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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1338 reviews)

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4.79

Based on 1,338 reviews, last reviewed 20th Dec 2025

5% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Arrranging a great mortgage in quick time made easy. Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did no... Read more Reviewed on: 20th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1338)

Great Customer Service

Small building society that really care about its customers and offer great products Reviewed on: 31st March 2021

Above The Rest

Very efficient and professional staff and very good with products and rates in the sector of the mortgage world I operate in. If I cannot recommend them to a client, it is quite a disappointment. Reviewed on: 30th March 2021

Friendly, family Building Society

NBS look after their Staff as well as their Customers. Reviewed on: 30th March 2021

Excellent service

Ours was a complex request and Karen at The Newbury went above and beyond what we expected in finding and assisting us throughout the entire process. Reviewed on: 28th March 2021

Applying for a Mortgage in later life

Tremendous service from start to finish. Once she heard I had arranged a mortgage with Newbury Building Society, my solicitor said that it would all be handled really efficiently - and she was absolutely right! I am so fed up with many firms blaming Covid for their poor service levels - they would do well to learn from the Newbury BS. This is what great Customer Service looks like. The icing on the cake was the delivery of the Survival Box today - some much needed goodies after a hectic few days of moving and unpacking! Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Anne - thank you so much your kind words and for taking the time to leave feedback for us. We really appreciate it. Happy new home! Response date: 29th March 2021

Professional, personal and a very high standard of customer service

Throughout every dealing that we have had with Newbury Building society over the past almost four years in connection with our mortgage, we have always been dealt with immediately, professionally and matters have been actioned faultlessly and most importantly for us, each and every time we are genuinely made to feel a valued customer and that wherever possible, our requirements are met and therefore we feel that we receive a very personal service which from our experience, is very rare indeed in this field and as a result, Newbury Building society employees, their managers and members, should feel very proud of this achievement and in our view, deserve to again be recognised within the British banking awards. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Kevin, thank you very much for your kind words and for taking the time to provide feedback - we all appreciate it and share the feedback with all our colleagues. Thank you! Response date: 29th March 2021

Impressed.

Efficient and helpful through the whole process. Reviewed on: 23rd March 2021

Reply from Newbury Building Society Hi Glynis, thank you for taking the time to provide feedback, we appreciate it. Response date: 24th March 2021

Great service

Friendly, knowledgeable staff. Great to have a face to talk to. Opening an account was so hassle free. Reviewed on: 19th March 2021

Simple and straightforward

Needed to increase our existing mortgage for further house repairs. The process was simple and straightforward from an incredibly helpful advisor. The rate offered was very competitive and everything went through as promised. A totally positive experience thank you. Reviewed on: 19th March 2021

Reply from Newbury Building Society Hi Peter, we're delighted to hear of your positive experience. Thank you for your feedback. Response date: 22nd March 2021

Absolutely Superb Customer Service!

Simply fantastic friendly and helpful on each and every visit! Reviewed on: 19th March 2021

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