Write a review

Purely Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.8 (2026 reviews)

View other Purely Pets products

4.66

Based on 2,026 reviews, last reviewed 11th Feb 2025

No new 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025

Read all reviews See your review

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no ma...

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

Excellent service at an affordable price

Purely Pets provide an excellent service at an affordable price. All their processes are simple to follow and claims are settled promptly and without fuss. Reviewed on: 15th July 2021

Please do not use. Reviews are not left by people who claim

Wait over 4 weeks for a continuation claim then ask for full vet history which they had from the start. Now cancel the claim for us to start all over. Reviewed on: 13th April 2022

Absolutely horrendous

Absolutely horrendous. I've had pet insurance for over 20 years and this company is simply the worst. They take an absolute age to p[process any claim and try their hardest to avoid paying out. Communication is non-existent and any emails sent to them go unanswered. One of my cats died back in December and still they haven't completed the claim. They're excellent at taking the money but when it comes to claiming the customer service is absolutely appalling. All my policies are ... Reviewed on: 23rd March 2022

A simple claim made difficult by Purely Pets

Update: No longer responding to my emails now, great. I'm failing to understand why I was called (a month ago at the time of writing this - March 2022) about a confusion in my dog's claim that didn't even make sense to have that confusion in the first place after all the vets papers and even my dog's passport I provided (they basically couldn't figure out why my dog has no records with my old vets who I haven't been with since March 2020 when I moved house and perhaps because I... Reviewed on: 14th March 2022

avoid like the plague

Everyone seems super-happy about how cheap and easy it is to take insurance out with this company. When it comes to making a claim however, they are totally rubbish; weeks/months between communications, and then only when chased. They seem to purposely mis-understand information that is clearly provided to them on multiple occasions in simple and unambiguous English about the fact that the issue was not a pre-existing condition. Avoid like the plague as they are as bad at paying... Reviewed on: 4th January 2022

Excellent cover for a great price

Purely pets are a great company, fair on pricing and cover and so helpful. Reviewed on: 10th October 2021

Top dog insurance

After lots of comparisons with other insurers, Purely Pets were "Top Dog" for my pooch. From start to finish, the process of taking out the insurance, to becoming a customer has been very easy. The fantastic level of cover was my main priority along with the monthly cost. And the newsletters are really informative too. I would highly recommend using Purely Pets for your treasured pets. Reviewed on: 10th October 2021

Great insurance

Had to make a claim for my dog as she had a lump on her leg. The customer service was amazing on the phone always asked how my dog was at the end of the conversation and very helpful and polite. I got the correct money back, it did take a little while but I was happy to wait. Reviewed on: 10th October 2021

Great value

This is my first pet insurance purchased. I shopped around and was amazed at the value and cover you get. Easy to use webpage. Reviewed on: 9th October 2021

Helpful

It was almost a pleasure giving money away when dealing with Purely Pets. Found them to be very helpful. Reviewed on: 9th October 2021

Value for money.

Switched from another pet insurer to Purly Pets as they were cheaper for better cover for my dog. Reviewed on: 9th October 2021

Alternative products

Pet Insurance
from MORE THAN 2.41 from 111 reviews
Pet Insurance
from Vetsure 4.00 from 1 reviews
Pet Insurance
from Pet Protect 3.52 from 31 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub