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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.14 (66 reviews)

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1.79

Based on 66 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

20%

64%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Never ever get post office car insurance My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car mon... Read more Reviewed on: 31st January 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (66)

Review of the Post Office, Car Insurance:

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

They use RAC a poor provider

RAC is poor provider They left me a single woman with a dog in the car on a smart motorway M23 from 7.49 until it was the dark, my Phone and car battery almost gone so flashers weak and felt very vulnerable until nearly 1 am Reviewed on: 19th June 2023

Catastrophic experience

Certainly the worst car insurance in my 23 years of buying car insurance. Had an accident on 29th April and today 5th of June, have not made any progress with my claim at all. Daily emails and telephone calls with no progress. My fault of buying from such company but I wasnt aware that post office insurance will use such a dreadful underwriter. Lodged a complaint to financial ombudsman and waiting for a resolution to this lengthy painful claim Reviewed on: 6th June 2023

Post Office don't answer the phone & won't actually deal with your car insurance

Our car was crashed into AT 2 AM on 6 Feb by a Taxi. We are still (23 April) dealing with the 6 subcontractors the Post Office car insurance use to do their job for them: 1. Post Office, 2. Enterprise, 3. Underwriters, 4. MarkerStudy, 5. Vizion, and finally 6. the actual crash repair company! Try finding an e-mail for the Post Office for your car insurance after a crash and you will not find one. Phone? In February waited 45 minutes on 2 phones before anyone answered! NEVER AGAIN. Reviewed on: 23rd April 2023

DONT WASTE YOUR TIME

Absolute shambles of a company notified of past accident a month down the line policey canceled saying it wasn't put down I have proof it was STAY CLEAR even Robin Hood wore a mask Reviewed on: 24th March 2023

Awful service

Insured with these. Missed a tiny detail when completing form, was unable to amend instead they cancel my policy but refuse to return the payment of £315 I paid as it’s in a holding account? Make out they are doing me a favour asking their support team to give me a same day refund in 4 days? If not a colleague may arrange a refund in 10 plus days - so almost 3 weeks. They cancelled the policy the refund should be immediate. I will look forward to receiving 3 weeks interest at 4% Shocking service Reviewed on: 26th February 2023

Car insurance

Have been with Hastings a while now very good and compatible Reviewed on: 22nd February 2023

Courtesy car

Had DPD van hit my car . Repairs were arranged, so all good. Then enterprise said they had no instructions for them as to a courtesy car. So 7 calls later after going through options trail, to be either cut off, after told I was being transferred to the correct department . Still have no answer. Insurers stating they have instructed enterprise to book courtesy car, and enterprise saying they have not. Still have no solution. Never had this with any other car insurance companies before. Disgusting. Stay clear .... Reviewed on: 24th January 2023

Avoid this company

Just read the reviews from other its true they always pass you to someone else. So many calls to them but none back from them. I have guaranteed replacement car Its been over a week, nothing not even call from them. They blame others 3rd party's. Wish I read reviews before taken out any policy with them, never again. Reviewed on: 5th December 2022

Cheap and good

Customer service are ok but has really good prices Reviewed on: 13th August 2022

Awful service, customer care/relations. Lack of comunication and over charging

Awful service, customer care/relations. Upon taking out motor insurance with them they have unjustifiably increased the policy premium twice. even though I have provided them with supporting documentation from previous insurers. Their back office continually make mistakes admit them and fail to rectify them. for two previous glass claims, they have increased my premium by £370. I raised an internal complaint and 14 days later I still haven't been contacted. The matter has now been raised with the ombudsman. fingers crossed this will help. But please avoid this company. Reviewed on: 20th July 2022

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