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Post Office: Credit Card reviews

Name: Credit Card
Rating: 2.16 (106 reviews)

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2.16

Based on 106 reviews, last reviewed 23rd Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

61%

Latest highest rating:

5

Very helpful and efficient also available 24 hours a... Very helpful and efficient also available 24 hours a day Reviewed on: 19th April 2025

Latest lowest rating:

1

Unable to open any account with them Unable to open any account with them Reviewed on: 23rd April 2025

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About this product

Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money People reviews. You can also write your own Post Office Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Post Office Credit Card reviews (106)

Rubbish customer service

The customer service is shocking - the automated system very difficult to use. Unfriendly call Centre staff - too many processes and they cannot help at all Reviewed on: 24th May 2017

The card fines you money for their software glitches and lack of instructions

I tried to use Post Office Credit Card from Bank of Ireland for their money transfer offer. If you type the wrong card number into the transfer box, the transfer is cancelled but they still charge you for the loan - £98 in my case. If their setting for how much money to take by direct debit fails, which it does on Windows XP / Firefox or Chrome, then they attempt to collect the full amount after month one. When the payment is refused, they fine you £12. There's no warning or communication - you can't tell it has happened. I discovered that there was zero balance on my card and thought "that's odd" and tried to find out why. Then the balance appears again with the £12 fine. When the balance re-appears, it has another £12 fine added for late payment. I managed to get that one reversed. Now , Bank of Ireland have just fined me £24.28 for "purchase interest" on a free balance transfer offer. You might ask how this reviewer has time to write a review but not to read the small print, but, believe me, I have tried. There's a lot of standard stuff on the back of the pdf statement that doesn't quite answer the questions, there is I think some online Fujitsu web software that doesn't always work, and there is the option of being phoned-back after a day or two. Summery: they make their money by fines. Avoid. Reviewed on: 16th May 2017

Fantastic service, easy to use.

I have had a credit card with the Post Office for almost 2 years. I love using the online login because I can check my balance at any time. It is easy to make payments with BACS on my bank account and the money clears very quickly. All statements are online - no paper - so great for the environment too. Would definitely recommend!! Reviewed on: 8th May 2017

Amazing Credit Card Company

Great for balance transfers and high initial credit limits Reviewed on: 24th January 2017

Balance Transfer Card

Very disappointing. Applied for and received balance transfer card with initial credit card limit in excess of £2500. HOWEVER , on receipt of the card my transfer limit was set at only £200 - no good to man nor beast! Reviewed on: 29th December 2016

So good

The long interest are period is so good for me Reviewed on: 9th December 2016

Good service

When the Post Office have messed up in the past, they've fixed it quickly without protracted arguments which is why I stay! Reviewed on: 7th December 2016

It's OK

Its okay but it has no incentives , like cash back etc which is disappointing Reviewed on: 6th December 2016

Non notification of direct debit domancy

I too, after years of having a PO card, have been very badly stung by a slight of hand by PO and BoI meaning that instead of paying of the total as I though I have accrued three-figure outstanding balance. Four calls to them (and dealing with my own bank) has left me with no option to pay - and close my account. I couldn't do that on the phone - as they no longer take payments by phone. Their internal 'complaints' team are a fraud. Under no circumstances use this shabby outfit who have NO customer service and frankly show the worst side of banking. Avoid at all costs. Reviewed on: 24th November 2016

Post Office Credit Card - Appalling Customer Service

A simple notification of address change. Wasted 30 minutes on the phone without any luck.. BB Reviewed on: 16th November 2016

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