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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

21/502890/FULL

5
telephoned agent to enrol my shih-tzu bitch & the person i spoke to was very polite gave me a comprehensive breakdown of the policy which helped me to make my decision.thankyou Reviewed on: 15th July 2021

Good company, would recommend

5
I've been using purely pets for over 6 years now I woukdnt use anyone else. Good prices, everything covered in the premium. Would definitely recommend Reviewed on: 15th July 2021

Very good cover at a competitive price

5
So easy to use the site and the cover is brilliant at a very reasonable price Reviewed on: 15th July 2021

Excellent cover,and so much more affordable than other providers for the same benefits.

5
My last providsr almost doubled our premium cost after a claim.I expected xome kind of rise,but nothing on the scale we were confronted with. Reviewed on: 15th July 2021

easy to deal with at an affordable price

5
I changed from a previous insurer who i stayed with for 6 years they kept increasing my policy every year even though I have never had a claim I now have a higher level of cover for 50% less cost Reviewed on: 15th July 2021

Highly Recommend

5
Great service, would highly recommend. Reviewed on: 15th July 2021

Purely Pets are pawfect xx

5
I would like to review if and when l have to make a claim Reviewed on: 15th July 2021

Easy to contact and excellent service

5
I am kept updated regularly via email and find the process of submitting claims very easy to follow Reviewed on: 15th July 2021

Good customer service

5
There was a delay with my claim and when I spoke to customer service, they were very informative saying there was a massive backlog and they were very sorry. They gave me some money off my bill for compensation and I was very happy with their service Reviewed on: 15th July 2021

Just what We wanted

5
Thankfully we have not had to use our insurance but we have peace of mind should we ever need to Reviewed on: 15th July 2021