Write a review

Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

View other Post Office products

1.79

Based on 137 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

Read all reviews See your review

About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

Worst insurer I have ever dealt with

After having heard of my flight being cancelled for the first time as the airline failed to tell me my flight was cancelled until I tried to check into my flight the day before . Post office and their loss adjusters have tried to wriggle out of paying out for my claim saying that as the airline didn’t tell me within the time frame of my policy being valid they would not pay for the villa which I had to pay for which was within the time frame of my policy . I have proved to them the confirmation of the flight being cancelled was within the the policy dates that I was on cover with them . Having worked in insurance for 25 years this is the most appealing service I have received . Do not by post office travel insurance . Only giving one star as I had to select at least one Reviewed on: 28th October 2022

Worst ever insurance with travel company ever

Outsourced to collison UK who don't answer the phone, don't reply to emails. Reject claims on technicalities e.g. they want a letter for the cause of airplane delay which I have tried several times to get but been unable to (the airline have lost this information) and can only give me the time of delay. Left £3000 out of pocket as abandoned in Europe during a multi-leg trip to SE Asia. Take weeks to respond only to add arbitrary new hoops for you to jump through. I am sorry I gave £70 to this awful company. Reviewed on: 17th January 2023

Ripped off

I had annual travel insurance with the Post Office. They wrote to me before renewal to advise they could no longer offer cover, without explanation, so I purchased cover elsewhere. I’ve just looked at my bank statement and they have taken a premium, the same as last year! Reviewed on: 12th January 2023

Absolute con artists

I have had yearly travel insurance for many years, and have never claimed. I am appalled that the one time that I need assistance, it has still not been resolved after 9 months. It is totally disgusting. Reviewed on: 11th January 2023

Don't buy from them

Put a claim in for medical treatment in the USA. That was in May last year. Now getting no responce. They claim I did not divulge a condition even though their form asked specific questions relating to it and I answered accurately and truthfully which is supported by my doctor. I now have received payment demands from US health care providers as they have not been paid. The stress has caused my health to take a poor turn and no one answers any correspondence. I am not writting to the ombudsman to complain. Reviewed on: 9th January 2023

outsourced service completely unresponsive

I submitted a straightforward claim over 3 months ago and have spoken to the call handlers 6 times. they are unfailingly courteous but the system does not allow them to even see what is happening. I have been promised a call back on several occasions but have never been rung back. I have finally complained. No complaints policy but the team will call me back within 40 days! Reviewed on: 5th January 2023

Never again...absolute con artists.

I had a train cancelled at short notice due to strikes so had to completely change my itinerary and pay for extra tickets. Post office travel insurance told me I wasn't covered because I wasn't in the city the train would've been leaving from when it had been cancelled. Why would I travel to a city if I knew beforehand the connecting train I had originally booked from there was cancelled and would never be leaving?? Luckily the difference I paid was only a couple of hundred quid. Some people I've noticed on here are getting swindled out of thousands. It's not the point though. I'm surprised these people are allowed to operate. Absolutely disgusting. AVOID THIS COMPANY LIKE THE PLAGUE. Reviewed on: 5th January 2023

Totally unsatisfactory

I put in a claim 6 months ago and provided full supporting documentation. I am getting nowhere . I now have the hassle of having to go to the financial ombudsman. How can the Post Office associate themselves with such a firm? Reviewed on: 4th January 2023

They have been ignoring my emails

They offered me a quarter of the amount of money I was due. Once I asked for an explanation they sent me a generic response that did not answer my question and proceeded to ignore all of my follow up emails. Reviewed on: 29th December 2022

Totally disgusted

I agree with all the dreadful reviews..proof of this proof of that..I been waiting since September...sent them everything...now saying they still haven't received stuff I've already sent... Reviewed on: 25th December 2022

Absolutely useless not worth the paper its written

Daughter was sick before our holiday at the hotel before our flight ! We rang 999 as we didn’t know what was wrong ! We attended a&e ! She missed her holiday so did my wife I went on with my other daughter! It’s taken almost a year to sort out ! And they are still not paying out ! Make you do all the leg work proof of this proof of that ! Emails to foreign hotels to prove she didn’t stay there ! Etc etc etc ! Avoid at all cost ! Absolute rubbish and you’ll wait 3 months to get an answer for one email. ! Reviewed on: 16th December 2022

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from ABTA Travel Sure 5.00 from 1 reviews
Travel Insurance
from Sainsburys Bank 2.02 from 22 reviews
Travel Insurance
from Total Travel Protection 4.84 from 135 reviews

There's still more to see!

Post Office has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub