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Newbury Building Society: Mortgages reviews

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4.79
Based on 1,312 reviews, last reviewed 22nd Aug 2025
15% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
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1%
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1%

Latest highest rating:

5

Very efficient and professional. My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025
William C's avatar
William C

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1312)

Impressed.

5
Efficient and helpful through the whole process. Reviewed on: 23rd March 2021
Glynis Overington's avatar
Glynis Overington
Reply from Newbury Building Society Hi Glynis, thank you for taking the time to provide feedback, we appreciate it. Response date: 24th March 2021
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Newbury Building Society

Great service

5
Friendly, knowledgeable staff. Great to have a face to talk to. Opening an account was so hassle free. Reviewed on: 19th March 2021
Leigh Watkin's avatar
Leigh Watkin

Simple and straightforward

5
Needed to increase our existing mortgage for further house repairs. The process was simple and straightforward from an incredibly helpful advisor. The rate offered was very competitive and everything went through as promised. A totally positive experience thank you. Reviewed on: 19th March 2021
Peter Lanham's avatar
Peter Lanham
Reply from Newbury Building Society Hi Peter, we're delighted to hear of your positive experience. Thank you for your feedback. Response date: 22nd March 2021
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Newbury Building Society

Absolutely Superb Customer Service!

5
Simply fantastic friendly and helpful on each and every visit! Reviewed on: 19th March 2021
Barry Stockwell's avatar
Barry Stockwell

Absolutely Superb Customer Service!

5
I decided to change my mortgage supplier from a very large national society to The Newbury Building Society quite a few years ago. The main reason being was that I never felt valued and was treated as just a number and not a person. The Newbury is so very different. On each and every occasion I have had to deal with them, I have found them very friendly and ever so helpful. The offer superb customer service. I have recently repaid my mortgage. I would give the highest recommendation to anyone who is looking to take out a mortgage to go to the Newbury Building Society as they are simply the best! Reviewed on: 19th March 2021
Barry Stockwell's avatar
Barry Stockwell
Reply from Newbury Building Society Hi Barry, thank you so much for your kind words! We really appreciate it. Response date: 22nd March 2021
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Newbury Building Society

Direct Calls to a Person

5
It is refreshing to call the Newbury and speak to someone without selecting 100 options first. Reviewed on: 17th March 2021
Lucy's avatar
Lucy

Because I have had excellent service

5
Every time I visit the Abingdon Branch the staff are helpful and efficient. Reviewed on: 16th March 2021
Maureen Stanhope's avatar
Maureen Stanhope
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023
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Newbury Building Society

Friendly and efficient

5
Excellent customer care, and follow up Reviewed on: 16th March 2021
Carolyn 's avatar
Carolyn

Excellent Local Society

5
Never had any issues. Always friendly and helpful Reviewed on: 13th March 2021
Derek's avatar
Derek

Professional and personal Building Society.

5
Excellent Building Society as AW that offers a friendly efficient service with practical guidance and products. Reviewed on: 12th March 2021
Marilyn Burtwell's avatar
Marilyn Burtwell

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