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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1309 reviews)

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4.78

Based on 1,309 reviews, last reviewed 15th Aug 2025

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Brilliant service We wanted to explore whether we should take out a small mortgage or not and were dealt with by Angela Burton. She has deep product knowledge and work... Read more Reviewed on: 15th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1309)

Mortgage application

Our experience of the mortgage application process with the Newbury Building Society was a very positive one due to the quality and responsiveness of the staff. They were all extremely helpful and timely. Reviewed on: 9th March 2021

Excellent, friendly and local

I have been a member for many many years and if I have a problem It is dealt with in a very professional way Reviewed on: 9th March 2021

Brilliant

Absolutely wonderful customer service. It’s nice to feel a valid part of an organisation. That is something that you do not get as much nowadays so it’s nice to see. I also appreciate the option to be able to speak to a staff member instead of an automated robot as every situation and request is unique. The society really understands that. Reviewed on: 9th March 2021

Has everything I need.

When I go into Andover Branch staff are always very helpful and efficient. Reviewed on: 9th March 2021

Buy to let mortgage-straightforward

We are Brits currently living in France and retirement age wanting a property back in UK. This put off most lenders but not Newbury. The application process was straightforward and information needed easy to supply. This was made easier by direct communications with the underwriting team. Our application was quickly agreed and the survey completed quickly despite the busy market. Okay the fees and rates are a little high but I guess to be expected for our circumstance. The 3 year early repayment penalty does not reduce over that term which is a shame. Draw down of the mortgage was easy. Any contact with Newbury was always handled in a friendly and professional way. Overall very pleased with the experience. Reviewed on: 9th March 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback on your recent experience, we really appreciate it. Response date: 9th March 2021

The best customer service experience

Super helpful team, they go above and beyond any other mortgage provider I’ve ever had. That’s why I’ve been with them for 10 years. Reviewed on: 9th March 2021

Little building society with a big heart

Newbury Building Society is a little gem since I discovered I was éligibilité to be a member from my location two years ago. They offer great interest rates and are improving their service all the time. During the pandemic their telephone customer advisers were always very helpful. Their new app to help view my account and transactions online is a step on the right direction. Reviewed on: 9th March 2021

Newbury building society

We have now had our mortgage with NBC’s for many years and they have always been great at review times offering a fantastic, personal service which we greatly appreciate. I would recommend them to anyone looking for a mortgage. Reviewed on: 9th March 2021

Great Team

All the Newbury Building Society staff I have ever encountered are friendly, knowledgeable and very helpful. Their savings and mortgage rates are competitive and they engage with the local community! Reviewed on: 9th March 2021

Great products from the knowledgeable Newbury

Knowledgeable advisors who provide a great service and continued support. Excellent products that offer value for money. Reviewed on: 8th March 2021

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