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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Rude customer service.

Rude to a level that was unacceptable and unprofessional. Which happened on more than one occasion. From a customer of more than 6 years. Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - we are very sorry to hear this - please do contact us directly so that we can understand this situation. This is not what we would expect and would like to understand more. Response date: 13th August 2021

Friendly, personal, customer service

Every interaction with Newbury feels personal. It feels as though you have a personal relationship with their mortgage team. And it feels as though your call really is important enough for them to take the trouble to try to help as much as they can. I would always recommend them over bigger, possibly better known brands. Reviewed on: 12th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - our team will be so pleased to hear this. We do appreciate it. Response date: 13th August 2021

friendly, helpful, explained things clearly.

I was anxious about my telephone consultation, but Angela was very friendly, was clear, explained things to me (more than once) and I was very happy with what was offered to me. Reviewed on: 10th August 2021

Reply from Newbury Building Society HI Suzanne - thank you for taking time to leave feedback - Angela will be so pleased to hear this - we appreciate it. Response date: 11th August 2021

Rude and extremely poor customer service to an existing customer

Long story short. I have now transferred over a million pounds worth of property to another Building Society due to Newbury's sheer rudeness and contempt to me as their customer. Reviewed on: 6th August 2021

Reply from Newbury Building Society Mr Stringer, we are sorry to hear this and it is not what we would expect from our service - we would really like to understand what went wrong - if you would like to contact us we would really like to discuss this with you. marketing@ newbury.co.uk Response date: 9th August 2021

Excellent service, great communication

From start to finish, the service I received was excellent and would highly recommend Reviewed on: 6th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 6th August 2021

Quick and smooth process

I'm a first time buyer purchasing shared ownership property. I had very good experience applying for mortgage with Newbury Building Society. The process was quick and straightforward. Reviewed on: 30th July 2021

Reply from Newbury Building Society Hi Eliza thank you for taking the time to leave feedback. We appreciate it - and congrats on your new home! Response date: 30th July 2021

Simple and straightforward

The whole process went without a hitch. Newbury understood my needs, paperwork and information was simple to complete and exchange. It felt like I was dealing with a small building society who cared. Reviewed on: 30th July 2021

Reply from Newbury Building Society Hi John - thank you for taking time to provide feedback - we really appreciate it. Response date: 30th July 2021

Simple and straightforward

I had arranged my original mortgage with The Newbury through a third party and to be honest I thought that the matter had taken quite a while to resolve. However my experience in applying directly for additional funds to complete the renovations to my property were completely opposite. The mortgage advisor could not have been more helpful and the whole process from start to finish took now time at all. The people at The Newbury know their job and know what customer service is all about. Graham Hoyle Reviewed on: 26th July 2021

Reply from Newbury Building Society Hi Graham, thank you very much for taking time to provide feedback - it is appreciated. Response date: 27th July 2021

Mortgage Application

Ours was a bespoke application that required underwriting, which was undertaken rigorously, but sympathetically. Also, there was extended delay between offer and completion that required the offer acceptance period to be extended and this was readily granted without problem Reviewed on: 23rd July 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback for us - we really appreciate it. Response date: 26th July 2021

Always Good

Had loads of queries to do with mortgages and savings all tied into selling a house. All members of staff were very helpful. Always friendly and offering options to suit us. NBS staff are always easy to deal with. Top customer service. Reviewed on: 23rd July 2021

Reply from Newbury Building Society Hi Russ, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 23rd July 2021

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Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1401)

Rude customer service.

Friendly, personal, customer service

friendly, helpful, explained things clearly.

Rude and extremely poor customer service to an existing customer

Excellent service, great communication

Quick and smooth process

Simple and straightforward

Simple and straightforward

Mortgage Application

Always Good

Review Newbury Building Society: Mortgages now

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