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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1338 reviews)

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4.79

Based on 1,338 reviews, last reviewed 20th Dec 2025

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Arrranging a great mortgage in quick time made easy. Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did no... Read more Reviewed on: 20th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1338)

Due to remortgage. Very unhelpful.

We were due to remortgage. We weren’t promoted very far in advance and only received letters after already contacting Newbury ourselves. The phone hours are not very accessible for people who have full time jobs which makes this difficult. After finally obtaining a quote to renew our mortgage with Newbury (which would have been our preference) we were told there was no way they could produce a value anywhere near what we was currently paying nor anywhere near what other lenders were offering. Therefore we have had to leave and obtain a mortgage elsewhere. The lady on the phone was extremely unhelpful. How bad the service was had not been apparent to me until dealing with a new lender who has already communicated more with me than Newbury did over the 3 years we held a mortgage with them. Reviewed on: 17th May 2021

Reply from Newbury Building Society Hi Gemma - we are sorry to hear this and it is not the level of service we strive to provide - we have processes in place to contact mortgage customers and would like to investigate what went wrong in this instance - thank you for taking the time to let us know. Response date: 20th May 2021

Top notch

Very helpful and good communication. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking time to provide feedback, we appreciate it. Response date: 17th May 2021

How well did 'The Newbury' do?

How well did you do...? Just fantastically well, that's all!! It's been like doing business with a good friend who's on-side. Karen has gone way, way over what we'd expect a good level of service to be. Unfailingly professional, pleasant and courteous and their entire team has shown flexibility and understanding throughout. Thank you so much. Richard and Nicola Reviewed on: 11th May 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share your comments with Karen, who will be so pleased to hear them. Thank you - we appreciate it. Response date: 12th May 2021

Friendly service by real people

Very friendly service helpful and great advice. No robots used always a bonus . Reviewed on: 4th May 2021

Reply from Newbury Building Society Hi Kelly, no robots here! Thank you for taking the time to leave feedback for us, we appreciate it. Response date: 4th May 2021

Excellent

Efficient safe professional and clear! Thank you Reviewed on: 3rd May 2021

Reply from Newbury Building Society Hi - thank you! And thanks for taking the time to leave feedback. Response date: 4th May 2021

Great service

Remortgage was made quick and easy. Good rates and very little hassle to process the paperwork. Reviewed on: 30th April 2021

Reply from Newbury Building Society HI Toni, thank you for taking the time to leave feedback - we appreciate it. Response date: 4th May 2021

Brilliant experience. Staff were super friendly and responsive.

Speaking to staff was an easy, pleasant experience. Very responsive to any queries. I never had to worry about it. Brilliant company & staff. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi -thank you for taking the time for leaving feedback for us. We really appreciate it Response date: 4th May 2021

Gave what other companies didn't

I have been with Newbury since 2014 and they are/were the only company that recognised a services injury pension when applying for a mortgage...the other companies basically said the computer says no'. Thus I recommend The Newbury to everyone, they are professional, friendly, approachable and go out of their way to help. My mortgage advisor, Angela Bradshaw is just the best and has simply gone above and beyond to help and advise. Simply the best company who treat you as an individual with individual needs and not a computer statistic Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Steve - thank you for your kind words and for taking the time to leave feedback for us. Angela will be so pleased to hear this - we appreciate it. Response date: 4th May 2021

Small Societies are best

The wonderful and polite treatment confirms my long held experience that smaller Building Societies are both friendlier, more efficient, and offer best terms Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Terry, thank you for your kind words and for taking the time to leave feedback for us - we share these comments with our colleagues and it does make everyone very proud. Thank you. Response date: 26th April 2021

Knowledgeable and helpful

Understood my needs and circumstances- took into account my preferences and found the most suitable product. Helpful, no jargon and very knowledgeable about their products. Reviewed on: 20th April 2021

Reply from Newbury Building Society Hi, thank you for your kind words and taking the time to leave feedback - we appreciate it Response date: 21st April 2021

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