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Newbury Building Society: Mortgages reviews

4.76
Based on 1,267 reviews, last reviewed 21st Feb 2025
9% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
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1%
See only 1 star reviews
1%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025
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Damien

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Refreshing

5
A very professional organisation with helpful and friendly staff. It's been a pleasure to deal with them Reviewed on: 12th February 2021

No complaints at all

5
Had a mortgage with NBS for 5 years. Always provided great customer service. Easy to speak to someone when I needed to. Would definitely recommend. Reviewed on: 12th February 2021
Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us - we appreciate it. Response date: 12th February 2021
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Newbury Building Society

Helful

4
Visited the Newbury branch they opened two accounts for me within 24 hrs Reviewed on: 12th February 2021

Excellent service

5
Friendly and efficient customer service. Reviewed on: 12th February 2021
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it. Response date: 12th February 2021
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Newbury Building Society

Helpful and personal banking

4
The Newbury is second to none in demonstrating the core values that underpin being a Building Society rather than a bank: respect for members, excellent customer service, and value for money. Reviewed on: 12th February 2021

Good & reliable.

4
Always efficient and competitive interest rate. Reviewed on: 8th February 2021

An outstanding example of quality customer service. Professional, timely and empathetic.

5
The service was professional, timely and empathetic at all stages. Exceeded our expectations especially considering the operational challenges presented by Covid 19. Exceptional in every regard Reviewed on: 5th February 2021

An outstanding example of quality customer service. Professional, timely and empathetic.

5
Under normal circumstances, the achievement of such high standards would have been notable. However, given operational constraints due to Covid 19, to have done so in the circumstances is nothing short of remarkable. Reviewed on: 5th February 2021
Reply from Newbury Building Society Dear ABL, thank you so much for taking the time to leave feedback and for your kind words - our colleagues will really appreciate this. Response date: 5th February 2021
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Newbury Building Society

Extremely helpful

5
Everyone I have had contact with from Newbury has been fantastic, from Kayleigh my mortgage advisor helping me out in between appointments to the underwriting team dealing with my enquiries over the phone and providing speedy assistance Reviewed on: 5th February 2021
Reply from Newbury Building Society Hi Dave - thank you for taking the time to leave feedback for us - we really appreciate it, We will share your comments with Kayleigh and her colleagues in Underwriting - they will be so pleased. Many thanks Response date: 8th February 2021
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Newbury Building Society

A very friendly, considered and traditional service

5
Having built our house with, and then mortgaging with, Newbury Building Society we've found that over the last 8 years the service has been absolutely consistent. Consistently rubbish that is!! Only joking. It's nice to be able to speak directly to a human being and we've found them to always take a practical and pragmatic approach to mortgaging and remortgaging, rather than always doing everything by the book. The best way I could describe the service is to say that they're very traditional. Despite only ever speaking to them over the phone, it always felt like a very personal, face-to-face sort of service. We would thoroughly recommend. Reviewed on: 3rd February 2021
Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave feedback for us - you had us worried for a bit there! Thanks for your kind words, we really appreciate it. Response date: 4th February 2021
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Newbury Building Society

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