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Newbury Building Society: Mortgages reviews

4.77
Based on 1,291 reviews, last reviewed 31st May 2025
37% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
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1%
See only 1 star reviews
1%

Latest highest rating:

5

Absolutely superb. Absolutely superb. My experience was faultless throughout. The staff were professional, personable and extremely helpful. Reviewed on: 31st May 2025
Malcolm B's avatar
Malcolm B

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
Julie s's avatar
Julie s

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1291)

Very nice staff in winchester

5
Good products and a wide range of savings accounts Reviewed on: 9th March 2021

Fab building society

5
Have been with NBS for many years for everything from savings to mortgages, always friendly. Get great advice. I certainly feel confident with my finances with NBS. Reviewed on: 9th March 2021

Mortgage application

5
Our experience of the mortgage application process with the Newbury Building Society was a very positive one due to the quality and responsiveness of the staff. They were all extremely helpful and timely. Reviewed on: 9th March 2021

Excellent, friendly and local

4
I have been a member for many many years and if I have a problem It is dealt with in a very professional way Reviewed on: 9th March 2021

Brilliant

5
Absolutely wonderful customer service. It’s nice to feel a valid part of an organisation. That is something that you do not get as much nowadays so it’s nice to see. I also appreciate the option to be able to speak to a staff member instead of an automated robot as every situation and request is unique. The society really understands that. Reviewed on: 9th March 2021

Has everything I need.

5
When I go into Andover Branch staff are always very helpful and efficient. Reviewed on: 9th March 2021

Buy to let mortgage-straightforward

5
We are Brits currently living in France and retirement age wanting a property back in UK. This put off most lenders but not Newbury. The application process was straightforward and information needed easy to supply. This was made easier by direct communications with the underwriting team. Our application was quickly agreed and the survey completed quickly despite the busy market. Okay the fees and rates are a little high but I guess to be expected for our circumstance. The 3 year early repayment penalty does not reduce over that term which is a shame. Draw down of the mortgage was easy. Any contact with Newbury was always handled in a friendly and professional way. Overall very pleased with the experience. Reviewed on: 9th March 2021
Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback on your recent experience, we really appreciate it. Response date: 9th March 2021
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Newbury Building Society

The best customer service experience

5
Super helpful team, they go above and beyond any other mortgage provider I’ve ever had. That’s why I’ve been with them for 10 years. Reviewed on: 9th March 2021

Little building society with a big heart

5
Newbury Building Society is a little gem since I discovered I was éligibilité to be a member from my location two years ago. They offer great interest rates and are improving their service all the time. During the pandemic their telephone customer advisers were always very helpful. Their new app to help view my account and transactions online is a step on the right direction. Reviewed on: 9th March 2021

Newbury building society

5
We have now had our mortgage with NBC’s for many years and they have always been great at review times offering a fantastic, personal service which we greatly appreciate. I would recommend them to anyone looking for a mortgage. Reviewed on: 9th March 2021

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