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Michael Kelly

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Review of the RAC, Breakdown cover:

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Disgraceful

Absolute disgrace of a company. Rang them to get my bike recovered as advised by my dealership because my Petrol cap had seized. The patrol attended and proceeded to try and prise open the cap with a screwdriver. I asked him to stop and his reply was, let me get a bigger screwdriver. At this point I told him do not touch the bike again and asked him to get it recovered. His reply was, I’m trying to f@&cking help you mate. I was bemused to say the least. I once more asked to get the bike recovered and he refused, jumping in his van and driving away. I made a complaint to ktm regarding the incident. Which they was amazing and gave me £400 compensation and a sincere apology. Whereas rac have taken over 2 months to respond to my complaint, saying there is no evidence to say their patrol did the damage and claim they aren’t at fault. If this wasn’t a free service provided by ktm, I’d never buy any breakdown cover from these cowboys. I hope ktm read my review and assess wether they are in business with the right breakdown service. The rac’s customer service is absolutely non existent and they should take a leaf from ktm book. Avoid at all costs. Ps I have picture evidence of the damage caused to my bike, which is why ktm gave me the compensation they did. Reviewed on: 11th June 2023

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