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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1306 reviews)

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4.78

Based on 1,306 reviews, last reviewed 12th Aug 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Top-up loan for home improvment. I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made v... Read more Reviewed on: 12th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1306)

mortgage application

Rose Hallett was most helpful in guiding us through the mortgage application process and in exploring various options that were available Reviewed on: 8th March 2021

A lender with integrity

My transactions by post, online or by telephone have always been friendly, professional and efficient. Reviewed on: 8th March 2021

Nothing but helpful and great

We went with Newbury for our first mortgage and was really worrying when it came round to our deal came to a end but Newbury were nothing but great. Explained everything so clearly, answered all our questions and reassured us and couldn't do anymore then they already did for us! Glad we managed to get another great deal with Newbury and it was completely hassle free! Would definitely recommend Newbury for mortgages! Reviewed on: 8th March 2021

Small but mighty

As I used a help to buy scheme, the turn around to get my house had to be quick for valuation reasons. Newbury building society were experienced in this, could offer me the appropriate mortgage that a lot of places wouldn’t for a part ownership and turned it around very quickly with little hassle on my part. They feel more personable and care more than a giant company. So happy to be with them. Reviewed on: 8th March 2021

Outstanding Mortgage Service

Extended our Buy to Let mortgage another 20 years until we are 90 years old, with outstanding renewal discounts. Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Chris, thank you for taking the time to give us feedback - we really appreciate it. Response date: 5th March 2021

I am a First time buyer I LOVE YOU GUYS Hannah & Jac (underwriters)

I applied with newbury after being rejected from the high Street lenders I realised the big high Street lenders are too naive and careless with their customers they have alot of applications that's why they don't care about new customers. I think came here and read some goo reviews and applied with NEWBURY BUILDING SOCIETY and I can tell you that these people here are genuine and the feedback they have here is genuine GUYS PLEASE TAKE MY WORD APPLY WITH NEWBURY BUILDING SOCIETY and be clear in your application they are fast and very very responsive I got my offer in ONE Day the underwriters were so so good I LOVE YOU GUYS I wish I could do something for you too I am very pleased with Hannah & Jac . Thanks Zohaib Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Zohaib, many thanks for taking the time to leave feedback for us - we will be sure to share your comments with Hannah and Jac. Many thanks - we really appreciate it -and welcome to the Newbury! Response date: 5th March 2021

Amazing service - truly above and beyond

Newbury dealt with quite a unique situation in an incredible manor. I am an expat living in Belgium and was able to get offered a good rate and was impressed with the responsiveness at every step of the process. The entire service from beginning to end was exceptional. I would like to call a special shout out to Ella Bright who managed my case and was a delight to work with. Upon mortgage completion I also received a beautiful box of settling in gifts! Thanks a lot :) Reviewed on: 2nd March 2021

Reply from Newbury Building Society Thank you so much for taking the time to provide feedback - we will share your comments with Ella, who will be so pleased to hear them. Welcome to the Newbury! Response date: 3rd March 2021

Friendly efficient service

I have been very impressed with the service Newbury Building Society provides. Employees are friendly and know their products and speed of service is excellent. Reviewed on: 1st March 2021

Great Service

We have been very happy wih the servide we recieved. Reviewed on: 28th February 2021

Great customer service

Any time I have contacted Newbury they have always been really helpful and made me feel very welcome. Reviewed on: 28th February 2021

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