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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Extremely helpful

We recently bought a new house and ported our current mortgage. Rose was fantastic at answering questions and providing all relevant information! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we appreciate it and know Rose will be so pleased to hear this. Response date: 28th May 2021

Straightforward, no nonsense bank

We got our mortgage through Newbury which was fixed for three years and ended in May of this year. They contacted us about a mortgage review, scheduled a meeting and gave us a better rate than we were on before. We didn't look around, but honestly even if there are better rates out there, the customer service you receive from Newbury is unmatched so that's a bonus in itself. Thanks to all the staff at Newbury, keep up the good work! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi SashAli, Thank you for taking the time to leave feedback and for your kind words - we share feedback with our colleagues and I know everyone involved will feel very proud of this. Thank you, we really appreciate it. Response date: 28th May 2021

Excellent service

I have had a number of mortgages in the past but have remained with Newbury for nearly 20 years. Why? Because they have excellent staff and provide excellent service. I recently applied for an advance on my current mortgage and Newbury arranged it quickly and efficiently, keeping me informed during the whole process. Superb building society, I wouldn’t go use anyone else. Reviewed on: 28th May 2021

Professional, friendly, and knowledgeable.

Your Thatcham office with whom I have dealt with for many, many years, with lots of different staff have always been brilliant. Reviewed on: 21st May 2021

Reply from Newbury Building Society Hi Brian, thank you for your kind comments and for taking the time to share feedback - we appreciate it, our colleagues in the Thatcham branch will be so pleased to hear this. Response date: 21st May 2021

NBS is REALLY helpful.

NBS were extremely helpful in explaining all the options available and making sure I was aware of new opportunities. The entire transaction went very smoothly and I felt supported every step of the way. Reviewed on: 19th May 2021

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave feedback - we appreciate it. Response date: 20th May 2021

Due to remortgage. Very unhelpful.

We were due to remortgage. We weren’t promoted very far in advance and only received letters after already contacting Newbury ourselves. The phone hours are not very accessible for people who have full time jobs which makes this difficult. After finally obtaining a quote to renew our mortgage with Newbury (which would have been our preference) we were told there was no way they could produce a value anywhere near what we was currently paying nor anywhere near what other lenders were offering. Therefore we have had to leave and obtain a mortgage elsewhere. The lady on the phone was extremely unhelpful. How bad the service was had not been apparent to me until dealing with a new lender who has already communicated more with me than Newbury did over the 3 years we held a mortgage with them. Reviewed on: 17th May 2021

Reply from Newbury Building Society Hi Gemma - we are sorry to hear this and it is not the level of service we strive to provide - we have processes in place to contact mortgage customers and would like to investigate what went wrong in this instance - thank you for taking the time to let us know. Response date: 20th May 2021

Top notch

Very helpful and good communication. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking time to provide feedback, we appreciate it. Response date: 17th May 2021

How well did 'The Newbury' do?

How well did you do...? Just fantastically well, that's all!! It's been like doing business with a good friend who's on-side. Karen has gone way, way over what we'd expect a good level of service to be. Unfailingly professional, pleasant and courteous and their entire team has shown flexibility and understanding throughout. Thank you so much. Richard and Nicola Reviewed on: 11th May 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share your comments with Karen, who will be so pleased to hear them. Thank you - we appreciate it. Response date: 12th May 2021

Friendly service by real people

Very friendly service helpful and great advice. No robots used always a bonus . Reviewed on: 4th May 2021

Reply from Newbury Building Society Hi Kelly, no robots here! Thank you for taking the time to leave feedback for us, we appreciate it. Response date: 4th May 2021

Excellent

Efficient safe professional and clear! Thank you Reviewed on: 3rd May 2021

Reply from Newbury Building Society Hi - thank you! And thanks for taking the time to leave feedback. Response date: 4th May 2021

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Newbury Building Society: Mortgages reviews

53% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1363)

Extremely helpful

Straightforward, no nonsense bank

Excellent service

Professional, friendly, and knowledgeable.

NBS is REALLY helpful.

Due to remortgage. Very unhelpful.

Top notch

How well did 'The Newbury' do?

Friendly service by real people

Excellent

Review Newbury Building Society: Mortgages now

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