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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (136 reviews)

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1.76

Based on 136 reviews, last reviewed 10th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

Awful at all aspects of customer service Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle;... Read more Reviewed on: 9th September 2024

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About this product

Post Office travel insurance reviews can help you to find out more about this company. There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Post Office travel insurance reviews can help you find out what other travellers have to say. You can also write your Post Office travel insurance review too!

Post Office Travel Insurance reviews (136)

Review of the Post Office, Travel Insurance:

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Diabolical & useless

Wasted £260. Buy a chocolate teapot, much more useful. Flight delay & baggage delay not covered, apparently Reviewed on: 19th April 2023

Pointless

Purchased travel insurance for our holiday in May 2022, had to unfortunately seek medical attention whilst on holiday. Attempted to claim this back when I returned home as per the policy and still no further forward, they have emailed asking for more information for the third time but when I attempt to reply it sends a message back to say their inbox is full and also unable to get through on the phone it just rings and rings. Luckily it was only approximately £100 so I have resigned myself to the fact I won’t get this money back, however, I purchase travel insurance so I’m covered which this policy hasn’t fulfilled, feel like I wasted my money purchasing cover. Would always discourage anyone from purchasing travel insurance from the post office very very poor and doesn’t fulfil its purpose. Reviewed on: 6th April 2023

This Firm are Are Crooks!!!

15 months and still waiting for payout on our travel insurance…Dozens of emails and to date no end in site. After being in quarantine in Dubai for 1 month they have not paid a single penny compensation!! Collinsons who deal with their claim ‘s are nothing short of corrupt!!! Beware of this….It’s terrible they keep asking the same questions over and over again. Then the whole process starts all over again !!! Reviewed on: 14th March 2023

Dreadful - barriers to claim

Flight delay over an hour should have been auto payout. Now asking me for written confirmation from airline. Reviewed on: 14th March 2023

Barriers to making a claim

Claiming online (as recommended) involves a website with basic faults (eg no option of entering password twice so you can check it, no 'eye' icon so you can see it). Password reset message not sent. Stuck. Ringing customer services gets you stuck in a queue of music on a loop, deliberately so you give up. How on earth are you meant to make a claim within the specified three months of the incident? Reviewed on: 8th March 2023

Horrible service and scammers

They automatically renewed my Health Insurance and withdrew the money from my account. I called them to complain, they apologised and promised me a refund in the next 5 working days, which I never receieved despite my continious calls chasing it 6 week later, I still haven't receved my money. The worst part is some of their advisers teated me like an idiot sometimes or a crook other times. Reviewed on: 25th January 2023

7 months and still waiting

I purchased an annual world travel insurance policy with the Post Office. It seemed very comprehensive and very easy to buy. Unfortunately I had my suitcase damaged beyond repair by an airline in June 2022, and had to make a claim. It's been an absolute fiasco since then, with no one seemingly taking any interest in my claim, intermittent emails from them asking for the same information all over again, the occasional apology for the delay, but no reassurance that this will ever be resolved. I feel lucky that i didn't have a really serious health or hospital claim involving a great deal of money, so in many ways I feel I've got off lightly. Will never buy PO travel insurance again - they don't deal with claims in a timely manner, or in my case, not at all so far. Reviewed on: 23rd January 2023

Would give no stars if I could

I have used Post Office Insurance for a number of years but will not use them again after a recent very poor experience. Customer Services emails contained incorrect information and referred to information that wasn’t contained within my policy. I had 3 emails and a frustrating call with a poor guy in Customer Services, who tried to be helpful, but could not answer my query and his manager, kept telling him the information I’d been given in email was correct. I eventually got an apology and confirmation they had been “Looking at the wrong policy”. The way the emails were written were totally unprofessional. All a shambles. Reviewed on: 18th January 2023

Worst ever insurance with travel company ever

Outsourced to collison UK who don't answer the phone, don't reply to emails. Reject claims on technicalities e.g. they want a letter for the cause of airplane delay which I have tried several times to get but been unable to (the airline have lost this information) and can only give me the time of delay. Left £3000 out of pocket as abandoned in Europe during a multi-leg trip to SE Asia. Take weeks to respond only to add arbitrary new hoops for you to jump through. I am sorry I gave £70 to this awful company. Reviewed on: 17th January 2023

Ripped off

I had annual travel insurance with the Post Office. They wrote to me before renewal to advise they could no longer offer cover, without explanation, so I purchased cover elsewhere. I’ve just looked at my bank statement and they have taken a premium, the same as last year! Reviewed on: 12th January 2023

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