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RAC: Breakdown Cover reviews

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1.44
Based on 137 reviews, last reviewed 7th Nov 2024
100% decrease in 5 star reviews
in the past 90 days
13% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
15%
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7%
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1%
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2%
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75%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024
Westley 's avatar
Westley

Latest lowest rating:

1

very bad behaviour. very bad behaviour. poor customer services. people are very rood. Reviewed on: 7th November 2024
ateeq's avatar
ateeq
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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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RAC Breakdown Cover reviews (137)

6 weeks to repatriate from France

1
Shocking experience, after waiting for 6 weeks we are still awaiting our caravan to arrive! Rubbish service, French customer service completely useless as are the UK complaints department. How do you complain about the complaints department? Avoid at all costs. Reviewed on: 12th October 2022
Nigel emberson's avatar
Nigel emberson

Astonishing bad attitude to customer service

1
Absolutely terrible customer service and appalling attitude when you make a complaint: Apparently, according to their response, our expectations were too high. Should we have expected better than the following?: Taking over 25 hours from them establishing that recovery was necessary, to getting us the 118 miles home. Getting almost zero updates/information during all of that time, about what was/wasn't happening. (What little we did get was almost entirely incorrect). Being given false promises and lies just to get us off the phone. Discovering twice that the 'trusted partner' recovery companies were not prepared for the fact that we also had a trailer because the RAC hadn't bothered to tell them*. Discovering when the second truck arrived, that he could only take us 46 miles. Being dumped in a lorry park from 9.15pm for 16 hours. Discovering after the arranged time for a third truck to be there, that the RAC hadn't bothered to arrange anything at all. Being told at 9.40pm (7 hours after the first recovery was arranged) that a truck would eventually be with us in 3 hours only to find out later that the reason it didn't arrive at all that night was that they didn't actually request it*. Being told at 2am that we could claim back some of the expenses that we had incurred due to being left stranded but then being given incorrect information about how to claim it back. Being told at 2am that we would get a phone call around 7.30am to tell us when a truck would arrive and having to chasing it up 2 hours later because still nobody had phoned. Being told at 9.45 that it was on its way, to then later finding out that (again) they hadn't actually requested it and still didn't request it until over an hour later, and again, they forgot to tell them we had a trailer!* (*I have received evidence from the 'trusted partner' recovery companies regarding the information supplied by the RAC and the times and content of communications between the parties). Obviously we lodged an official complaint at the time and asked them to call us within a few days of our return. They ignored it: we heard nothing so I contacted them again 18 days later. When they finally decided to reply, they said things like "sorry to hear how disappointed you were"..."on this occasion we failed to meet your expectations", rather than any regret about the level of service they had provided. They told us a different way to claim back our expenses, which we have done, and they have ignored that too. They have not bothered to provide any information about their complaints procedure, (if they have one). They have basically taken absolutely no responsibility at all for anything and they obviously just don't care about the ordeal they put us through. Perhaps they will care about the publicity that will follow. Reviewed on: 29th September 2022
Daras Rich's avatar
Daras Rich

Cowboys

1
As a member of the RAC I expected them to treat me right they turned up when I had broke down on time as they had given me me an estimated time of 4 hours when he told me my car was damaged in the engine I had to question him when I said can I drive home he said yes this was said in front of witnesses I took his advice and drove home some 50 miles away down the motorway 30 miles into the journey inevitable happened my engine blew up and the RAC come back out and told me home which they should have done in the beginning according to professional qualified mechanics in Blackpool this is cost me over 3 thousand-pound. Thanks to the RAC and they have the audacity to lie to me saying they're mechanic never said it it the Mechanic also said the band had done over 120000 miles in his report when in reality it has done little more than 80000 miles what an absolute joke do not trust the RAC go to the AA or green flag Reviewed on: 27th September 2022
allan owen's avatar
allan owen

Service

5
Rapid, excellent response time and repair Reviewed on: 26th September 2022
Maxine Heath 's avatar
Maxine Heath

Top

5
10/10 never had any problems. Quick to response to call outs. Reviewed on: 13th September 2022
Paige Jones's avatar
Paige Jones

Terrible service

1
You only find out how good or bad a company is when you need them. Broke down near an airport when about to collect family. Given unbelievable 4.5 hour attendance time, they were not prepared to prioritise in any way. Had to arrange at considerable personal cost for family to get home. Predictably RAC don't want to know, they have no customer service ethic. They couldn't care less about me and just parrot terms and conditions. I wont be renewing and would advise prospective customers to steer well clear. Imagine if you were stranded in a dangerous place having to wait 4.5 hours for them to deign to arrive. Reviewed on: 1st September 2022
Maurice's avatar
Maurice

Terrible service

1
Don't use this company unless you want a terrible service. Waiting more than 5 hours for them to come with 5 year old in the car. Was promise couple times that they will come but no. The customer service keep lying. Reviewed on: 1st August 2022
kelvin koh's avatar
kelvin koh

RAC European cover refuced to come !

1
Hi, I bought a single-trip European brake-down cover and paid £63 a day thinking that will cover if anything happens, BUT! In Europe, my screen wipers fail, in the rain on the motorway, and RAC refused to come to help me up !!! Terrible response after complaint to the RAC complaint, team !!! Reviewed on: 14th June 2022
aurius s.'s avatar
aurius s.

A 60 hour recovery nightmare

1
A 60 hour nightmare! I'm only giving one star because zero isn't an option. I have just had an unbelieveably bad experience with the RAC. My van broke down and I requested help at 12.30pm on Sunday. It was agreed that they would send a recovery truck to transport me and my van 120 miles to my home. To cut a long story short,they left me stranded, a lone woman with health problems, left for 12 hours at the roadside on a dark lane. Initially I was refused a hotel for the night but 4 hours later after practically begging, I was booked into one and told that I would be collected at 10am the next day. I spent all day waiting and was eventually taken back to my van at 5pm, only to have to return back to the hotel for another night when the van couldn't be recovered that evening. They lied to me repeatedly and I had no idea what was going on. Eventually they got me a taxi home on Tuesday afternoon with my van arriving home at midnight. It was 60 hours in total from when I first contacted them. Disgusting lack of concern and the worst customer service I've ever come across. I must say though, the patrol man who attended twice, was a lovely man and he did his best to help but the people on the other end of the phone made his job very difficult. Reviewed on: 8th June 2022
Deborah Clare's avatar
Deborah Clare

DON'T USE THEM, APPALING CUSTOMER SERVICE!! & COMPLAINTS TEAM

1
Terrible customer service APPALING!!!!! DONT USE I had my breakdown policy with the RAC, I was happy with them until I had accidentally (without knowing or any contact) missed a payment, February 2021, I then a few days later called them out as I had broken down. I was told on the phone that the payment had not gone through, so I asked them if I could pay the monthly premium and I was told no as this account had been closed, I then had to pay £180 upfront as I had no other alternative other than being stuck on my own on a motorway layby. I then made a complaint about this and of course, it went in their favor as most companies usually do this as they don't want to accept blame or support customers who have been badly treated. At this point I ended up moving to another breakdown firm who I have now been with for some time and happy with their service. February 3rd 2022, I got a call from the RAC much to my surprise, I was asked about my renewal, I advised them that I had not stayed with them due to the service I had received, she then re-opened the complaint. On the 19th day of the complaint, I called up asking for an update as if not I wanted to be able to escalate further, I was told on the phone that someone would then call me back the same day before 7 pm, this didn't happen but around 6.45 pm I had an email to say that they needed a further 20 days to look into my complaint, which I was not happy about but I had to wait. 17th March, I then chased up via the Twitter page I then around an hour later get a snotty email that said the following: I've now looked into the concerns you raised on 3 February 2022 and wanted to let you know the outcome. 'Our records show that we responded to your complaint under a sperate case reference REF WAS HERE and our findings were emailed to you on 25 February 2021 and read at 10.28.My follow up email was also ready that day at 15.07. I'm confident all of your concerns have been fully investigated and that we're now at the end of our investigation process but can find no justification to change the decisions that we have conveyed to you. Whilst it is always our aim to resolve matters of contention to our customer's satisfaction, I very much regret that on this occasion we are not able to do so. Your rights of escalation were provided to you in the email on 25 February 2022 and this complaint will now ne closed. Thank you again for taking the time to get in touch we appreciate your feedback' They haven't even bothered to look into the new complaint that I put forward, I would not have even put the complaint forward had the lady on the 3rd February this year not mentioned it she did the complaint with me over the phone, something is wrong somewhere. The customer service and the way they treat customers are unfair! I also was not aware that the £180 was for the year! So I had paid out unknowingly for 2 x breakdown memberships, I suffer from severe anxiety and every time I have dealt with this company they have been so unhelpful and not understanding of this at all. Don't use them unless you want ripping off and poor customer service! Reviewed on: 17th March 2022
Anita Shellabear's avatar
Anita Shellabear

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