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RBS: Basic Current Account reviews

4.08
Based on 240 reviews, last reviewed 13th Jun 2025
17% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
62%
See only 4 star reviews
13%
See only 3 star reviews
10%
See only 2 star reviews
7%
See only 1 star reviews
8%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025
Gregory M's avatar
Gregory M

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024
Old Git's avatar
Old Git

About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (240)

Review of the RBS, Basic Current Account:

GOOD

5
HELPFUL AND GOOD CURRENT ACCOUNT Reviewed on: 11th April 2023

Very easy to bank with RBS, the app is very user fri...

5
Very easy to bank with RBS, the app is very user friendly Reviewed on: 13th April 2024

Easy account opening and fast.

4
Easy account opening and fast. No paper is needed. Reviewed on: 12th April 2024

They lie talk to you like your a idiot scam people s...

1
They lie talk to you like your a idiot scam people staff are so rude is shocking Reviewed on: 19th March 2024

Great security features.

4
Their App is easy to use and easy to move money around . Poor interest rates. Very security minded, saved me from being scammed a number of times. Reviewed on: 1st March 2024

Current account holder for many years and very happy...

5
Current account holder for many years and very happy with service Reviewed on: 19th February 2024

A bit behind the curve on online

3
Longest bank account a bit behind the curve on online/app - bit annoyed at upsell and “did you know…” boring distracting information in their app. Also just because you have a brand colour don’t use it for everything the text doesn’t read well Reviewed on: 15th February 2024

Always seems a little clunky.

3
Always seems a little clunky. But they try but whole set up is too big with chatbots. Nonpersonal contact. Reviewed on: 15th February 2024

Bank of Mum

5
Very friendly staff, very polite on line and in bank, outdoor not do enough for you Reviewed on: 29th August 2023

£200 Switch offer complete joke

1
I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now... So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly. Reviewed on: 9th August 2023

Shocking service

1
I have tried to purchase a vehicle. RBS made it so difficult with regard to ‘capping’ the transferable amount that I missed the collection date. This is MY money, not yours. You do not have the right to stop me from using my OWN money to make a purchase. I will be switching banks on the back of this. Reviewed on: 15th July 2023

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