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Post Office: Credit Card reviews

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2.16
Based on 106 reviews, last reviewed 23rd Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
8%
See only 1 star reviews
61%

Latest highest rating:

5

Very helpful and efficient also available 24 hours a... Very helpful and efficient also available 24 hours a day Reviewed on: 19th April 2025
Russell k's avatar
Russell k

Latest lowest rating:

1

Unable to open any account with them Unable to open any account with them Reviewed on: 23rd April 2025
Gemma M's avatar
Gemma M
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About this product

Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money People reviews. You can also write your own Post Office Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Post Office Credit Card reviews (106)

Review of the Post Office, Credit Card:

Useless, unhelpful, inept and rude

1
Well, these cards are now provided by Bank of Ireland (another useless credit card company). I fully paid off my card, and then cancelled it. However, the operative I spoke with to cancel the card, didn't, and A YEAR LATER an automatic payment which I forgot about (now I take the blame for that) was taken off the card. I had moved house 3 times by this point (4 years later) so none of the letters came through to me. PO and BoI did nothing to help me, just wrote back saying they were every so sorry, and hope that I'm not upset by how it has worked out. BUT THEN they instantly sold this debt to another debt collection agency. Agressive greedy buggers, stay away from post office cc and from bank of ireland Reviewed on: 6th August 2020
Bob Sturgess's avatar
Bob Sturgess

Poor customer service and difficult complaints procedure

1
Card is ok if you want to avoid foreign transaction charges. Major issue if you have a problem. Whilst the customer service folks are polite enough, they just really stick with their scripts. I have a dispute on a transaction and the procedure is painful. My advice, pay the foreign exchange fee and get decent service if there is a problem as I have never had issues with other providers as I have with this one. Reviewed on: 5th August 2017
Andrew's avatar
Andrew

Credit Card Dispute

1
If you intend to use when abroad - 100% recommend If you require customer service - it's non existent. I paid a substantial deposit for a new kitchen fitting - the Company has gone bust - 5 phone calls each in excess of 35 minutes 1 letter mailed over 2 weeks ago no progress . Cannot speak to anyone, email anyone - it is a joke, how this bank is allowed to operate in this manner is beyond me AVOID AT ALL COSTS if you are likely to need any customer service How this bank is allowed to operate in this manner is beyond me Reviewed on: 24th July 2017
Charles Carter's avatar
Charles Carter

Great for travel.

5
Applied for this card for trips abroad as the deal and ease of use seemed so easy. Haven't been disappointed! Reviewed on: 29th June 2017
Dave Morgan's avatar
Dave Morgan

Abysmal customer service and jigerry pokery

1
This card may be useful in certain circumstances,but when a problem arises and you need to contact customer services it is painful and distressing.They are very curt and dismissive in their answers and the impression left is very unfavourable.I would not recommend anyone to use a post office credit card,and if you have one pay off whatever you owe on it then introduce to a sharp pair of scissors.I give it one star because without that input I can,t submit this review. Reviewed on: 24th June 2017
Anonymous's avatar
Anonymous

Abysmal customer service and jigerry pokery

1
This card may be useful in certain circumstances,but when a problem arises and you need to contact customer services it is painful and distressing.They are very curt and dismissive in their answers and the impression left is very unfavourable.I would not recommend anyone to use a post office credit card,and if you have one pay off whatever you owe on it then introduce to a sharp pair of scissors.I give it one star because without that input I can,t submit this review. Reviewed on: 24th June 2017
Anonymous's avatar
Anonymous

Appalling customer service

1
Customer service centre is unwilling to help with queries. They just read from a script and won't give a straight answer to a question. I have a good income, no debts, pay off my card in full every month but can't get a small increase to my limit for a one-off purchase. Apparently I'm not eligible for an increase because there are 'no offers on' but they won't tell me why I'm not eligible. Reviewed on: 13th June 2017
Phil Gandy's avatar
Phil Gandy

post office credit card

5
Very clear, concise and forthcoming in saying what's on offer. Never had issues and feel like I'm a valued customer Reviewed on: 8th June 2017
graham hughes's avatar
graham hughes

Great for travelling

4
We got the post office credit card specifically for holiday. It gave 3 month 0% on purchases and no fee for using abroad. Just make sure you pay it off before the initial rates go up Reviewed on: 30th May 2017
Kimberley Miles's avatar
Kimberley Miles

Great rate credit card

4
Great rates, easy to use, good customer service. The app could be improved with a few extra features but overall a good choice Reviewed on: 30th May 2017
Nefen savage's avatar
Nefen savage

Rubbish customer service

1
The customer service is shocking - the automated system very difficult to use. Unfriendly call Centre staff - too many processes and they cannot help at all Reviewed on: 24th May 2017
Anonymous's avatar
Anonymous

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