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Michelle

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Review of the RAC, Breakdown Cover:

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Stranded for 13 hours

When I took out recovery with RAC, I did so on the understating that recovery was typically 45-60 minute. Travelling 5 hours up north for our annual holiday to Ayr, our car experienced a rear tyre blow out on the A1(M) we managed to pull onto the hard shoulder & contact yourself for recovery, 10.49 am. So now stuck at the side of the A1(M) with 3 children & a disabled husband, recovery time slots kept changing. Been waiting that long with the hazards on, it drained the car battery. 10.49am I reported the breakdown 16.53pm the recovery truck turned, finally this nightmare is over... Nope were then informed were being recovered to services & then we need to wait again for RAC recovery. It then took recovery truck & my husband over 1 hour to get the car on the truck, as steering was locked, battery dead & no means to jump or power the battery. 18.10 & were moving, we arrived at the service station at 19.08, still 31 mile from home. Rang RAC again 19.29 was given an allocated time of 20.24. Which then switched to 10.14pm - 1.14am. Our first day of our holiday completely gone all because what should have took around 60 minutes in actual fact took over 13 hours and we still wasn't recovered. 00.15 I seeked my own recovery. I am absolutely disgusted that you are miss selling the cover time & leaving (in your words) "high priority" people in a very dangerous location for 7 hours. Over 13 hours I've waited to be recovered with 3 children & my disabled husband! Complaint submitted. Reviewed on: 11th August 2023

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