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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.76 (150 reviews)

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1.38

Based on 150 reviews, last reviewed 21st Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

13%

78%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

RAC con with £25 admin fees! RAC con with £25 admin fees! I called 3 weeks ago to say i had sold my car and to ensure the policy would not auto renew. I also checked the day befor... Read more Reviewed on: 21st April 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone. ...

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RAC Breakdown Cover reviews (150)

6 hours waiting for recovery attaden.

One of the worst service ever from RAC , I had to wait 6 hours but no didn’t turned up no explanation what so ever. Reviewed on: 28th May 2023

Corporate bullies

As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to wa... Reviewed on: 4th May 2023

Do not use RAC

I broke down at 5.30pm. Patrol arrived at 9.00pm. Left me at 9.30pm with supposedly a tow truck booked. 10.30, 11.30 and 00.30 all came no truck. One was never booked by the RAC it was all a lie. Highways and Police moved me to a Shell petrol station at 1.00am. Unbelievable then RAC wanted me to leave my keys with a 20 year old behind the counter and they would get it home to me in 3-5 days with national recovery. I declined and was told a RAC tow truck was booked for 8–10am and... Reviewed on: 16th April 2023

NO RESPONSE

Rated 1 out of 5 stars Updated just now NO RESPONSE FROM RAC… This has been by far the worst renewal I have ever had. Double the price and then agreed a new price which they then sent through slightly more. When I complained it took 3 weeks for a mundane response to say they would get the original person to contact me, guess what no contact and by now no cover. Contacted again and sent CEO email and you've guessed it nothing. Nobody at the RAC gives a damn about a renewal or cu... Reviewed on: 9th April 2023

Safe

Which is how I want to feel when on the road. Feel so safe and assured the RAC have my back Reviewed on: 6th April 2023

RAC is fraud

I bought a pay as you go policy with RAC today at around 6.30 pm, paid £199 for reg no. CT13KTD. I told while purchasing the policy that i am 30-40 minutes away from my car. I called the RAC again at around 7.18 pm after reaching my car and I was told that technician shall reach in about 45 minutes. I waited for another 45 minutes and then called RAC 3-4 times and everytime I was given some excuse. No one called me yet. I called again and asked to cancel the policy and RAC told ... Reviewed on: 2nd April 2023

26 hours for recovery

26 hours before they got us home 2 kids 1 OAP absolutely disgusting Reviewed on: 30th March 2023

Awful

Awful Awful, I broke down and called asking for membership including a tow home, I paid 340 pounds on the phone and was told I would have an additional charge of 180 for recovery back to my house, they arrived 4 hours later in a small assessment veh to tell me I needed a tow and it would cost me 585 pounds, utter cowboys, I cancelled the membership immediately and I am awaiting a refund, avoid avoid avoid Date of experience: 30 March 2023 Reviewed on: 30th March 2023

Absolutely positively horrific

AVOID THIS USELESS COMPANY AVOID THIS USELESS COMPANY So I broke down on my way home from Scotland on Thursday 16/03/23 at 07:40, 08.03 - first contact with RAC, the usual speal, we will get you recovered ASAP likely to be up to 3 hours. Not haply but oh well so be it 08.34 - second contact, RAC contacted me to tell me that beciase it's going to take so long for recovery we are sending you a hire car as soon as enterprise opens. I thought wow great service thanks. ALL DOWN HILL ... FROM HERE IM AFRAID. 11.12 - contacted RAC for an update as still no hire car and we were coming close to the original 3 hour window I was given only to be told that my case is with a specialist department and they do not accept calls, she couldn't tell me anything else, but she assured me someone would be in touch with me very shortly. 11.54 - I contacted all the local enterprise car hire centres local to where I was to see if amything had been booked for myself or the RAC and they had not heard anything. 12.00 - contacted RAC again to ask them what is going on with the hire car or recover as we are now passed the 3 hour time frame I was originally given and to mention that none of the enterprise in the area had a booking for me, I was told they sometimes use other hire company's, so I continued to wait. 12.46 - I recieve a text message saying my taxi has been booked, call this number for taxi related updates to which I called and got through to a complete different company that told me that the taxi will be taking be to dumfries (back to scotland) I said why, she said she didn't know, the pick up location was also wrong. 13.47 - I got a phone call of a taxi driver saying he has arrived for me, I contacted RAC again got passed through to 4 different departments and finally found out the taxi is taking me to enterprise in dumfries, 40+ miles away, not the one in Carlisle which is 7 miles away. They told me to leave the van and leave the keys in the petrol station with a cashier they will collect the van later. So on 18/03 we contacted RAC to find out where our van is, they told us they don't know and can't tell us amything as its with a specialist department and they don't have a phone number but here's an email adress. We are now on 22/03 and we have been contacted by the police to say that one of our vans has been dumped at Carlisle todhills rest area, yes almost 1 week on and it's still in the same place!!! REDICULOUS!!! SAVE YOUR MONEY THEY ARE THE CHEAPEST FOR A REASON!!! Reviewed on: 22nd March 2023

Worse company on Earth

I cannot expressed how upset I am with this company, my car broke down in the middle of nowhere and they wolf me they will come, after 7 hours waiting they just told me no, just to go Home and they will pick it up tomorrow!!!!! They refused to pick me up because now is too late and the garage will be closed!! This is a joke!!!!!! I am in a not safe place and I cannot leave my car here! They are the worse people o have even encountered. Reviewed on: 24th January 2023

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