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Jackie Williams

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Review of the Post Office, Travel Insurance:

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7 months and still waiting

I purchased an annual world travel insurance policy with the Post Office. It seemed very comprehensive and very easy to buy. Unfortunately I had my suitcase damaged beyond repair by an airline in June 2022, and had to make a claim. It's been an absolute fiasco since then, with no one seemingly taking any interest in my claim, intermittent emails from them asking for the same information all over again, the occasional apology for the delay, but no reassurance that this will ever be resolved. I feel lucky that i didn't have a really serious health or hospital claim involving a great deal of money, so in many ways I feel I've got off lightly. Will never buy PO travel insurance again - they don't deal with claims in a timely manner, or in my case, not at all so far. Reviewed on: 23rd January 2023

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