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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Local, friendly and personal banking and advice

I have always had a good experience with NBS, I have been banking here since I was a child. An approachable and friendly bank! Reviewed on: 11th March 2021

Thorough

Always ready to help and explain. No hard sell. Reviewed on: 11th March 2021

Very good service

I have had a mortgage with Newbury for the last 17 Years . They have always been very helpful and I would highly recommend them. They have an excellent scheme for discounted mortgages. Reviewed on: 11th March 2021

GOOD AND LOCAL

Always trying to offer good products, in a difficult market and up against much bigger competitors. Prefer to support a smaller, local organisation. Reviewed on: 10th March 2021

Excellent customer service

Excellent customer service in person, on phone or on line, combined with a very easy to use and competitive product,,,,a winning combination in my book! Reviewed on: 10th March 2021

Always on hand to assist

Friendly “family” type service, patient and available to help! Reviewed on: 9th March 2021

Safety during the pandemic.

Good safe working practices throughout the pandemic, totally at ease when using my local branch, Reviewed on: 9th March 2021

Great local business

Excellent customer service, good competitive products Reviewed on: 9th March 2021

Excellent Savings Account

Good interest rate. Excellent staff and customer service Reviewed on: 9th March 2021

always helpful

Whether I go in, phone or computer I always get good quick service Reviewed on: 9th March 2021

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