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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Leanne Blyth and team help

Having sold our home we needed to invest in easy access savings accounts but had problems satisfying time wasting and semingly overly complex verification procedures. Newbury is in a small group of firms that employ credible and thorough verification systems backed up by intelligent, well trained friendly staff. I thank Leanne and her colleagues for their help and patience in setting up my account so easily and quickly. John Daniels. 28/12/20. Reviewed on: 28th December 2020

Reply from Newbury Building Society Hi John, thank you so much for taking the time to leave feedback and for your kind words. We will share your comments with Leanne and our colleagues, who will be so proud to hear this. Many thanks and a happy and healthy new year to you and your family. Response date: 30th December 2020

Excellent customer service at every touch point

From the response to my initial enquiry right through to completion all members of Newbury BS staff were friendly, helpful and knowledgeable. Reviewed on: 24th December 2020

Reply from Newbury Building Society HI PJC, thank you for taking the time to leave feedback for us - its' much appreciated. Response date: 30th December 2020

Straight forward

We hadn’t heard about Newbury before, they were recommended by our mortgage broker after a more known lender pulled all their shared ownership products from the market during COVID. As first time buyers we didn’t really know what to expect from the mortgage process, after the terrible experience with the previous lender who changed their criteria form one day to another we had held out hope. All dealings with Newbury were great! Staff were unfailing polite, friendly and so very helpful. Communication was clear, forms were no nonsense and everything seemed to happen at a really good pace considering COVID and stamp duty holiday. So glad things happened the way they did, the experience with Newbury was worlds away from the other lender, and we ended up getting a better deal! Thanks Newbury!!! Reviewed on: 23rd December 2020

Reply from Newbury Building Society Hi Sarah, thank you for your kind words and for taking the time to leave feedback - we really appreciate it. Congratulations on your new home and we wish you a happy and healthy new year! Response date: 30th December 2020

efficient and helpful

Our buy to let mortgage term was coming to an end, so our advisor organised a telephone meeting, explained our options and it was all done simply and quickly. This is how mortgage advice for existing customers should be done - very please with the service. Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi Catrin, thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it. Response date: 18th December 2020

Excellent service

Newbury have been very efficient and helpful through the whole application process. A great company to deal with who are accommodating when required. Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi Tamzine, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 18th December 2020

Remortgaging and borrowing more

We had fantastic service with Newbury. I had many conversations with Charlotte Hall and she would always go out of her way to help us and find the best offer for us to go for. If I had any enquiries Charlottle would always get back to us promptly. Would definitely use Newbury again if we moved. Thank you! Reviewed on: 14th December 2020

Reply from Newbury Building Society Hi Megan, thank you very much for taking the time to leave feedback for us - we really do appreciate it. We will be sure to share your comments with Charlotte, who will so pleased to hear this. Many thanks. Response date: 14th December 2020

Very impressed

We applied for a mortgage through our broker. From beginning to end the service was impeccable. Communications were clear and very prompt. We are so delighted we chose Newbury BS. Full credit to the underwriter whose professionalism and customer service was above and beyond. Reviewed on: 13th December 2020

Reply from Newbury Building Society Hi Bell, thank you so much for taking the time to leave feedback for us. We really appreciate it and will share your comments with our underwriting team, who will be so pleased to read this. Many thanks Response date: 14th December 2020

Excellent service for our mortgage appplicatiom

Contacted Lisa at the Basingstoke branch, she was extremely helpful, friendly and efficient. Nothing was too much trouble and made our process go smoothly. Once application received at the mortgage centre, they were efficient and quickly resolved an incorrect item in the offer documents. The rest of the process went smoothly to completion. Very impressed Reviewed on: 7th December 2020

Reply from Newbury Building Society Hi Donna, thank you for taking the time to leave feedback - we really appreciate it and Lisa will be so pleased to hear your comments. Many thanks Response date: 8th December 2020

Product Switch

Excellent advice on product options. Great friendly personal service throughout. Thank you Reviewed on: 7th December 2020

Exemplary service

As an existing customer we were delighted with the additional borrowing service that was provided. Everything went very smoothly and the money arrived exactly as promised. Reviewed on: 7th December 2020

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