking the time for leaving feedback for us. We really appreciate it Response date: 4th May 2021

Gave what other companies didn't

I have been with Newbury since 2014 and they are/were the only company that recognised a services injury pension when applying for a mortgage...the other companies basically said the computer says no'. Thus I recommend The Newbury to everyone, they are professional, friendly, approachable and go out of their way to help. My mortgage advisor, Angela Bradshaw is just the best and has simply gone above and beyond to help and advise. Simply the best company who treat you as an individual with individual needs and not a computer statistic Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Steve - thank you for your kind words and for taking the time to leave feedback for us. Angela will be so pleased to hear this - we appreciate it. Response date: 4th May 2021

Small Societies are best

The wonderful and polite treatment confirms my long held experience that smaller Building Societies are both friendlier, more efficient, and offer best terms Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Terry, thank you for your kind words and for taking the time to leave feedback for us - we share these comments with our colleagues and it does make everyone very proud. Thank you. Response date: 26th April 2021

Knowledgeable and helpful

Understood my needs and circumstances- took into account my preferences and found the most suitable product. Helpful, no jargon and very knowledgeable about their products. Reviewed on: 20th April 2021

Reply from Newbury Building Society Hi, thank you for your kind words and taking the time to leave feedback - we appreciate it Response date: 21st April 2021

Re-mortgage to another provider

Newbury was very efficient in all our dealings with them. They followed up quickly when information was requested and made the process smooth and easy. Reviewed on: 19th April 2021

Reply from Newbury Building Society Hi Lynne, thank you for your feedback - we appreciate it Response date: 20th April 2021

Great service

Great experience dealing with Newbury Building Society- always responded quickly and answered questions would definitely recommend to others Reviewed on: 16th April 2021

Reply from Newbury Building Society HI Mandy, thank you for taking the time to leave feedback - we appreciate it Response date: 20th April 2021

Clear and hassle free.

Terms were easy to understand. Information was given at appropriate times without being hassled. Organised everything for me. Good service. Reviewed on: 12th April 2021

Reply from Newbury Building Society Hi Di, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 12th April 2021

Overall package

A fantastic, efficient and effective service from start to finish. Our needs were assessed and suitable and realistic products offered. From the first call through to completion Newbury delivered. Reviewed on: 11th April 2021

Reply from Newbury Building Society Hi Matt, thank you for taking the time to leave feedback - we really appreciate it. Response date: 12th April 2021

Very straightforward

Very easy and straightforward, no issues whatsoever. Reviewed on: 10th April 2021

Reply from Newbury Building Society Hi Louise, thank you for taking the time to leave feedback - we appreciate it. Response date: 12th April 2021

Simple, helpful, mission accomplished no problem

I spoke to at least 3 staff all were very pleasant and helpful Reviewed on: 9th April 2021

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Melton Building Society 4.57 from 297 reviews
Mortgages
from Pepper Money 2.33 from 2 reviews
Mortgages
from Glasgow Credit Union 4.96 from 186 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.88 from 8716 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub