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Newbury Building Society: Mortgages reviews

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4.79
Based on 1,339 reviews, last reviewed 30th Dec 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

A great service The people I spoke to about my mortgage at Newbury Building Society were helpful and very polite. They followed up my queries quickly and made me feel... Read more Reviewed on: 30th December 2025
Sarah's avatar
Sarah

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025
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Michael V
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1339)

Absolutely Superb Customer Service!

5
Simply fantastic friendly and helpful on each and every visit! Reviewed on: 19th March 2021
Barry Stockwell's avatar
Barry Stockwell

Absolutely Superb Customer Service!

5
I decided to change my mortgage supplier from a very large national society to The Newbury Building Society quite a few years ago. The main reason being was that I never felt valued and was treated as just a number and not a person. The Newbury is so very different. On each and every occasion I have had to deal with them, I have found them very friendly and ever so helpful. The offer superb customer service. I have recently repaid my mortgage. I would give the highest recommendation to anyone who is looking to take out a mortgage to go to the Newbury Building Society as they are simply the best! Reviewed on: 19th March 2021
Barry Stockwell's avatar
Barry Stockwell
Reply from Newbury Building Society Hi Barry, thank you so much for your kind words! We really appreciate it. Response date: 22nd March 2021
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Newbury Building Society

Direct Calls to a Person

5
It is refreshing to call the Newbury and speak to someone without selecting 100 options first. Reviewed on: 17th March 2021
Lucy's avatar
Lucy

Because I have had excellent service

5
Every time I visit the Abingdon Branch the staff are helpful and efficient. Reviewed on: 16th March 2021
Maureen Stanhope's avatar
Maureen Stanhope
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023
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Newbury Building Society

Friendly and efficient

5
Excellent customer care, and follow up Reviewed on: 16th March 2021
Carolyn 's avatar
Carolyn

Excellent Local Society

5
Never had any issues. Always friendly and helpful Reviewed on: 13th March 2021
Derek's avatar
Derek

Professional and personal Building Society.

5
Excellent Building Society as AW that offers a friendly efficient service with practical guidance and products. Reviewed on: 12th March 2021
Marilyn Burtwell's avatar
Marilyn Burtwell

Very friendly and helpful

5
Coudnot do more to help you always trying to make your life easy Reviewed on: 11th March 2021
Kevin's avatar
Kevin

Local, friendly and personal banking and advice

4
I have always had a good experience with NBS, I have been banking here since I was a child. An approachable and friendly bank! Reviewed on: 11th March 2021
Kirstin Sullivan's avatar
Kirstin Sullivan

Thorough

5
Always ready to help and explain. No hard sell. Reviewed on: 11th March 2021
David's avatar
David

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