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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.94 (142 reviews)

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2.91

Based on 142 reviews, last reviewed 5th Feb 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

35%

13%

44%

Latest highest rating:

5

I'm so happy I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experie... Read more Reviewed on: 25th November 2024

Latest lowest rating:

1

Can't withdraw my money. Can't withdraw my money. Absolute disgrace. Reviewed on: 5th February 2025

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Premium Bond reviews (142)

Review of the NS&I, Premium Bond:

Simple process and good return.

Simple process and good return. A safe option for saving your money with a higher than average prize return Reviewed on: 11th October 2024

When some winnings went missing, NS&I blanked me!

When some winnings went missing, NS&I blanked me! Ignored me completely, it was as though it was a cover up! DO NOT TRUST THIS investment IMO Reviewed on: 26th February 2021

Winless

Purchased a large sum of premium bonds two years ago. I won almost every month for the first year, sometimes more than one win. The second year only two or three wins & nothing for the last four months. It seems newly purchased bonds win more often. Withdraw & reinvest every year. Reviewed on: 8th February 2021

Incompetent Unpleasant Staff

When you call (and because the online system has little functionality, you will call them) the staff are useless. They are rude. They act like it's their money and not yours. The entire online system is 10 years out of date. Reviewed on: 6th February 2021

WORRYINGLY INCOMPETENT

I transferred money to purchase Premium Bonds in December and I was advised to log into the online account to provide further information. I was unable to log in and despite trying to contact NS&I on many occasions, it was not until early January that I received an email saying my application would be cancelled and my money would be refunded. Still waiting! Reviewed on: 8th January 2021

IT Systems don't work

I have a considerable amount of money with NS&I in an "instant access". Their security system don't work and so I have been denied access to my money for over a month. My complaints are unanswered and I ran out of credit after waiting on the phone for over an hour. Apparently the back office functions have been farmed out to a French firm based in India, which could explain why NS&I are unable to fix a long standing error in the Systems design. There appears to be no way to effectively complain and NS&I seem unregulated. I complained to the Treasury Minister responsible but that complaint has also been ignored. Do not trust NS&I. They are National Disgrace and should be closed down. Reviewed on: 28th December 2020

Frustrating beyond belief

Trying to register existing accounts online for children who have now turned 18. Cant be done online as not enough 'credit information' 1 hour to get through to the call centre. They cant do it either and have to send forms out through the post. 6 weeks later received a temporary password - guess what - it doesn't work Guess that's another 1 hour waiting to get through on the phone. Morale of this story - do not try and digitally transform your business when you have neither the technical foundations or support team to support this ambition! Reviewed on: 21st December 2020

Fraudsters! DO NOT GIVE THEM YOUR MONEY

Do NOT give them your money! I've been communicating for three months with CEO Ian Ackerley's Executive Office. I have still not been able to arrange a refund. When I made my original investment with them, time I took out the maximum amount permitted. Big mistake! They just wont give it back! Reviewed on: 16th December 2020

Appalling and incompetent company

How I wish I’d read the reviews before opening an account The most incompetent and appalling service I’ve ever received in over 50 years of saving If you want to be severely stressed then by all means open an account!!! Reviewed on: 27th October 2020

Stuck on loop.

I tried to register with the online NSandI.com in June. 1. Told to fill in and post a form. 2. Got letter giving me an online number. 3. Got another letter giving me a temporary password. 4. Logged on with the online number and password. 5. Told to ring 08085007007. 6. Got letter giving me an online number. 7. Got another letter giving me a temporary password. 8. Logged on with the online number and password. 9. Told to ring 08085007007. 10. Got letter giving me an online number. 11. Got another letter giving me a temporary password. 12. Logged on with the online number and password. 13. Told to ring 08085007007. 14. Got letter giving me an online number. 15. Got another letter giving me a temporary password. 16. Logged on with the online number and password. 17. Told to ring 08085007007. It's October and I still do not have an online account. I can see my premium bonds prizes using my holder number on website. Apparently we will not get cheques in the post next year. How can they put prize money into my bank account next year? Crazy system. Reviewed on: 24th October 2020

Non serious staff poor website

3 months and I can't login to withdraw my money system lock me up after 3 attempts it's rubbish of century Reviewed on: 13th October 2020

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