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Purely Pets: Pet Insurance reviews

4.67
Based on 2,027 reviews, last reviewed 10th Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

They always honoured our claims We had a policy that was risk share - 20% paid by us and 80% by purely pets. Our dog developed several illnesses including thyroid cancer and pancreas... Read more Reviewed on: 10th April 2025
John T's avatar
John T

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2027)

undertsanding and effecient service

5
Very easy to deal with, and excellent communication, staff are very understanding regarding pet illness queries and make the whole process simple once the claim has been authorised. Reviewed on: 10th July 2019

Brilliant

5
Never had a problem, had a few claims etc over the years, paid out no quibble and the price per month for insurance is very reasonable. Reviewed on: 10th July 2019

Barking suppurrrr

5
At last a insurance you can trust No fuss ,straightforward ,helpful Reviewed on: 10th July 2019

Does exactly what you need from an insurance company.

5
Bought insurance for my Boston terrier who developed epilepsy. Every time I claimed, I’ve received a payout in around 5 days. Consistent and reliable. Reviewed on: 10th July 2019

Outstanding Insurance. Reliable and Trustworthy

5
This insurance provides everything I was looking for to insure my pet. There are many other companies out there but Purely Pets stood out for me because it covers a wide range of elements, I was able to trust them and their customer service is excellent. Highly recommended Reviewed on: 10th July 2019

Fantastic service

5
Never had any problems with them, pay the vet directly, fast and friendly service Reviewed on: 10th July 2019

Easy to set up and understand great communication

5
We went with purely pets as the site was easy to understand and the insurance straight forward. Their communication is easy and regular updates are given. We would recommend them as a company for pet insurance. Reviewed on: 10th July 2019

Great service

4
I’ve been with this company for quite a few years now and have had reason to claim on my policy on three occasions. The claims were dealt with in a quick and efficient manner. Reviewed on: 10th July 2019

Great for older cats

4
Have had no problem with making claims, although XS and % of vet fee to be paid still makes vet bills work out expensive. Wish I could claim on prescription diet. Customer service very helpful Reviewed on: 10th July 2019

Easy to navigate and great value

5
Fab insurance, no quibble pay out. Easy to navigate and very fair pricing. Reviewed on: 10th July 2019

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