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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (239 reviews)

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4.06

Based on 239 reviews, last reviewed 17th Apr 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Helpful and polite staff, Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service Reviewed on: 17th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (239)

Review of the RBS, Basic Current Account:

GOOD

HELPFUL AND GOOD CURRENT ACCOUNT Reviewed on: 11th April 2023

Easy account opening and fast.

Easy account opening and fast. No paper is needed. Reviewed on: 12th April 2024

They lie talk to you like your a idiot scam people s...

They lie talk to you like your a idiot scam people staff are so rude is shocking Reviewed on: 19th March 2024

Great security features.

Their App is easy to use and easy to move money around . Poor interest rates. Very security minded, saved me from being scammed a number of times. Reviewed on: 1st March 2024

Current account holder for many years and very happy...

Current account holder for many years and very happy with service Reviewed on: 19th February 2024

A bit behind the curve on online

Longest bank account a bit behind the curve on online/app - bit annoyed at upsell and “did you know…” boring distracting information in their app. Also just because you have a brand colour don’t use it for everything the text doesn’t read well Reviewed on: 15th February 2024

Always seems a little clunky.

Always seems a little clunky. But they try but whole set up is too big with chatbots. Nonpersonal contact. Reviewed on: 15th February 2024

Bank of Mum

Very friendly staff, very polite on line and in bank, outdoor not do enough for you Reviewed on: 29th August 2023

£200 Switch offer complete joke

I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now... So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly. Reviewed on: 9th August 2023

Shocking service

I have tried to purchase a vehicle. RBS made it so difficult with regard to ‘capping’ the transferable amount that I missed the collection date. This is MY money, not yours. You do not have the right to stop me from using my OWN money to make a purchase. I will be switching banks on the back of this. Reviewed on: 15th July 2023

Great Bank

I have held my account for over 10 years with RBS and always had great customer service and the app lets me do everything I need from the convenience of my own home Reviewed on: 1st June 2023

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