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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.8 (142 reviews)

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1.43

Based on 142 reviews, last reviewed 4th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

14%

77%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

I would give them a ZERO if I can. I would give them a ZERO if I can. 2024 New Years Eve I was returning back from Scotland to Leicester and the weather was pretty bad, heavy winds and ... Read more Reviewed on: 4th January 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (142)

Review of the RAC, Breakdown Cover:

Garbage and not safe for women

Called 4.40pm, alone in car park, electrical faults, told RAC would be there at 8pm. Had to move car as car park was closing and area was dark. Was told it was not safe to move car but then told by other operator it was my decision. Drove car with rattling engine to main road with hazards. Told it would be around 10pm. No escalation about female on own, in dark. Drove 5 mph home. Told RAC would be here by 1.50am. Escalation team rang said now I was home safe, no guarantee of time as other people may be vulnerable. What a ridiculous service. Spike to 9 people all saying something different. Wish I had never left the AA. Now told it will be tomorrow BUT no guarantee anyone would turn up. Reviewed on: 4th October 2024

Waste of time and money.

It's currently 1:33am and I've been waiting for recovery for 10.5hrs. Every time I've rang I get fobbed off by being told someone from dispatch will ring me yet here I am still stranded. I've had to pay out for a taxi to get my wife and my 6yr old son home and I'm now also going to lose a days wages as I'm going to miss work. Unhappy is an understatement. Reviewed on: 21st November 2022

Dreadful service

18 hours later we have a new tire. Called RAC at 4.20 yesterday and we ended up asking for them to put us up for night as we were still waiting in the car at 1am. Lost trust in them as they kept saying we’ll call you back in x amount of time and were very late calling. Reviewed on: 11th November 2022

Not reliable waste of money

I asked to wait from 11:39 until now 19:22 nobody showed almost 8 hours of waiting. I'm paying the maximum the top level of breakdown, I will change to the AA Reviewed on: 6th November 2022

Best breakdown

Been with RAC fir years they respond very quick and very friendly staff Reviewed on: 14th October 2022

6 weeks to repatriate from France

Shocking experience, after waiting for 6 weeks we are still awaiting our caravan to arrive! Rubbish service, French customer service completely useless as are the UK complaints department. How do you complain about the complaints department? Avoid at all costs. Reviewed on: 12th October 2022

Astonishing bad attitude to customer service

Absolutely terrible customer service and appalling attitude when you make a complaint: Apparently, according to their response, our expectations were too high. Should we have expected better than the following?: Taking over 25 hours from them establishing that recovery was necessary, to getting us the 118 miles home. Getting almost zero updates/information during all of that time, about what was/wasn't happening. (What little we did get was almost entirely incorrect). Being given false promises and lies just to get us off the phone. Discovering twice that the 'trusted partner' recovery companies were not prepared for the fact that we also had a trailer because the RAC hadn't bothered to tell them*. Discovering when the second truck arrived, that he could only take us 46 miles. Being dumped in a lorry park from 9.15pm for 16 hours. Discovering after the arranged time for a third truck to be there, that the RAC hadn't bothered to arrange anything at all. Being told at 9.40pm (7 hours after the first recovery was arranged) that a truck would eventually be with us in 3 hours only to find out later that the reason it didn't arrive at all that night was that they didn't actually request it*. Being told at 2am that we could claim back some of the expenses that we had incurred due to being left stranded but then being given incorrect information about how to claim it back. Being told at 2am that we would get a phone call around 7.30am to tell us when a truck would arrive and having to chasing it up 2 hours later because still nobody had phoned. Being told at 9.45 that it was on its way, to then later finding out that (again) they hadn't actually requested it and still didn't request it until over an hour later, and again, they forgot to tell them we had a trailer!* (*I have received evidence from the 'trusted partner' recovery companies regarding the information supplied by the RAC and the times and content of communications between the parties). Obviously we lodged an official complaint at the time and asked them to call us within a few days of our return. They ignored it: we heard nothing so I contacted them again 18 days later. When they finally decided to reply, they said things like "sorry to hear how disappointed you were"..."on this occasion we failed to meet your expectations", rather than any regret about the level of service they had provided. They told us a different way to claim back our expenses, which we have done, and they have ignored that too. They have not bothered to provide any information about their complaints procedure, (if they have one). They have basically taken absolutely no responsibility at all for anything and they obviously just don't care about the ordeal they put us through. Perhaps they will care about the publicity that will follow. Reviewed on: 29th September 2022

Cowboys

As a member of the RAC I expected them to treat me right they turned up when I had broke down on time as they had given me me an estimated time of 4 hours when he told me my car was damaged in the engine I had to question him when I said can I drive home he said yes this was said in front of witnesses I took his advice and drove home some 50 miles away down the motorway 30 miles into the journey inevitable happened my engine blew up and the RAC come back out and told me home which they should have done in the beginning according to professional qualified mechanics in Blackpool this is cost me over 3 thousand-pound. Thanks to the RAC and they have the audacity to lie to me saying they're mechanic never said it it the Mechanic also said the band had done over 120000 miles in his report when in reality it has done little more than 80000 miles what an absolute joke do not trust the RAC go to the AA or green flag Reviewed on: 27th September 2022

Service

Rapid, excellent response time and repair Reviewed on: 26th September 2022

Top

10/10 never had any problems. Quick to response to call outs. Reviewed on: 13th September 2022

Terrible service

You only find out how good or bad a company is when you need them. Broke down near an airport when about to collect family. Given unbelievable 4.5 hour attendance time, they were not prepared to prioritise in any way. Had to arrange at considerable personal cost for family to get home. Predictably RAC don't want to know, they have no customer service ethic. They couldn't care less about me and just parrot terms and conditions. I wont be renewing and would advise prospective customers to steer well clear. Imagine if you were stranded in a dangerous place having to wait 4.5 hours for them to deign to arrive. Reviewed on: 1st September 2022

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