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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1306 reviews)

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4.78

Based on 1,306 reviews, last reviewed 12th Aug 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Top-up loan for home improvment. I enquired about a top-up loan for home improvement. I quickly had a phone interview and everything was dealt with really quickly. It was all made v... Read more Reviewed on: 12th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1306)

Great personable service

From application, through all communication during the term of our mortgage, Newbury have always been personable, helpful and professional above and beyond the usual Reviewed on: 8th March 2021

The friendly face of finance!

Newbury staff are always pleased to help in a calm and pleasant manner. Reviewed on: 8th March 2021

Friendly and helpful

I have been an account holder for many years, the staff are very helpful and I feel my money is safe. Reviewed on: 8th March 2021

Easy access , customer care, staightforward dealing, locally and enviromentally concerned.

Been with them for fifty seven years, reviewed the market, and, never changed. Reviewed on: 8th March 2021

Berkshires Best

Staff at the Newbury Building Society are welcoming, friendly and helpful and they deliver a personal service which is unusual in today's world. Reviewed on: 8th March 2021

Local support

Very friendly but also extremely efficient. They support local ventures. Reviewed on: 8th March 2021

Exemplary support and service over several decades

I have benefited from having accounts with Newbury Building society for several decades, both as a personal customer and for business purposes. Throughout that time they have stood out for their friendliness matched by their professionalism and competitive performance. They really want to help you and little touches make cumulatively the high standards they achieve, an example being the provision of chairs for customer use which can make a big difference when dealing with more complex transactions. A pride in how they contribute to the local community is entirely justified and staff at all levels help to make that happen. I am delighted to pay tribute to an exceptional operation. Reviewed on: 8th March 2021

A very good society to save money with.

I have always received very polite and helpful service Reviewed on: 8th March 2021

very helpful, personal and friendly service

they are my go-to bank. Informative and helpful and I always recommend them to friends and family Reviewed on: 8th March 2021

Great service

Have used NBS for a number of years Service has always been excellent unbiased, no pressure to buy product (ISA savings ) Would recommend to anyone who lives in the area Reviewed on: 8th March 2021

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