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Pockit: Account reviews

Name: Account
Rating: 2.91 (566 reviews)

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2.71

Based on 566 reviews, last reviewed 27th Mar 2025

100% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (566)

Review of the Pockit, Account:

Scamming robbing company

share urgent avoid pockit My cards blocked lost 210 I've uploaded I.d etc nothing for days I've google pockit tons lost money like this reported to financial ombusman there scamming us all blocking accounts u need share and speak out report them. This was our rent had to report to police ombusman and start legal action Reviewed on: 11th March 2022

My Pockit Account has been on review for a week

I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. you also need to pay a fee to transfer money and withdraw your own money, which I understand, as it is a business. As I knew I was going to use this as my main bank account, I opted to go for the best account, which offers me credit, income advance and also boost my credit score. Given that I already pay so much to just simply use the account, as a customer I expect good customer service from a bank as you are handling financial matters. I have been receiving my monthly salary, I have been paying bills, subscriptions, direct debits and my day-to-day spending habits. So I have pretty much used this bank as my main account. As recent as Wednesday 19th March 2025, my account was restricted due to being on review. I have already cooperated, by sending my details my personal information forms of ID and verification to get this resolved. I also emailed them and followed it up with a follow email. Today it is now Thursday 27th March, I have still been unable to access my account, I am unable to withdraw or transfer my own money. This is very inconvenient as my monthly salary is approaching, I haven’t recieved no response from Pockit, regarding my account or review. There is no contact number or method of contact apart from email. As a customer, this is a headache trying to chase a “bank”, regarding their services. In my honest opinion, I wouldn’t want anyone to go through my current situation as a bank is meant to help customers manage their money but it just feels like a great burden banking with Pockit. I honestly wouldn’t recommend Pockit bank to a stranger let alone, friends and family. Once, I receive the outcome of the account review I will be closing the account. For the amount I am paying to use the account, I should at least be receiving basic communication or something. I now feel like I simply cannot trust this bank to hold my funds. Pockit is not covered by FSCS Protection, so they were to go bankrupt you could essentially lose your money. Banking with Pockit at your own risk, however, you have been advised by a current customer that this bank is not trustworthy. Reviewed on: 27th March 2025

one of the WORST BANKS

This is one of the WORST BANKS iv banked with, DO NOT use this bank. when it comes to customer care and fraud they do not care about their customers. I have provided them with clear evidence that I’ve been scammed with more than enough evidence to prove the scammer is taking money from innocent people, myself included and Pockit would not support me at all to return the stolen funds and now left me with no money in my bank when they definitely have the means to refund me with their payment provider. I do not recommend anyone banks with this company. Now I have to take my case to the financial ombudsman Reviewed on: 19th March 2025

Pockit its been such a big help in my life.

Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service provided. Reviewed on: 12th March 2025

I regret to apply pockit card, very annoying card,

I regret to apply pockit card, very annoying card, Reviewed on: 7th March 2025

Suspended my account for no reason just the day befo...

Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Reviewed on: 3rd March 2025

Awful service

Awful.awaiting for my wahes to bounce back to my employer Reviewed on: 20th February 2025

Absolutely horrible shut my account then asked for i...

Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time then closed it again Worst bank I have ever used no communication Reviewed on: 2nd December 2024

Do not get a pockit account

Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got children and need my money they did this with no warning its disgusting and you can't speak to customer services it's a robot you email what a joke Reviewed on: 30th September 2024

Can anyone help because I’m at my wits end

I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have asked for and they keep saying they need more time. I’m getting generic emails all the time and nothing else. Reviewed on: 14th September 2024

PLEASE AVOID POCKIT!

I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024

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