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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Very helpful customer service.

5
For the first time I have had to make an insurance claim for my spaniel. Purely Pets guided me through the process and for making a continuation claim for an ongoing resultant problem. They settled directly with the vet as requested. The lifetime cover is expensive but it is good to know that it works when you need it. Reviewed on: 15th July 2021

Simple, easy and effective.

5
Catered for my pets needs. Easy documentation to understand which is always nice and they even sent me a wee welcome package. Would recommend. Reviewed on: 15th July 2021

Purely pets the best for less

5
Purely pets are the best pet insurance for me . Being a pensioner especially. They are one of the cheapest i could find and still at high level of cover. They are very fast to respond to anything including claiming . I recommend them completely. Reviewed on: 15th July 2021

Pet Insurance

5
Great Pet Insurance very competitive price. Reviewed on: 15th July 2021

Good value.

5
A well priced and comprehesive pet policy Reviewed on: 15th July 2021

Reasonable price , clear communication

5
Easy to register, very reasonable cost on compare website and a very good amount of cover , havent had to use yet but am confident i have made the write choice for my chase , he is a pug puppy i did shop around alot trying to find a good monthly cost that was affordable yet found that for a decent amount of cover other insurance cost double if not even more. Reviewed on: 15th July 2021

Excellent service

4
Excellent uncomplicated service. Nice to be able to speak to someone in person. Reviewed on: 15th July 2021

Good company

5
Insuring my dog with Purely Pets was a simple, straightforward procedure. The cost is very better than all the other insurance companies for the cover I wanted for Gyp. Reviewed on: 15th July 2021

Fantastic Pet Insurance!

5
Website very easy to use and navigate. Prices for each level of insurance extremely competitive, and in some cases cheaper for greater cover! Simply brilliant. Reviewed on: 15th July 2021

Quick response from customer service

5
Have taken out two life time Insuarance policies for my dogs, competitive prices and quick response from customer service when called for assistance Reviewed on: 15th July 2021