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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.73 (177 reviews)

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1.48

Based on 177 reviews, last reviewed 26th Nov 2025

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

14%

78%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

absolute disgrace . absolute disgrace . cancelled within 24 hours , there was no mention of cancellation fee or admin fee to cancel . when told we wd be charged for cance... Read more Reviewed on: 26th November 2025

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (177)

22 hrs and still waiting

I phoned at 1500 because I'm car broke down whilst picking up my children from school. I phoned and was told as I have three very young children in the car I would be a priority. An hour waiting in minus 2 I managed to get a friend come and take the children home whilst I waited. Two hours later I was still waiting with no contact from RAC my friend came and picked me up so I could go and do dinner for children. I got home where I had internet and the online waiting time went up to 2200. This was a full 6 hrs after I rang. So how was this an emergency time from them. Lucky for my friend or I don't know what I would of done. It got to nine at night and still no contact, I got someone to tow it home with me sonat least it was at my house. Very dangerous with no engine but options were limited. We got it home and I phoned RAC again. They said it'll be tomorrow now,early morning. I'm sitting here now writing this with still no contact. It's been a full 22 hrs of waiting for them to help me. I would of died in the car if I was left waiting. STAY AWAY! I wil never use these again and will cancel my membership today. Pay ore and go AA. Reviewed on: 30th November 2023

Worst place to have Breakdown cover

The worst breakdown service ever. Shame there are no negative stars to give. Reported a breakdown at 4:15pm, rescue van came in about 45 mins. They said car needs to be towed, waited for tow truck until 11pm in the me of nowhere 100 miles away from home. And all they had to say is sorry! Shame on you. Reviewed on: 29th November 2023

Waited 10hrs in the middle of nowhere in 0 degrees

I have waited over 10hrs in the middle of nowhere in 0° on motorbike. I have been customer with them over 7 years. Never had to use them until now and I wish I was with another company. Complete waste of money. They don't care about you or your viecle. Reviewed on: 28th November 2023

Waiting for over 7 hours in the cold

Been waiting for over 7 hours in the cold waiting for my bike to be recovered thay don't care don't waste your money maybe try the aa or green flag been a rac customer for over 10 years and I have only had to call them out 2 times the first time thay refused to recover my car that was then subsequently stolen thanks yo them not doing the job I pay them to and now thay have left me at the side of the road and refused to tell me how long thay are planning to leave me sitting in the cold thanks rac for a Disgraceful service Reviewed on: 28th November 2023

Do not use

Avoid theses cheating lying overpriced con people. They made 200 million plus list year and failed to provide a service I paid for Reviewed on: 27th November 2023

Crooks

I cancelled my policy a week before it was due to be renewed and they still took the money from my account, When i complained they said the agent i delt with did not cancel the policy and it would be two weeks before I would get a refund. this is a blatant disrespect for customers and what ever happened to the 14 day cooling off period (contract law) Reviewed on: 25th November 2023

Garbage

Just don't join. Save yourself the headache Reviewed on: 23rd November 2023

Excellent

Broke down on hard shoulder in old camper van on way to Devon Within the hour James the patrol man was towing me to a safe area , he then popped to a motorfactors to pick up a part & fitted a fuel pump in no time at all Execellent service Reviewed on: 28th October 2023

Bad evil service and rip off

And the reason I was a Members of the evil rac breakdown they discriminate against disabled customers and provide bad evil service Reviewed on: 26th October 2023

rubbish

I have been waiting patiently for two days since the breakdown of our van only to be told when i called richfords motors this evening to chase the pick up like i have done for two days and two nights, that’s when I was told the vehicle cannot be seen. She said that i should ring the police because the road has double yellow lines. i said i have this vehicle tracked and it has not moved. she won’t let me speak so i screamed out of frustration. she still won’t let me speak (i don't know how these people are making their way into such positions where they are trusted to deal with frustrated human beings.) I tried to explain to this lady to speak to the driver to look around the petrol station (at this point i gathered the vehicle was within the petrol station compound but by the road and very visible) instead of listening she allowed the driver drove away wasting everyone’s time. Mind you, i called them before finding out about this. No one cared to contact me to say they could not find the vehicle. This, i am not sure happed, i don’t think anyone went to pick up this vehicle. They told me i must speak to RAC to rebook the pickup. However, when i called the first time and spoke to a lady she asked me to hold on while she speak with the richfords motors. She came back with some story that the vehicle is with the police even though i have explained that the vehicle is still there and i had called the petrol station to confirm. The lady at the petrol station even told me that they need the van moving asap because they have a delivery in the morning and the van is in the way. That lady at RAC asked me to hold on the second time and then hung up on me. I rang richfords again and was told there is nothing they could do, that i must ring RAC again. I have been treated like i am insane. i feel insulted and very stressed. I have been understanding with the whole scenario because i understand the situation with the flood but this treatment from you and your contractor left me shocked and very disappointed. I have been with you guys for over 8 years now and this treatment goes to show me the kind of service you provide. I rang the second time and this time a gentleman called Mohamed picked up and was nice. He too was poisoned with the made-up and insane story of the van being towed by the police. not sure who hired this person in this richfords office. people saying things without fact. obviously says their level of education. Reviewed on: 22nd October 2023

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