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Review of the Post Office, Travel Insurance:

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Barriers to making a claim

Claiming online (as recommended) involves a website with basic faults (eg no option of entering password twice so you can check it, no 'eye' icon so you can see it). Password reset message not sent. Stuck. Ringing customer services gets you stuck in a queue of music on a loop, deliberately so you give up. How on earth are you meant to make a claim within the specified three months of the incident? Reviewed on: 8th March 2023

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