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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Fast and easy

5
Fast and easy to use woth great value for money cover options Reviewed on: 19th July 2021

Best service for looking after the customers pets

5
My pet had to have surgery on her back leg and Purely Pets were so efficient and understanding at the time when i needed it the most. Reviewed on: 19th July 2021

pet friendly insurance

5
easy to choose appropriate insurance and understand Reviewed on: 19th July 2021

Perfect Pet insurance

5
After paying an annually increasing plan with Pet Plan for my dog (she is now 7) Next years cost direct debit was £46 I contacted Purely Pets online it was so user friendly and I manage to get an higher payout than previous for a fraction of the cost. Thank you Purely Pets! Highly recommend! Reviewed on: 19th July 2021

cats

5
Great cover, price and customer service Reviewed on: 19th July 2021

Great cover for great price

5
Great cover for great price - simple to set up Reviewed on: 19th July 2021

Brilliant customer service and excellent staff

5
Great friendly staff good customer service Reviewed on: 18th July 2021

Hi the helpline is grate and quality of service was great

5
The help desk was great and quality of service was good Reviewed on: 18th July 2021

Very good

5
Easy to use and very helpful . I was very happy. Reviewed on: 18th July 2021

Quick easy and affordable

5
Wanted pet insurance which affordable but good. This was the best Reviewed on: 18th July 2021