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Policy Expert : Home Insurance reviews

4.79
Based on 9,120 reviews, last reviewed 1st Dec 2024
98% decrease in 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

They do noy pay out Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is to buy, not how ... Read more Reviewed on: 1st December 2024
Olga W's avatar
Olga W

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Furious

1
I've just started working from home, called policy expert to discuss this. Just been told they are cancelling my insurance in 2 weeks time. I've Bern a loyal customer and never made a claim. IM FURIOUS Reviewed on: 20th November 2023
Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. Since leaving your review, we have discussed this with you over the phone and confirmed that we are not going to be cancelling your insurance. We apologise for the confusion and error made in arranging the cancellation. If there is anything else we can help you with, do get in touch at [email protected]. Thanks, Jessica Response date: 27th November 2023
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Policy Expert

Home insurance at a reasonable price.

5
Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

5
Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

5
Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

5
Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

5
Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

4
Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

We've stuck with Policy Expert for 7 years in a row.

5
We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

Terrible

1
The call handler had no clue what she was talking about. Terrible customer service. Could not answer basic questions. I asked to her senior and the senior refused to speak to me! Reviewed on: 4th September 2024

Years Experience With Them.

5
Been with them for a few years now. They appear to offer reasonable rates, compared to some other insurance firms, for the cover we need. Reviewed on: 4th September 2024

Good, all inclusive home insurance.

5
Good, all inclusive home insurance. Reasonably priced. Reviewed on: 4th September 2024

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