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NFU Mutual: Car Insurance reviews

Name: Car Insurance
Rating: 4.43 (46 reviews)

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4.22

Based on 46 reviews, last reviewed 15th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

2 star

Latest highest rating:

5

customer service I renewed my insurance this year over the phone and the process was easy Reviewed on: 15th October 2024

Latest lowest rating:

1

I had Legal Expenses cover. I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charg... Read more Reviewed on: 1st August 2024

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About this product

NFU Mutual provide comprehensive insurance policies for most types of vehicles - from cars to motorcycles, motorhomes to vans.

Each type of vehicle has its own type of policy to help customers find the right level of cover. Some policies also include extras you may expect to pay for from other insurers.

NFU Mutual motor insurance reviews help you find out what it’s like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

NFU Mutual Car Insurance reviews (46)

Review of the NFU Mutual, Car Insurance:

Good for first year but inflexible for renewal premium

The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease the premium further which is utter nonsense Reviewed on: 19th August 2018

Great customer service

Left LV because of poor customer service. Reviewed on: 9th September 2020

No issues

Great prices and customer service. All issues resolved quickly Reviewed on: 14th July 2020

Fridendy, personal and efficient

Easy to speak to the right person, always a professional service with fast and efficient action/follow-up. Many years as a happy customer, highly recommended. Reviewed on: 14th July 2020

NFU bent over backwords!

NFU went the extra mile to accommodate our son on our policy Reviewed on: 13th July 2020

Home insurance

Very good service stayed with this company as Mutual company Reviewed on: 7th November 2019

Fantastic service

Always try and aim for better could not fault them Reviewed on: 12th September 2019

Really recommend

Brilliant, always on hand and happy to help! Reviewed on: 6th July 2019

Friendly service

I feel we are dealing with real people Reviewed on: 5th July 2019

Usless company ,there no minus star !

Been hit by nfu driver waiting 7 weeks after agreeing price no cheque sold car to salvage company keep bugging to collect it cheque in post not cheque sent to wrong house not hope you don't get hit with nfu driver no car no money waste of time Reviewed on: 11th January 2019

I'm gutted!

I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The car I'm getting rid of was higher insurance group 14. They have quoted me an enormous £900 for the new vehicle, which is more than double the insurance on my existing car! (I'm 62, btw, with no claims made for many years and a clean driving licence) Even the NFU customer support operative was shocked and couldn't give an explanation other than she'd asked the underwriters to double check it and they said that was what the 'system' quoted so that was that. I'm now really confused.com! :) Reviewed on: 1st November 2018

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