Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

View other Newbury Building Society products

4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews Write a review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1267)

Great customer service

Any time I have contacted Newbury they have always been really helpful and made me feel very welcome. Reviewed on: 28th February 2021

Mortgage application

Recently applied for a new mortgage with Newbury BS. Everybody I have dealt with has been extremely helpful. It was a quick and easy process and when I had to get my offer extended due to new build delays this was organised easily without issue. Very impressed with the service! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Ben, thank you for your kind comments and for taking the time to leave feedback for us. We appreciate it and welcome to the Newbury! Response date: 26th February 2021

Efficient, Professional, Helpful.

Newbury were very efficient, our mortgage broker had approached them for a mortgage, we had struggled to meet certain criteria of other lenders. Newbury eased any concerns we may have. They were very quick in personally writing to us to confirm they had accepted and booked in a valuation, no more than a week after accepting our application. Any emails I sent back to the underwriter, Nathan Bryan, he would reply back to me efficiently. Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Louise, thank you for taking the time to leave feedback for us - we really appreciate it. We will be sure to share your comments with Nathan who will be so pleased to hear this. Response date: 26th February 2021

Excellent Customer Service & Friendly People

When you think about customer service, you think about the people that you interact with. At every stage of our mortgage application, we were met with friendly, knowledgeable people who were supportive, reliable and efficient. They did what they said they were going to do, they set expectations that were always accurate (despite being in a pandemic). That’s my kind of excellent customer service! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Elle, thank you for taking the time to provide feedback for us, we really appreciate it. We are so pleased to hear that your experience has been positive - welcome to the Newbury! Response date: 26th February 2021

Re-Mortgage and Expiring Buy To Let mortgage.

We needed to remortgage our existing UK Buy to Let mortgage as it had come to end of term and the existing lender NatWest would not provide a new mortgage or extend the original one because we are now over 70 years old and live in USA. Via a broker we found Newbury who were willing to help and have products set up for this situation. Although Covid restrictions have been in place throughout our application process...Newbury staff were extremely responsive and helpful throughout the whole application, review, approval and completion process.....working with us, the Broker and Solicitors. Their products are easy to understand, very well suited to what we required and competitive rates. We will definitely use them again as the need arises. Reviewed on: 24th February 2021

Reply from Newbury Building Society Hi Barry, thank you for taking the time to leave feedback for us and for your kind comments. We really appreciate it and welcome to the Newbury! Response date: 25th February 2021

Friendly and Efficient

Our experience with Newbury has been great from start to finish. Very friendly and efficient, easy and straightforward to contact. Eight days between paying for a survey and a mortgage offer, amazing, We would highly recommend Newbury to anybody. Reviewed on: 20th February 2021

Reply from Newbury Building Society Hi Alan, thank you for taking the time to share your feedback with. We hope you enjoy your new home! Many thanks once again. Response date: 22nd February 2021

Highly recommended.

Really good staff and customer service. I contacted them every time and they listen my query and respond specifically and promptly. Very happy with the service NBS provided. Thanks and Good luck Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi there, thank you for taking the time to share your feedback with us - we really appreciate it. Response date: 22nd February 2021

Excellent Service!

We are grateful for Newbury Building Society for their excellent service. They have helped us to make our dream come true. We never had any problem from processing our mortgage application. All the people behind this process has been very supportive and they have guided us well for us to understand everything. Their service is quick and we were confident that our application with them is safe. We highly recommend them. Reviewed on: 17th February 2021

5star building society

It has always been a dream to own my own home. NBS went that extra mile, and stretched as much as they could to provide me with a mortgage to buy my first home. Without their flexibility and hard work, a big shout out to Justine in the Wokingham branch, I wouldn't have been able to have done this, aged only 22! I am so so grateful for the mortgage, the clear information and communication that was provided during the application process and in the stages afterwards. NBS really take each individual needs in account. Reviewed on: 15th February 2021

Above & beyond

Kayleigh, Hannah and Luke and I'm sure have forgotten someone else have been amazing in helping me secure the final share in my property. Reviewed on: 12th February 2021

Reply from Newbury Building Society Hi Roy, thank you so much for taking the time to leave feedback for us. We really appreciate it. We will share your comments with our colleagues who will all be so pleased to read them. Thank you Response date: 12th February 2021

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from The Mortgage Branch 0.00 from 0 reviews
Mortgages
from Glasgow Credit Union 4.97 from 176 reviews
Mortgages
from Hanley Economic Building Society 4.84 from 243 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub