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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Helpful, understanding the techniques needed to obtain a mortgage, patients for the elderly.

Being over 82 I was doubtful if I would get a mortgage especially as I had never had one before. I did own my own property of great value, but I needed £100.000.to complete change of use to the existing property. At my age I needed someone with patience to explain everything and give me advice. The person I had was brilliant at her job and so kind. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us. We are so pleased that your first mortgage experience was positive, we will be sure to share your comments with your adviser, who will be so pleased to hear this. Response date: 31st August 2021

A smooth, efficient customer experience!

In my recent mortgage application, everyone I contacted at Newbury Building Society was pleasant, helpful and unfailingly efficient. An impressive service which I shall not hesitate to recommend to others. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 31st August 2021

Transferring to a new mortgage product

Our Mortgage Advisor was helpful, friendly and very knowledgeable. We felt completely comfortable throughout the discussion and believe we were given sound and good information to help us make a decision. Thank-you so much! Reviewed on: 25th August 2021

Reply from Newbury Building Society Hi Di, thank you for taking the time to leave feedback - we appreciate it. Response date: 26th August 2021

i have always found the staff to be extremely helpful and proffessional , excellant customer service

The products on offer are competitive with very fair ( if any ) arrangement fees ) the process of switching was quick and easy , we have found all of our dealings with the Newbury over the last 8 years with savings accounts and mortgages to be very postive , we like this company and would recommend . Reviewed on: 23rd August 2021

Reply from Newbury Building Society Hi -thank you for taking the time to leave feedback for us and for your kind words. We appreciate it. Response date: 24th August 2021

Hannah Westlake , excellent through out

Excellent service would recommend 100% Reviewed on: 20th August 2021

Reply from Newbury Building Society Hi, thank you for taking time to leave feedback - Hannah will be so pleased. Many thanks, we appreciate it. Response date: 23rd August 2021

Great Service

I was in the happy position of being able to pay off my mortgage before it's term. The whole process was straight-forward and took the minimum of effort. No early repayment fee for me, just an admin fee. Will look to open a savings account with you now. Reviewed on: 20th August 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 20th August 2021

Great Customer Service

Great customer service, they were vey helpful and knowledgable. They delivered everything they said and would highly recommend them to friends and family. Reviewed on: 20th August 2021

Reply from Newbury Building Society HI - thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 20th August 2021

Prompt, Efficient, professional - What more could you ask for

Had a requirement for a further advance and from start to finish the process was absolutely seamless. Initial contact was responded to promptly; on the same day; with any further information required; over that provided; requested. Having submitted everything the paperwork was issued within 2 working days, documents signed and returned and we were put in funds within the week. Thank you! Reviewed on: 20th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we are so pleased to hear that we exceeded expectations and the process was hassle free. We appreciate it! Response date: 20th August 2021

Wokingham Office very efficient did become protracted afterwards

Started well at local office level But I had to chase up paperwork and Matt (underwriter) did help to complete the deal and it wasn't totally clear what we had to sign and do which meant we had to redo 2 forms and get witness signatures again which caused unnecessary delay in completion Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - thank you for your feedback - we do take it all comments to ensure that we can improve our processes and procedures. We appreciate it. Response date: 16th August 2021

Rude customer service.

Rude to a level that was unacceptable and unprofessional. Which happened on more than one occasion. From a customer of more than 6 years. Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - we are very sorry to hear this - please do contact us directly so that we can understand this situation. This is not what we would expect and would like to understand more. Response date: 13th August 2021

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